Liz Krupa was most helpful in helping us plan our cruise with 2 other couples. We look forward to our 10 day Alaskan cruise in May 2020.
The price and add ones were excellent. The airfare was really low compared to what we had checked ourselves. We have done a 7 day cruise in Alaska but did not do the Denali portion.
Review by Tensor2 months ago
They called me back every time I left a message.
Review by Oyedele2 months ago
Andrea was very helpful, informative, friendly, and got back to us in a timely manner.
Review by NoLife3 months ago
Great service so far
Review by Vilkase3 months ago
I have been checking online for a good deal on Alaska cruisetours. I got quotes from several agents. However, Sherief was easy to talk and took good care of me. We are looking forward for our trip. We want do business with her again for our future cruises.
Review by Yfic3 months ago
Our travel advisor, Rebecca, was so friendly and professional. And was patient with our many questions about everything regarding our Alaskan cruise in 2020. She was so quick to respond to our calls and emails. I can't thank her enough for her help now, and I'm sure in the future before our ship sails..
Review by Elaise3 months ago
Montana..my sales rep was fantastic! She answered all of my questions and answered some I didn't know I should ask!
Review by DebG3 months ago
This is a good service! I wish I had set specific details in writing sooner. I am a planner. :)
Review by MindQure3 months ago
Very easy to work with.
Review by Sadface3 months ago
Cindy is a delight. There was not one obstacle that she couldn't hurdle for us. We are truly looking forward to our trip.
Review by Paynter Hermary4 months ago
Easy to compare
Review by FilBee Thulbon4 months ago
Very friendly and knowledgeable. Easy to deal with
Review by Archfluke4 months ago
Lisa is amazing. She has helped us through the whole process and will help me in the future.
Review by Canvolvo4 months ago
Have been making vacation plans with Alaska Cruises for many years. Our travel agent (Philip Prager) is the BEST!!
Review by DaddyDeepZ4 months ago
Ian was so knowledgeable- so helpful! And I feel like I got a fair deal to boot.
Review by Blah4 months ago
Rebecca Witt is always a great help in our cruise selections
I am recommending her to all my friends
Review by MigiDimez Ghignatti4 months ago
We received great service and advice from Gina. She walked us through the process and provided her experienced perspective along the way. Thanks much.
Review by Herard4 months ago
Wasn't the lowest fare. Although the refund was prompt, they charged a "rebooking" fee.
Review by Nazirali4 months ago
Agent/representative was very friendly and knowledgeable. Patience shown is above average.
Review by Shunli Suomivuori4 months ago
Calls to customer service department result in no results. Despite one call with the request for the URL for online-check in, I did not receive the promised email reply. Despite two calls that I do not accept to be automatically billed for a "trip insurance" for which I have not signed up for, the amount for the insurance was automatically added to the price of the cruise and charged to my credit card.
I would not deal with this company, who's business practices seem tricky and need to be carefully checked, for any other business.
Review by Stroke4 months ago
It has been difficult to get any information on the confirmation of my trip. I received an email -but wanted to speak with someone about the reservation and have found the hours to be terrible to navigate on west coast time.
Review by Janeyjane4 months ago
the booking experience was easy. We piggy-backed with our friends on a land tour/cruise 13 day, so, the choosing was easy. I would recommend Alaska Cruises. We haven't taken our cruise yet so I am guessing this is just a review for the booking experience.
Review by Girvar4 months ago
Communicates in a timely and professional manner, responsive, knowledgable, travel insurance easy to enroll and apply, good value
Review by Jonatanv Talaid4 months ago
Sheirif is fantastic. Excellent skills and very pleasant to work with.
Review by Giovannetti4 months ago
We were able to get information on a number of cruise options, so that we could decide on the perfect cruise. Our agent was also extremely knowledgeable and able to answer our specific questions.