In brief, I received a product that had obvious signs of previous use (scratches on several parts protected during transport, security latch bent, power cable unfolded). After contacting the customer service, I was offered to either return the product and be reimbursed (surprisingly no replacement unit were available) or for a discount on futur purchase. I appreciated the offers but none were satisfactory (I needed the product and was certainly not going to order again on this site). I have been seriously disappointed by what came across as a lack of honesty: it seems rather unfair to ship out an obviously used product without mentioning it and to invoke transport issue when clearly this is not the cause of the issue. When asking for a discount not on future purchase but on the money already spent, I never heard back from the customer service anymore.
Review by Tsholofelo4 years ago
They answer email, they have an email prompt system for when items are available, and payment couldn't be easier. Delivery was super-fast! Delighted.
Review by Tonylee4 years ago
Truly excellent product, first class service and rapid delivery, and wonderful communications too! Will definitely use them again.
Review by Ardal Wanyoike4 years ago
Absolutely no complaints. Order dispatched when promised, delivered when promised.
Review by CustomerDee5 years ago
With the shipping option Colissimo International it took about a week for me to get my stuff. Fast enough; I was expecting worse from a random online shop new to me.
Products were packed ok and I got what I ordered.
One or two things with the shipment could've gone better but nothing major:
- they asked my phone number but the shipping company didn't bother to call me to check if I'm home at the time of delivery; had to pick the package from a local post office
- tracking number took me to French site and changing language with correct tracking number was a pain
Review by Elenne5 years ago
Found the best price for my air filters and they were delivered within a couple of days. Great service and will definitely be buying from Air Naturel again.
Air Naturel UK is rated 4.0 based on
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