my wife bought two pair of affinity scrubs. she was very excited. first , they were too small. ok, you have to try them on. so she corrected that. She sent them back. Had to chase a response for some time and the shipment came very late. for some one that lives in scrubs this is not acceptable. two sets the same size but didn't fit the same. after one wash they really don't fit the same . for $50 a set you should expect your clothing to fit the same especially since they are the same size scrubs. looking for scrubs that are like these but not from this company . no thanks affinity.
Review by Bumsu4 months ago
This company is the absolute worst! I ordered a pair of boots over a year ago today I still have not received them or a refund of my money. This is the biggest scam ever and I am reporting them to the Better Business Bureau. I am not sure if that will help me out or not but I wish I had read all the reviews on this place before I placed my order and dealt with the aggravation for the last year !!!! Complete rip off !!!!
Review by Cathrynn Osobajo5 months ago
Τhey sent me rong number and they never return my trousers after i send it back to change .
Review by Bafford Moorlach6 months ago
I placed an order in February 2018 for the Dogfight Pilot Jacket. I received it 2 weeks later, and it was too small. I emailed the company and followed their directions for returns. I sent the too-small jacket back on March 9, 2018. Waited and waited and waited. I sent email after email after email. I kept getting the same responses, from "your order has been sent to our immediate response team and it will be processed in a timely manner" to the directions for sending a return AGAIN. Calling their toll-free number is worthless...no one is manning the phones, and you can't leave a message. It's now June 2019...a year-and-a-half later...NO product and NO refund. Goodbye to my $85 dollars. I've reported them to the BBB, but no response. I'll NEVER order from this company again!!!
Review by Carrol Damson7 months ago
Do not buy from them...ever. They took my money and not only didn't deliver the shoes, they failed to respond to my inquiries.
Review by Frustration7 months ago
Total scam. Front page of website looks good, but check in shipping page and see the English! Ordered Russel & Bromley boots...eventually got a pair of boots - absolutely crap. Not even close to the look of the picture. Cheap, plastic, wrong size. Disgusting.
Do not order from this site affinityfibre.co.uk
Review by Discomini7 months ago
I order a jacket. Such bad quality that i wanted a refund, send back the product...but i never ever heard from them.
Review by Lillz Trendall8 months ago
I purchased a pair of trousers from them...paid April 2018 delivered wrong colour July...exchanged e mails with them and agreed to return them to be replaced by the correct colour...one or two further exchanges...nothing but out of pocket.
Review by HuwJ8 months ago
Do NOT order from here. They are a scam. You will get the wrong product/size, no help and certainly no refund. You will only loose your money if you order from them.
Review by BernieMax8 months ago
1 star is too much, if I could give it 0 I would. This company is a scam. If there was some way to sue them I would. Ordered shoes that never arrived. Six months later I was emailing them every day. Sent over 25 emails telling them to give me my money back. They kept responding with, “your case has been escalated to the immediate response team,” or something like that, but never received any feedback from anyone, much less a refund of my $50.
Again, this company is a scam, they will literally steal your money and give you nothing. Don’t buy anything from them, don’t contact them, don’t look at their website, run. It is a scam scam scam.
Review by Rigglee Creds9 months ago
I ordered a jacket from this company in July of 2018 and to date I have not received the jacket. I am disgusted and disappointed that I have not been given a refund after five attempts to contact this company. They didn’t have the decently to even respond.
Review by Stopford9 months ago
Bought some shoes back in may they took about 8 weeks to arrive they looked nothing like the pictures sent them back that took another 6 weeks they replayed at first saying they would give me back my money within 48/72 hours that was on the 28th September still waiting on my refund now they dont even answer email dont buy from this company there services are so bad and as far as I can see they just rob people's money
Review by Ezenwoke Guimont10 months ago
Purchased a set of black onyx cutlery from Affinty Find back in May 2018, paid for the product in full and still to this day, almost 1 full year later, have not received the item. We exchanged emails for quite a while, they always said the item was in the way. Approximately 4 months ago, I finally received an email with a tracking number. The item came from China and actually made it to Canada, I couldn't believe it. Turns out the item was delivered somewhere random in Ontario, while I live in Calgary Alberta. Feel completely duped by this company and want a resolution to this matter on their behalf.
Review by Petitfour10 months ago
F**ktards as someone else put it...which is exactly what they are! I have been emailing them every day since the summer, when they acknowledged they had received my return and would be processing my refund and am yet to receive a refund...
I have had 1-2 days, 3-4 weeks etc etc etc, from Billy, Ryan, Erica, Daniel, you name it....f**ktards and do not deal with these people, otherwise you may just as well transfer money into their account for no reason.
