These guys helped with a number of flights and did a good job. However as soon as I needed to change something they tried to charge me a ridiculous amount. I went direct to airline and made the change for free. I can only therefore assume that they tried to take advantage and con me. They then ignored me when I tried to understand the situation. So, they're fine up front, but do not trust them for any amendments.
Review by Hession2 months ago
Booked flights for one of my colleagues to travel to Mexico and were hounded hourly to book the hotel with them. Then had demands to prove our accommodation or risk having our flights cancelled, apparently the discount was so low we had to prove where we were staying????
My staff do an average of 100K+ miles per year and never once experienced this with any other organisation.
We travel to this destination regularly with KLM and have never been asked to prove our accommodation before.
Absolutely disgusting, I feel for people who think they are getting a good package deal as if you break it down yourselves you will make significant savings
Review by Zerbi Planinsek3 months ago
Guys Airfarenetwork is making you fool .They all are indian with fake name and sitting in india in noida check protocol solutions you will get the correct address.and running multiple websites to make you fool
Review by Arncliffe Tyulpanova3 months ago
So happy with the service, made my life so much easier. Would love to use the same person again.
He gave me so many options and also called me back to say he found a BA flight as someone had cancelled so I could book a flight to collect my one world points.
Wouldnt have been able to do this with out this person. He went above and beyond.
Review by Gergia Bashier4 months ago
Excellent customer service by Alden.thanks a lot.
Review by Danuts4 months ago
Matteo has been very helpful, this has been a costly issue to resolve, but at the very least I feel confident that Matteo himself did everything he could
Review by Rufayda Breaben4 months ago
Alden was extremely helpful in finding me the most competitive price with all of the options I needed. I'll definitely be using this company again. Thank you
Review by Emmili Apelgren4 months ago
The customer service was very good.
He was quick and answered questions l had with clarity
The attendant explained every question until it was clear before l paid for the ticket.
I appreciate his patience.
Review by Meijian Kyzivat4 months ago
I was a 'victim' of the British Airways strike mess. Kim got in touch with me and we calmly chatted through some options. I immediately got the change I wanted unlike many, many other British Airways customers. After many sleepless nights I was finally able to sleep. So many thanks.
Review by Aiaz4 months ago
I had great service. Spencer helped me to find the best deal. Highly recommended.
Review by Deppie4 months ago
Spencer was very helpful and provided great customer service. He was patient and able to help with any question I had. He is a wonderful employee.
Review by Waping4 months ago
Was looking for flights to the USA and a pop up ad for AirfareNetwork.com appeared at the top of SkyScanner. Very glad I clicked on the link as I saved nearly £300, got better flight times and great service from Clive D. 100% recommend you give them a go.
Review by Lutasha4 months ago
Polite and efficient service from Alden at Airfarenetwork.com. Listened to my needs and then provided various options from me to choose from and at prices, I could not find anywhere else. Would recommend this company.
Review by Kiwii4 months ago
You are very good services.
Review by Myia Derrow4 months ago
I could not find direct flights at a reasonable price, thus, booked connecting flight. A customer service representative proactively contacted me 20 minutes later and told that they can offer me a direct flight for the same price due to other customer canceling their flight.
Happy, happy, happy!
Review by Erjaliisa4 months ago
This was a very impressive service. Quick and easy with an excellent price. I will use again.
Review by Richona5 months ago
I booked a flight on Airfare Network last January 11th and then I canceled it after a few days. Meanwhile there are a lot of withdraw in my CIBC account. And I'm still missing $283 except penalty. (The cancellation fee is also really expensive.)
I already talked to several times with Sharon who is charge of me but she always doesn't response, and they always told me "it's not our fault, you have to prepare the document about it". So I went to CIBC to get the evidence and the bank teller told me it was so weird, you have to get a money. After that I'm trying to talk to Sharon again, but she still wasn't available then the other guy told me we escalated your issue so just wait it.
But I'm still missing money and they don't refund yet. It has been almost 3 months. I really can't understand. I never use this company again. Don't give them any business for running unethical practices.
So, Where can I contact to give my information?
I really want to let you know.
Review by Chetanya5 months ago
I’ve had a great experience with AirFare so far. Alden was extremely helpful and found me an amazing deal on a flight I had been looking at.
Review by Kianbin5 months ago
It-'s a fraud ...they do not aswer e-mails, they ask strange procedures to buy, You make a pre-booking , than they send you an a-mail asking the photo of your two-sided bank card, your photo, and signature... I never saw something like that. ... 🤨🤔🤔
And you try to cancel the pre-booking , it seems that they are a fraud.
Review by Hampshirelass5 months ago
I booked an Etihad business class ticket using the link on SkyScanner. After a couple of hours, the reservation didn't seem valid so I started to get suspicious and read the reviews :/
I called their call centre which does appear to be in India but I was provided with the airline booking reference and told it would be ticketed in a few hours. Very polite chap.
Sure enough, it's come through and all is well so I can't really fault the service.
I am aware that booking via these websites comes with expensive cancellation & change fee's but I saved over £1,800 by not booking directly with the airline so I guess added fees are to be expected but the trick is don't change or cancel :p
Anyway, I figured a good review was in order.
Review by Kamarudzaman Derrow5 months ago
Avoid at ALL costs - impossible to cancel or change the name on flights. New quotes offered for moving flights were more than buying the new flights separately again.
Review by JLyn5 months ago
Disgraceful scam. Avoid at all costs.
I used the Skyscanner app on my iPhone to search for cheap flights. The app gave prices and links to travel agents. The link to airfarenetwork showed it had a 5 star satisfaction rating. I booked and immediately got an email with my itinerary but it said “itinerary confirmed- ticket in queue for issuance”. I called next day to find out when the ticket would be issued. They told me there were no more seats at that price and asked me for £350 more in order to issue the ticket.
I checked the BA website and my itinerary was confirmed - I doubt it would appear if payment had not been made.
It looks like these nasty scammers draw you in with the promise of cheap tickets then use pressure selling to get you to pay more money.
Review by Sy5 months ago
I never usually write reviews but i thought i owed it to Airfare Network to write one. Initially after reading the reviews below i wanted to withdraw my payment.
I called customer service planning on getting a refund but to there testament they assured me everything was fine, confirmed my booking and saved me £30 off my airfare.
quite a few bad reviews but i think as long as you don't cancel or change your booking they're a pretty fair company.
Review by Carandron6 months ago
ALDEN Was very good and helpfulll. cheers
Review by Damonc Viennois6 months ago
I had a really nice experience with them. Especially thanks to Mr. Samuel, who assisted me with my flight cancellation issues. Excellent customer service.
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