I booked a reservation through airpads for my family on 8/20/18 for a upcoming trip to Vegas. I booked for a total of 2 rooms. My confirmation emails came In right away, 2 rooms for a total of $706.86 I requested joint rooms when I called in to confirm my email reservation and explained I will be traveling with 2 teenagers and a newborn , I was told everything was good with my reservation and the notes would be placed in account since we were still about a year away from such trip.
11/22/18 I receive a email saying my reservation had been canceled. That same day I received a call from one of airpads reps saying that email was a error my rooms were still available Anthony Marroquin said to disregard we went over my reservation I told him again about my vacation and he looked at my rooms said I needed the room to be a 1 bedroom and a suite in order to get them connected he said he'd take care of it and send me the confirmation emails which he did with my confirmation numbers and I would be all ready. Anthony did send me the email confirming all this.
5/23/2019 I called today to check the status and see if I needed anything for check in (as I've been planing this family vacation for about a year and I am very excited for it)
I was told that I no longer had joint rooms , in fact my 2 rooms were in completely separate towers. I explained to the rep again how I am traveling with 3 kids on a family vacation but it was a "oh well" situation she told me the room they had for me was no longer managed by them therefore they had to move my rooms around. There was no communication provided to Em at all, I asked for a manager, after about 40 minutes of her placing me on hold and telling me her manager was on a call, or not available , or not in, I finally told her "I've worked at a call center before I know all the tricks and I was not going to allow her to blow me off, I needed to speak to her manager now" she finally got the manager on after a few minutes.
Jessica M came on the line she said that she was able to move one room to tower 2 so now I was at least 1 tower closer in rooms versus the last set up of tower 1/3 I was not in tower 1/2. I explain to Jessica I'm traveling with my husband and three kids, for a planned family vacation, how do I split my family up??? She says well they never guaranteed I'd have rooms together and that it's whats available now since I had booked so far in advanced it was just how it happened now the rooms are bit available . My only option at this point was to cancel my reservation and only get back half my cost back or to just keep the rooms as they were (in separate towers and NOT together) she did say she felt bad but there was nothing g she could do as they didn't manage the rooms they had originally booked me in, my fault for booking to in advance and they never guaranteed rooms AS A COURTESY she'd only refund one rooms cost. I ended the cal as clearly it was obvious I would get not remedy here.
At this point,
The total that was going to billed was $854.94 for both rooms it was to be an "authorized charge on my card" however the total actually billed and taken out was $1254.96 and I would lose half of that for a vacation I planned too soon for my family with a company that failed to deliver on what they originally had arranged with me. This is a gross display or business practices leaving the consumer in a "tough spot" with no remedy. Do I lose all this money and book somewhere else now or do I let my husband stay in one room with some of the kids in a different tower and I in another !!! This is crap! How can this be allowed ???
Review by Desserg4 months ago
i am unit owner at mgm signature. they use my unit to rent to public. and they don't pay me my monthly rent . please be careful.
Review by Hussainayub5 months ago
Do not let this company manage your home(s). They are RIP offs. They tell you, they split the cost 50/50 but there no record of how much they are renting your place for. You can call email for questions and concerns. Anthony Leonardo will tender you to Rafael Serrato in the finance dept. No one can give you a break down of how much money your really making. They send you an invoice with a date and dollar amount. I could type that up and send it to you! Also the clients destroyed some things in my unit, airpads put it on my bill with out my permission and the clients are suppose to pay for damages. Also, I gave a 60 notice of canceling with them in Jan. Which means March it's over. I wanted to still accommodate the guest to my unit. If not I would have to pay for the relocation for them. So why not just stay in my condo being that its paid for. That was an agreement btwn Anthony Leonardo ( owner of airpads he says) my condo was booked up until March 17,2018. I signed up with airpad in o. Aug. 8,2018. I've RECIEVED three checks in 3 month. I never received Dec., Jan, Feb. Or March. Anyway I accommodated the guest up until March 17, 2018. I'm still emailing and calling where's my revenue for my condo no answer nor response. ANTHONY puts the blame on Cherry Anas. She doesn't know what's going on nor the agreement Anthony and I had via email. ;). But she calls me for a balance bc there were more guest satying past March 17th. I said where's the addendum I have nothing that shows me prior bookings or cost. Nor future booking with cost. I've been asking for that. Three days later they send me a link to sign in to see future reservations and past i
it was a made up schedule bc it had reservations in there from May 2018, I was involved with the company. In the beginning Anthony will return calls quick response on emails to get you in. Smh.. after that your asking for certain documentation so you can calculate your revenue, he hit the ignore button or pass you on to Rafael Serrato or Cherry Anas! AGAIN I HAVE NOT RECEIVED MY FUNDS OR AN EMAIL OR CALL BACK. they are not affiliated with Air BnB, he will say that to you! Do not let this company manage your home(s) you will not get the full revenue! And end up paying for damage things that the clients had destroyed. They are very DISHONEST
Review by Jameelia9 months ago
I was overbooked and denied a room on October 19th. It is now November 12th and I still have not received my refund from AirPads concerning my over booked reservation at the Suites at Signature in Las Vegas. They still owe me $761 and I have not seen a cent of it yet.
