Everything from pick up and drop off was nice and easy. Even being back late wasn’t an issue! Definitely recommend and would use again!
Review by Yokuzuna Francman2 months ago
Our rental car overheated the last 4 days of our holiday. I was told to send an email to costumer service, so that we could find some kind of solution... I have now sent 2 email and is still waiting for an answer... The 1 email was sent for 1 month ago!!!???
Review by Winncoot3 months ago
Simply don’t bother. Reach out, my bottom !
Review by TriTim3 months ago
Their customer service is awful, not paying me my refund as promised,
Review by Hamaada3 months ago
Very good, very fast!
Review by Alyessa4 months ago
Just to contrast all the bad stuff on here:
I've used Alamo a bunch of times throughout the U.S. and I've never had any issues what so ever with the car, service or hidden charges. I get that most people who write reviews are those who have the misfortune of getting screwed in some way, but that's definitely not the norm (unless I've been crazy lucky).
Review by Bafford4 months ago
This was my first and possibly last time renting a car from Alamo Rent A Car. If you are unfortunate enough to need their roadside assistance, you will probably be SOL.
Recently, I rented a car in Honolulu, HI and planned to spend the day on the North Shore. Around 7:30am, we headed to the North Shore in a VW Beetle convertible. After driving about 45 min, the “check coolant” warning appeared, implying the fluid levels were not serviced before we rented the car. Imagine the concern, given it was going to be a 90 degree day. I called roadside assistance and their first solution was for me to drive back to Honolulu to exchange the car. I promptly said no and the next solution was to wait for another vehicle to be delivered. Finally, four hours later (around 12pm), we received a replacement VW Beetle convertible.
Around 5pm, when returning to the car, the keyfob was not working. Inside the car were our cell phones and we could not open the doors. With the help of bystanders, we figured out how to manually open the driver side door. However, the car would not start because the keyfob was not being recognized. At this point, we are on the side of the road next to a beach. Good samaritans drove to town and brought us back a new battery for the keyfob but the car still wouldn’t start.
At 6pm, I called roadside assistance again. The first person told us to charge the keyfob in center console. This did not work.
Again, I made another call to roadside assistance. They insisted it must be a dead car battery (even though I insisted the keyfob was the issue) and instead of sending a tow truck , would only send a person to try to jump the car. We waited until 7:45pm for the person with the jumper cables. As predicted, it was not the car battery and was still a keyfob issue.
For at least the fourth time that day, I called roadside assistance again. They dispatched a tow truck, which arrived around 9pm. This tow truck loaded up the beetle. The driver got a call stating there might be some confusion and he might at the wrong location. He continued to drive anyway for about 15-20 min and then the driver received another call. He hung up and said to us “I am not getting paid for this tow. You can either give me cash to get to your destination or I leave you here.” Since there was no way we were paying him, he immediately stopped the truck and within seconds unloaded the beetle onto the side of the road in the middle of nowhere. Roadside assistance sent the wrong tow truck!
Now, it’s 9:30pm and we’re stranded again! We make yet another call to roadside assistance who, after much arguing, dispatches another tow truck, which arrived around 10:45pm. Roadside assistance had promised that the driver would take us directly to our hotel so that “we can rest after a long day.” When the driver arrives, he loads up the car without saying a word and then asked if we were expecting a car. Much to our surprise, the driver had no idea he was taking passengers. Roadside assistance neglected to inform him he was taking passengers! He was about to leave us on the side of the road but luckily agreed to let us come with him. First, he told us he would take us to a “safe location” to request an Uber but we are forever thankful he took us to our hotel. Alamo was supposed to provide another vehicle but this never happened.
So if you rent from Alamo Rent-A-Car, pray you don’t need roadside assistance. You might need a car exchanged, be sent the wrong tow truck, and be left stranded on the side of the road not only once but possibly twice all in the span of a one-day rental.
Review by Abuserfull5 months ago
Alamo Rent A Car was a complete rip-off.
My family and I took a one week vacation to Mallorca, Spain while on overseas work assignment in that country.
