I wanted door-to-door service, which is what I got. Cyrus picked us up at the airport (after 22 hours of travel, 30+ awake) and dropped us at a hotel to sleep. He met us with our guide/driver in the morning and we went to a bank where he loaded money (MPESA) on a phone he supplied for us. We kept in touch via this phone. We could have gotten a card in our own phone but since there was wifi at all our stays, we didn't. Then off we went with our guide for 12 days.
A few minor things went wrong, but hey, it's Africa. Cyrus picked the perfect guide for us, Steve Ndaiga, who has his silver certification and was extremely knowledgeable. He dealt with the minor issues well and we felt safe at all times.
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