Ordered back in May, not able to track number, there email not working, I want my money back. Please
Review by Vidul3 weeks ago
I order a gel nail kit from this company and paid $7.99 for express shipping. When nothing arrived I emailed and they said express shipping was not an option in the UK and my goods would take 40-50 working days!!! I am still arguing with them they have offered to refund the shipping but I want the while order refunded as they took my money knowing they could fulfill the order. DO NOT ORDER
Review by Coendert3 weeks ago
Waste of space ordered item never recieved it and now stopped replying to emails. Needs to be shut down this site. Scammers!
Review by Brekfastochumps Krapauskas1 month ago
Scam website, do not buy!!!!
Customer service is awful and my product still hasn't arrived after almost two months. It's coming from China which it didn't state because I wouldn't have bought it if I known. Ripping people off with ridiculous prices when it's probably stuff bought from wish!!! Also had to pay a custom charge last week for the parcel and it's still not arrived :) Wouldn't bother wasting your money!
Review by Firstcall Aboustait1 month ago
I haven't received my order yet fake tracking number, what a disgrace. How can we get our money back? You thieves need to get caught.
Review by SirTushy1 month ago
I placed my order one month ago and I still haven't received my order. Also , the tracking number that they sent me doesn't work as well ! Smh ! Very upset !! Don't bother wasting your money !!
Review by FiXCannock1 month ago
I ordered the poly gel nail kit early April I paid more for express shipping. I've contacted their customer service from then until now and it's always a automated message saying it's on the phone at but due to covid it's been delayed. It's May 21 now. I'm so disappointed with this company.
Review by Joyfulgrace Csepanyi1 month ago
I wish I had gone through all these reviews before purchasing my nail kit. It's been 2 months and when I track my parcel it's still stuck in China in the same place for the past 2 weeks now. I paid for express shipping (7-12 days) and it's been 60 days already and god knows when on earth is this thing going to arrive to the UK. I've claimed a refund on the delivery method I paid for but there's just an automated system giving me instructions on how to track my parcel and blaming it all on COVID-19. I wouldn't recommend this website to anybody. It's not worth the hassle.
Review by Rzndall1 month ago
I ordered April 18 and I email them 3X asking why I didn't receive a tracking # or anything. The first time they asked me to be patient because of Covid-19. I waited a couple weeks and emailed again; they said they were inspecting everything leaving the warehouse so it's be a few days. The third email got me a tracking number - THAT DOESN'T WORK!! I thought oh maybe It'll just show up one day even though the tracking is no good but from what I'm seeing here, I'm guessing it won't. By the way they changed their name to BIGSERENITY so it's the same company as AHOYYL. I spent $91 and now I got scammed!
Review by Nuovo1 month ago
ordered the nail kit like everyone else, selected the USA warehouse. I received a tracking number 2 weeks later with a CHINA shipping tracking number....sooooo IDK what the heck is going on. They do not respond to emails and send automated emails after you send them one. I'm about to dispute this charge on my card...ridiculous
btw, changed their website to https://bigserenity.com/
Review by Umeka1 month ago
There's no way to contact them or get my money back the order never arrived it's been over aa month
Review by Khushei Brockoff1 month ago
I ordered my nails back in April and have not received my order. They took my money but no product. DON'T ORDER NOTHING FROM THEM YOU WILL NOT GET YOUR PRODUCT. IM REPORTING THEM TO THE BETTER BUSINESS BUREAU.
Review by Anaencomenda2 months ago
I seen other comments that people haven't received their products and that they think it is a scam! Well it's not because I have received my items. It is just that it takes a while to process and get shipped. But here it is! And I'm excited to use it! I only gave it four stars because it does take a while to get shipped and half the time, you don't know where it is when you try to track it!
Review by Taras2 months ago
Every thing every one saying is true. They giving out fake tracking numbers, changing there name and not responding to emails once u get the fake tracking number. Wishing I would have done my research I will be going after my money with my bank...
Review by LaKya Podziute2 months ago
Got a tracking number couple weeks after I placed the order and the number does not work. They reply back with some corona virus excuse.
Review by Teneice Levallois2 months ago
I ordered my gel nail kit several weeks ago . They have blamed covid-19 which is disgusting.they say their is a tracking number it does not work .i payed for fast delivery and hey ho guess what no product I'm tired of sending emails and only having a machine tell me to track my items omg how do I do that when it don't work, well ahoyyl your not getting away with my cash I want it back and I will get it back .
Review by VinylJEDI Caracuel2 months ago
Horrible! Never got my order!! Waited 4 weeks and NOTHING!!! When I message them , they don't ever give me a explanation... just Coronavirus BS!! TRASHHHHHHH!!!!!
Review by Feg2 months ago
I ordered this on April 24th they said it'll take 20 12 to 20 days it's way past that and they can't tell me nothing about where my order is the tracking information I gave you his bogus this is a scam
Review by KristenConti2 months ago
I ordered the kit received it today 6/11/20 when I ordered on 4/6/20 and need I say less.
Not good, packaging jacked up with no poly gel products.
Just some crap thrown in the bag, so your not purchasing what their advertising!!!!!
Review by Mooneen Alshmmary3 months ago
This place is a JOKE! Don't ever order from there! You won't get your product and the customer service is automated!! I would give them no stars if it was an option
Review by ElleGayle3 months ago
I ordered my item at the end of April. Since April 14th is says it was shipped and nothing. Was given a tracking number but nothing. They do reply to emails, but keep saying due to the coronavirus situation to expect delays. This is BS.
Review by Lrust Rieback3 months ago
Please do not order from here!!! It's a scam site. I ordered my items a month ago and no update since. Money has been taken out my account though! Ive received one automated response to the first email sent blaming corona. They have not responded at all to the next 3 emails sent. I have reported them and trying to claim my money back through PayPal.
Review by Stucco3 months ago
Don't order this you will never get your order. I've ordered nails kits last week and I paid extra money for express delivery but I didn't get any email about my tracking number so yesterday i was sending an email they reply me today with fake tracking number. It's scam.
Review by Cma3 months ago
A month and a half still nothing... supposed to be 7 days... I keep sending emails and emails back to back and never got an answer. Dont buy from there
Review by Nathanne3 months ago
I ordered my nail kit on 4/19/20- it is now 6/11/20 and still have not received anything. I contacted them twice..first time they did blame Covid, the second time it just gave me the site to track my order. The problem is there is no current info on where my stuff is! I demanded a refund and guess what! No response!!! I want my money back NOW!!!