Review by Urbi9 months ago
Great accomodation, lovely helpful staff and luxury full stop. I was not happy with having to pay extra for house keeping. I had no pre-warning of this before check-in.
Review by Lloydkay9 months ago
Anthony was very helpful in making sure everything was set up. I received timely notifications on what I needed to do and when I wasn't sure, I called and received immediate attention.
Review by Darkshine9 months ago
Beautiful room with great view of Vegas. Communication was great. This room has been one of the best rooms we've ever rented. Would definitely rent again.
Review by CharlesPW9 months ago
Airpads took a security deposit 10 months before arrival in breach of their own terms and conditions in place at the time.
We checked in and got to our room to be shouted at by a cleaner who made us wait in the corridor for 25 minutes and was very rude to us.
Kitchen is missing several items and nothing matches. Bin is far too small.
Housekeeping costs are very expensive.
Sofa bed is very uncomfortable.
Main bed was comfortable and the bathroom was good although a bit worn now.
UPDATE: No call was ever received. Sums up the communication from the company - for example you receive an email stating that 3 days before arrival you will receive check in info - this did not happen.
I am leaving the USA in 4 days so your offer (if you had followed it up) is no use to me either.
Review by Moubassirou Grebner10 months ago
Great size apartment, well appointed and clean. Good area and facilities.
Review by Dandhara10 months ago
I signed a 2-year agreement with Airpads starting October 1, 2016. The first year everything was fine. Rental disbursements were sent on time and communication was great. Unfortunately, things began to go south February of this year.
First, I was told that instead of being paid on the 5th of every month, like the contract stated, I would be paid on the 15th. I was disappointed that Airpads made this unilateral decision to alter the terms of the contract without any discussion. I didn’t make any complaints because I had been happy with their service up that point.
A couple weeks later I received an email stating they are altering my payment agreement, which would pay me less money. The email said it was effective the next month. I told them I did not agree to this and even spoke to the CEO, Anthony Leonardo. I made it clear I wanted to stick to our agreement on the contract and there was no benefit for me to take less money. He said he would get back to me. I didn’t hear back from him (this would be a reoccurring theme).
The next month my payment was substantially less. I contacted Airpads several times saying I had not agreed to take a pay cut and that I wanted to continue to be paid the monthly rate that was agreed to on our contract. This is when they stopped responding to my emails. I would send about 2-3 emails a week asking when I would be paid in full and would only receive a response about a twice a month. All Airpads responses would disregard my questions/concerns and tell me that I had already been paid or that they would “look into it”. During this same time period I my monthly payments started showing up towards the very end of the month, not on the 15th.
This cycle of being paid at the end of the month, not being paid the full amount, and no one responding to my emails went on for a few months.
There is an agreement in our contract that allows either party to terminate immediately if there is a breech. Because it is 100% clear that Airpads violated our contract many times, I could have walked away and left with the burden of relocating all their customers. Even though I had an awful experience, I am not a spiteful person and understand that they are a struggling company, so I still gave them 60 days’ notice. I advised them that I would finish at the end of our 2-year contract October 2018. The CEO, Anthony Leonardo, personally responded to me and agreed it would be best for us to part at that time.
Unfortunately, Airpads took this opportunity to screw me again. Fast forward to December, I have switched management companies and Airdpads still refuses to pay me the rent they collected from my property in September. I continue to email them 2-3 times a week and occasionally get an email back saying they are “looking into it” and if they do get around to paying me they will charge relocation costs that they ineptly booked with the full knowledge that I was already leaving.
At this point I have no other recourse than to pursue legal action. Unfortunately, the 3k+ they owe me will be about the cost of legal fees.