I rented the car via Expedia and paid for full insurance coverage.
When we arrived at Aeorpuerto San Sant Joan in Mallorca the representative at the Alamo counter tried to tell me that the insurance coverage I purchased via Expedia was not valid and offered me a plan through Alamo directly. He, Alvaro, also charged me an extra 110 Euros for my rental period explaining that these were local fees not counted in the online rental.
When we went to pick up the rental we were shown a compact car. We were a group of five with one child. I protested, was resisted but stood my ground and finally we were taken to the van that I initially reserved through my Expedia booking.
These were THREE attempts (one successful) in scamming me.
How disgusting! Shame on you Alamo Rent A Car! Suffice to say, I have and will never rent from this company again, and have spread the word to all my family and friends.
Review by Pote8 months ago
Rented an Alamo car in November for travel in February 2019. Got to Santo Domingo and waited 2.5 hours before I really pitched a fit and was driven to a car 10 minutes away. Standing in the hot, humid, sticky heat after traveling all day was not the way I wanted to spend my 1st day of vacation. Was given a car. Representative said if the bumper falls off, don’t worry. Really??
4 days later, I returned the car. Alamo gave us $15.00 to leave a good review. They can keep their $15.00. They were awful to work with. The car was fine, the Customer Service was the absolute worse!! This company is really terrible!
Review by Carzdroid9 months ago
We used Alamo in Florida. To be honest, the car and service at the airports were all ok and good but since then they have really angered me. Their customer service after they have had your money is AWFUL - so, DO NOT USE!!!! Find a different company. I have tried multiple times, a good 12 emails to this company to retrieve my stepdads phone that he left in the car by accident. They are no help what so ever, not replying to my emails, not locating the phone - they just don’t care at all. This is my stepdads business phone and although it was his fault for forgetting it, as a business you should be prepared to deal with these accidents. We can even see the phone on the lost and found page - what is the point of having a lost and found page if you have no intention of giving anything back? Probably kept the phone for themselves.
Awful company - do not use - do not think we will ever get our phone back because of their awful customer service.
Review by Esdaile Almerbati11 months ago
I wouldn't recommend this business, its a total ripoff.I did my reservation as one package through spirit and I went to pick a car at the airport, I had to pay an extra which was double what I ve been charged already(Tax, fees, insurance, other crab).The agent was unfriendly.Never again
Review by Mohanmmad Masna11 months ago
I won't say my experience was great but it was definitely not bad. I might think again before availing your service but I will definitely consider it.
Review by Crossie Coriate11 months ago
On highway 41 we had a problem with the car, we had switched to economode about 10-15 miles earlier, when we lost all power, apart from the radio bizarrely! The engine stopped, no power brakes, or steering five people and luggage in a Dodge Caravan, two ton people carrier. This happened on a downhill, fortunately there was a turnout at the bottom of the hill and , with a struggle, I brought the vehicle safely to a stop. Roadside assist didn't volunteer to come out, and I got out of office replies from the San Fran office. Next stop Yosemite park with steep mountain roads!! It has taken over 2 months since we came back from the states, with help from the LA office and UK customer services, to resolve this. long delays in replying or unanswered emails. At no point was the seriousness of the problem acknowledged. We were an irritating customer being fobbed off. DO NOT rent from here, if something goes wrong, you're on your own!
Review by Kenyiria1 year ago
Extremely bad experient with Alamo at San Francisco Airport. Upon arrival the automated machines kept aborting part way through the booking so I had to join the queue instead. Upon being served I said that I have the maximum cover in place and therefore do not want any additional cover. I was asked to initial several times on a form, and was at no time told that I would be agreeing to taking out any additional cover.
When I returned home a cost of $64.22 was added to my credit card. When investigated what this was for Alamo said it was for Roadside Plus and that I had agreed to it as it had my initial beside it. I had at no stage had this pointed out to me, nor had it been discussed when I took the car out. The Alamo employee, called Dan, just added this cost.
When we went to collect the car that we had pre-booked c11 months before, we had to wait 2 hours for it to arrive!
