Despite booking in advance for a 5am pickup of an air shell, no one was available at the office. The phone number went unanswered.
We had relied on airshell to deliver as promised. Instead we had to leave our equipment in storage at the airport for a heavy fee. Will never use again. Avoid this company at all costs
Review by Jotty1 year ago
Don’t book your equipment via Airshells; there is absolutely no guarantee that your equipment is available. On top of this, the service is never seen worse!
We had booked our bicycle flight cases for our vacation 2,5 months in advance. One week before our vacation we followed up with Airshells since we wanted to be 100% sure that the flight cases were available. This was confirmed, however, they were not able to store the cases for us overnight which they had done before. The day before heading to the airport, we were notified that they did not have the flight cases anyway, but could offer cardboard cases instead, which they could also store for us till the next morning. Not at all secure for very expensive bikes! We had no other option than to accept this due to the very limited time. At 4am, where the office was supposed to open, no one was there to hand out the bike boxes! Our plane was scheduled to leave at 6am. At 4.15am still no one in the office, and we were afraid that we had to leave on our biking vacation without bikes! At 4.20am my phone call was finally answered (after having tried 3 different numbers at least 10 times) and I was given the code to the office so I could open the Airshells office myself! We have never experienced worse service, and if you want to be sure to have your equipment with you on your vacation DON’T book via Airshells.
Review by AeroVisual1 year ago
Happy so far :-)
We booked an airshell for a stroller, then found we needed the twin instead. Changing the booking and reponse times from Airshells was fast and easy. Hoping the actual renting will be just as good.
Review by Quinny1 year ago
Fast response when I asked a question via their Facebook messenger. Great service as well.
Review by Denisas Earwicker1 year ago
Service in the office are lacking from a handfull of young kids doing the work.
The product is often missing protectiin elements. This were the case with 6/9 on our trip.
Review by Cariyal1 year ago
Review by Ailesh1 year ago
Our luggage was delayed but Airshells just extended our lease of their product. I strongly recommend using them!
Review by Gillian1 year ago
Very easy pickup in Copenhagen airport and very simple delivery. Excellent customer service, very helpful and understanding.
Definitely a 5 star experience.
Review by Ohamy1 year ago
Review by Janakova Tatis1 year ago
Great service and really fast help. I did had some question about my reservation and got really quick help from Ole - thank you so much :) I will for sure use the airshell again.
Review by Malmöstudent Navani1 year ago
My experience with airshells was brilliant! I forgot to return my airshells when I was supposed to and I contacted airshells as soon as I'd noticed my mistake. They answered asap and service was excellent. Will definitely be using them again!
Review by Loghman2 years ago
A service that simply works.
I would prefer a telephone number to call, not just email or Facebook. But it works.
Review by Sidek2 years ago
No direct contact information available.
At Nice airport Airshells where handled by another company which didn't have any open counters for that hour we spend in terminal 1.
The description given in our confirmation mail mentioned pick up at "lost and found" in terminal 1, but there is no "lost and found" in terminal 1 which the information stand confirmed. Its situated in terminal 2.
Only after I got in the red field and demanded Norwegian, whom I booked airshells through, to take action. Only then I got a hold on the handler of airshells, who could advise that pickup was situated in the arrival hall which is a restricted area for non-personal.
A truly awful experience and therefore my deeply feld 1 star review 😭
Review by Urfaan Chalouhi2 years ago
Ordered two bike bags from SFX to Oslo. On the outbound flight only one bag was available without excuse. No phone number, mails were not answered. On flight back I asked the representative of airshells if the bags will be available next morning. He promised they will. No bike bag at all next day.
Did not get any refund. But you do not get a lawer for 150€, I think this is the business model of airshells.
Review by Karthigai2 years ago
we have used airshell before with good result but that wasnt the case this time. Our flight the 2/9 2017 from hamburg to Alicante. We had an early flight so we were there at opening time 4 Am, but our airshell wasnt there. Big problem big baby stroller and 2 baby seats and no airshell. Fortunately the service af Easyjet was way better then airshell and they checked in all our ekstra pieces of luggaged no cost.
And then i spend the next 10 days trying to get help from airshell "customer Service" with zero result. they did not manage to give us an airshell to the return flight last night. Up to 24 hours for a email reply.
That is relly bad service.
We found another way to transport our stroller and seats home.
Review by Krazy2 years ago
I booked a buggy bag from Hamburg in July but when I arrived at the airport, it was not available. I informed Airshells about the missing bag and though I was a bit annoyed having to travel without protection, I kindly asked for a refund of the fee paid. I only got one repsonse to please forward my request in English but since then nobody answered and no refund was made yet!
Review by JvdB Rabbers2 years ago
Airshell sold me 2 bikebags for a flight at 10:30 that they at best will give me at their opening time at 0930. it took airshell 12 hours from the morning until late evening to answer my question about the time problem. The answer was that they can't give me the bags earlier.
Review by Charest2 years ago
I have ordered two shells. One of them was wrong (too big) and i couldn´t use it. They don´t have a phone number for a direct contact so i had to write several mails but they don´t answer or their answer is that they don´t understand.
Review by Brendy Swidrak3 years ago
Really easy to use, will use again
Review by Anaahat3 years ago
I made A reservation on .airshells.com, I didn't receive A confirmation. I sent an e-mail and was answered that my booking was incomplete.
I made the reservation again and this time I received the confirmation. The problem was that the rent was withdrawn twice from my acount eventhough I was promissed this wasn't the case.
For two weeks they have promissed a refund. They keep saying it is on its way...
Review by Mataafa Smolic3 years ago
The Airshells-bag did not protect our stroller. It was destroyed on the return flight to Stockholm from Barcelona. When I contacted the Airshells customer service to get a refund for a service they did not provide (keeping our stroller safe) they let me know that they will send me an invoice for the possible damage to the Airshells bag. Avoid this company at all cost!!!
Review by Smags4 years ago
Always simple and easy to use Airshells. When using Airshells i can feel that my stuff reach the destination in one piece. :)
Review by TechB Onesevenone4 years ago
In Spain we do not know much about these bags but a Swedish friend of ours told us how great they are so we rented one for our journey from Barcelona to Arlanda.Not only did our pram have a comfortable flight but when we watched from the airbridge our pram bag being handled seperately on to the aircraft and not thrown in as we have seen done on earlier journeys we were very pleased.My husband and I are in the advertising business and we will certainly make sure the Airshells products start to get known more in our country. Well done Airshells!!
Review by Turtle4 years ago
We have rented air-shells thrice for our journeys to Rome-Italy, Nice-France & San Francisco-US. We've two kids thus we travel with our double-jogging stroller. Having rented an Airshell while traveling, takes the stress & worry away of getting our expensive stroller damaged. Simple and perfect pick-up & return procedure. We have had perfect experience so far and would definitely rent/use an Airshell again for our next journey.
Review by Muppalla Loklindt4 years ago
It's so worth it knowing that the stroller is still whole when you reach your destination. I can highly recommend Airshells!