Review by WynfordWilliams10 months ago
i ordered three items in April 2018. Two items showed up and one (expensive) backpack did not. I sent numerous emails and at first they said they would either replace or refund my money but they were going to try to track it down. They never did, my guess is they never even sent it. They gave me the run around with emails telling me they put it to their escalation team and after not hearing from them for weeks I sent another email. They have stopped responding to my emails. I continue to send emails with no response it is now mid September 2018 and still have not received my item.
DO NOT BUY ANYTHING FROM THIS SITE. This is not a reputable company. Find the item you want on another site.
Review by Davebear10 months ago
Bad company to deal with. I ordered three items and only received one item. Waiting and lots of send emails with were working on it. They need to be shut down and arrested for fraud!!!
Review by ACar11 months ago
made two orders with this company. Some of the items arrived and were as expected others did not or were the wrong color. Helpdesk is not answering. And Paypall claims seller has proof of delivery.
Don't waiste your money on these people
Review by Boharm Nomad11 months ago
I ordered something from this company and payed using PayPal. After 2 months of not receiving anything and the company not doing anything in response to my emails I escalated the case to PayPal and the item finally shipped under the tracking number that the company had given me 2 months prior.
The item was significantly lower quality than described so I started a refund process with the company directly. It has now been 5 months since the item was returned to the company with delivery confirmation from USPS and I have yet to receive any money back. I have contacted the company directly multiple times each time receiving promises that their returns team was working on it. My opinion of PayPal has also fallen significantly because they do not even have an option on their site allowing me to dispute this purchase based on the above and they immediately deleted my claim when I attempted to bring it to them.
Review by MigiDimez11 months ago
The worst service yet. I made an order in March 2018 and still have not received half of my order. When I email their customer service, they inform me they will contact their fulfillment team and get back to me. Not once have they 'followed up' or 'gotten back to me'. Since then I have repeatedly followed up, asking for a refund, expressing that I no longer wish to receive the missing items and they are no longer responding to my emails.
Review by Onamission11 months ago
The only thing this company is good at doing so far is giving the run around and taking weeks to reply to an email. I purchased shoes and they were supposedly delivered to the wrong address. Since they know USPS will not let a customer change the address on the item, it has to be sent back to the supplier. That gives them another 3 to 4 weeks pretend to deliver your product. I have emailed several times and talked to someone. All claimed my purchase was coming and since purchasing in Jan i'm still waiting. This is the reason I do not like purchasing online.
Review by Saroum11 months ago
Useless company. They sent a mouldy jacket and expected me to pay P&P to ship it back which would have cost the same as the jacket.
When I said I wasn't prepared to do that, they ghosted me.
Review by JFSy11 months ago
I paid for my order at the end of march , till the beginning I saw that its a problem with my order because i Can't track 1 of the items( 3 items includes the order). They said to me that is no problem and i will received for what i paid , true after a wile i received my order of course without the item that i can't track it from the beginning .
After more than 6 months , I'm still waiting for my item and in the past 3 months i try to get in touch with them to Refond my money and keep their product . ONLY TEMPLATES ANSWERS.
So short story : i paid for an order 6 moths ago , they didn't sent it properly , and now they dont Refund back the money .
BE VERY CAREFULLY , THEY DONT GIVE A Sh!t and u cant do anything
Review by Franch Usmany11 months ago
To escape urgently! I ordered 7 articles last August for a total of 240 euros. only received 2 items of very poor quality. I contacted customer service who promised to refund the missing items in October. Since nothing. So I opened a claim with Paypal and filed a complaint to the gendarmerie. But I still have to fight to win! It's a shame
Review by Arhontia1 year ago
Great shoes from Affinity
Hardly a day goes by that I don't get a compliment from friends and strangers alike about the shoes I got from Affinity.
Very cool, very comfortable, and they make me feel like a rock star.
Review by JeffKimberly Borbolla1 year ago
1 star is too much for the worst company on earth!!
Don't ever order here!!!
I ordered shoes but i changed my mind and within 12 hours i tried to cancel it. They emailed me that they were going to send the request to another department or something... 2 weeks later (and i had sent 5 emails with the question what could possibly be so hard to cancel an order) they sent the shoes anyway.
Now.. 3 months and 50 e-mails later... still no money back. They constantly ask for more patience.
Today i escalated this with paypal and they want to pay my money back but the shipping costs are for my account!!!
These people.... seriously pissing me off for the last 3 months now.
DON'T EVER SHOP AT AFFINITYFIND!!!!
IT'S THE WORST COMPANY THERE IS