The customer service was abysmal. They prey on tourists from long-haul flights.
AVOID using Alamo at all costs. I definitely will NOT be using them again.
Review by Mirola1 year ago
I rented Alamo's car for the duration of my holiday of 3 weeks, while traveling around California. When I returned the car to the San Francisco airport, I forgot my iPhone in the car. The members of staff took over the car from me, but when I returned 15 minutes later to collect the forgotten phone it was not there anymore. When I enquired in the office, nobody handed it in. After coming back home and enquiring about it with numerous emails, I never received a reply from either Alamo office at San Francisco airport or lost property office. I will never use this company again and I will discourage anyone I know to use it, simply beacuse my enquieries were completely ignored and not dealt with, which makes me believe that this company is employing wrong people and supporting their actions. Absolute disgrace!
Review by ReneeR1 year ago
Returned car & was told no one was available to inspect car for damage. (Big window sticker clearly states vehicle will be inspected upon return) I asked for a inspection 3 times & said I was not comfortable leaving the car without an inspection. After being refused an inspection & then being ignored when I requested 2 more times, I went back out to the car (SUV) to take photos. A young cigarette smoking woman was standing near the car. I asked if she worked for Alamo, she replied yes. I asked her if she could inspect the car for damage, she looked around the car & said 'It's ok". During this time I snapped 4 photos; front, back & both side.
2 weeks later I receive a later from 'Pur Co' stating I had returned the car damaged & I may not even know that it was damaged... (Seriously?)
Wrong, I did not return the car damaged & I would have known if I had damaged the car.... now I cannot get a return call from Alamo.
What kind of scam is this?..
.About a week later I received a 'packet' from 'Pur Co' stating I caused damage to the roof. Unfortunately when I took photos I did not climb up on the SUV & take a photo of the roof.... I physically would not even be able to do this.
Dishonest company that will not return calls, just claims you've caused damage & sends a ridiculously high bill for 'damages'
Review by Marianthi1 year ago
I rented Alamo through "car rentals.COM" and the experience has been perfect. I got a Hunday Accent, very economic and reliable car. The staff at the airport in Vegas has been very helpful. the price that I paied was exactly the same that I'de been told, so NO SURPRISES! very satisfied
Review by Mypupsrule Bonasoro1 year ago
Before I begin, let me clarify that the rental experience I now review was made in Argentina (El Calafate). But Alamo claims to be a worldwide Company and, therefore, should not allow regional operations like the one held by their franchisees in El Calafate, Argentina, to be their representatives. In summary: a real trap so that the Clients expend more than the combined rental amount, using lies and threats as a way to charge for extras. Renting defective cars and, then, mistreating Clients and charging unexisting extras to raise their profit margins. An excessive greed that does nothing more than harm Alamo's International image and brand. Keep away from Alamo in Argentina as they allow clumsy operations like the one at El Calafate to exist.
Review by Mi2 years ago
I hired a car (via agent Car Flexi) from Alamo Car Rentals at Calgary Airport YYC. When I ran into problems, they were excellent and the manager at the Calgary Airport branch went beyond the call of duty to resolve matters for me, and deserves a special mention on here. Well done that man!!
Review by Robertxu2 years ago
On Monday August 21st, my wife and I flew from Toronto to Chattanooga TN. We had reserved a car from Alamo to be picked up at the airport. We're were planning to drive north, about an hour, to see the total eclipse. When we arrived at the airport, we discovered that Alamo ignored our reservation and had no cars. They had overbooked. No one else in the city had cars either. The folks at Hertz told us that Alamo overbooked horribly and left 40 people or so stranded. Our trip was ruined. The eclipse was an hour's drive away and there was no way to get there outside of a very expensive taxi ride there and back. The people at the Alamo desk were rude and unsympathetic -- they told us that lots of people were in the same position. They offered no compensation. They just wanted us to go away. We never left the airport -- we took the next flight home. Alamo cost us a $2000 trip. That was our experience with Alamo Car Rental.
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