They make good games, but they are not really playable.
I have purchased a lot of games from Aerosoft, because they do make some great game titles, BUT the games and DLC's are often extremely badly optimized and in some instances unplayable. Never expect more than 20 FPS eventhough you have a great gaming PC.
If you have purchased a game or DLC that is unplayable or just a utter mess, good luck with getting any help or refunds!
What they are best at, is to make you extremely frustrated. So if you enjoy being angry and frustrated, and throwing money out the window, it's perfect for you!
OMSI 2 is maybe the worst optimized game i have ever played and it the DLC's are totally overprized due to lack of playability.
Review by Biffi Ayisha11 months ago
About costumer support:
Fast and nice support. Longest waiting in my case is 30min, lowest is about 5min. They solve my problem fast.
I ordered box version of one add-on few months ago and I only waited 3 days for it. Big plus.
Review by Paah1 year ago
I purchased the straw harvest addon for the farming simulator game- BIG mistake. The download worked once, however, only half of the content/mods work...lol.
The second mistake I made was contacting tech support.
I performed a mountain of my own troubleshooting steps to be asked to perform the exact same steps again. At the same time, Aerosofts tech support decided it would be a great time to close my ticket on the issue- why?- to simply feel fluffy and good about closing a ticket- to bad the issue was never resolved first.
Bad Tech support + bad products.
This is a warning to all approaches.
Review by Ukanga Terelak1 year ago
Good products, but what an arogance at their customer service. Bringing no solution into the problem whatsoever, if you encounter one. Would not recommend to buy Aerosoft products.
Review by Meaux5 years ago
I've never had any problems buying download products here. Their customer service is a good but can be a bit slow to reply at times. I don't have any experience buying box products here.
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