I have email documentation and bank statements to support every claim I have made in this review. I would not like for anyone to go through this same experience so If you would like to hear more about it feel free to reach out and I can elaborate.
Review by Dailes10 months ago
The room was very nice and clean, I was very satisfied
Review by Ibiza Crile10 months ago
Accommodation great but billing procedure not great
Review by NewsShooter10 months ago
I have had very poor customer service. They won't answer my email messages and I have not actually stayed at the place I rented through them. i do not recommend booking through Airpads and I wish I had done my research before doing so.
Review by Asax10 months ago
So, in September I booked 2 rooms for myself and my boyfriend and our friends for my 40th birthday. When arriving at the hotel one of our reservations had been lost as you changed your system. So there we are in Las Vegas only one room available for 2 couples on a holiday that was meant to be a celebration. After 6 hours and numerous phone conversations we were told we would have to book and pay for a room through the hotel and wait upto 14 days for a refund from Airpads as they did not have another room to give us.
The hotel were fantastic they booked us a room and waived the resort charges so we did not have to pay more than we originally had for the room. We actually paid for this room using the money we had saved up to go to the grand canyon which meant one thing I really wanted to do on our trip never happened.
So about 2 months down the line and numerous emails later we were refunded the money for the room but not our security deposit. On trying to get the security deposit back the room charge was the recharged to my credit card and I was told I was given a refund by accident. This whole time I had been explaining I had 2 separate bookings on 2 separate cards booked months apart. I then contacted Airpads through Facebook messenger and sent photos of every charge that appeared on both my credit cards. I have been told that Airpads changed their system and don't have access to the old one so can't verify on their end the first booking and security deposit. I was offered $1000 credit with the company which one is no use to me as I would never book through yourselves again as this has been an extremely stressful experience and secondly is 91 dollars less than is actually owed to me.
I am still trying to get this refund over 4 months down the line and Airpads and Booking.com have both been less than useful helping this to happen. I also left a post on your Facebook page which has been deleted. Nice way to deal with a problem, delete it and hope it goes away.
Review by Bettybloo Sheharyar10 months ago
Honestly I had some really great customer service from beginning to end — I def. recommend using Airpads since they accommodated me a great room at the MGM. I forgot the name of the guy who helped us but regardless a great experience.
Review by Todor11 months ago
AirPads were always quick to answer my communications and the vacation we booked through them was excellent, no complaints at all, in fact we’ll be looking to AirPads to book next year’s vacation!
Review by Robave11 months ago
Great place to stay!! Family friendly, quick walk to the Vegas strip. We would definitely come back!!
Review by VyVan11 months ago
Hotel was good . Still waiting to get rememberst for being over charged for our stay, 2 week waiting after airpads admitted their mistake not even a confirmation email . Very poor customer services could you please rectify this and email me when you have more information on my reemberment .
Review by Crowne Prudencio11 months ago
hidden payment for everything, this is a scam you pay the access for the pool for access to the hotel for cleaning the room, just pay the normal hotel for the same price or less, they ask you information to access to the hotel like in police, I don't recommend this service. This company is a real skam they tray constantly to charge my card for things that I never use. to avoide, never use airpads!!!!
Review by Jovellano11 months ago
Fantastic Company - quick to respond and the suite we rented was clean, tidy and as beautiful as advertised! I’m already looking to book with them again for next year.... 5 star ++
Review by Syrella11 months ago
Bad , I was charged 150 u$s as "deposit" but they were not payed back at the momento of check out.
I don't recommend Airpads.
Bad treatment of employees.
AI repeat I don't recommend Airpads.
I am expecting still for the comunication january 2019!
Review by Capon Ganderup11 months ago
Booking of accommodation was done however the room promised did not collate. Communication with Kellie from AirPads sought to make good as best they could to cover the booking mix up. While appreciated Kellie and the team did the best they could under very stressful circumstances. We had to bookk an extra room for two days which was additional expenses one could have done without. I would seriously review the way in which bookings are done through your agencies.
Review by Reikelle Jovcevska11 months ago
I thoroughly enjoyed the room! It had everything I needed and then some. I will definitely book in the future. My only complaint was some noted stains on the floor and throw pillow on the sofa
Review by ElishamaJiles Derrow11 months ago
Best stay in Vegas so far. Great room, very clean and in a very nice location for a great price. Room had a balcony with a vegas view:) will definetly stay again.
Review by Giftmonger11 months ago
The room and booking process was great. We had no issues.