Even though they were sued and settled out of court, they do the same thing again, don't advise you but expire your points. I was very clear on my communication to mail me all communication. They said they emailed me about upcoming expiry, they didn't have my email address correct as that wasn't my selected form of communication. I consider that fraud and hope the company goes bankrupt or the executives get charged. Another company that openly commits fraud and gets away with it.
Review by Edoreh3 months ago
BEWARE there are many better loyalty programs out there. DO NOT use the estore. They do not accurately redeem points that you spend money to earn and then pretend as if they have no knowledge of the original transaction. I had about 13,000 points that expired because they did not accurately redeem points I spent on the estore. Seriously you have been warned!
Review by Eriona Nahamas6 months ago
One of the better loyalty programs currently available. I took a long break from Aeroplan but since returning two years ago the improvements are noticeable. Very good earning potential and bonus offers, expeditious customer service, desirable redemption options on Star Alliance member carriers and fast porting of points from other programs. My hope is that none of the unique or advantageous program benefits that members currently like get axed when the program undergoes its scheduled redesign in 2020.
Review by Mastti1 year ago
I am trying to register on aeroplan.com for a new account. My mailing address is HK. The site says postcode is optional but every time I try to enter it the site deletes the value and then tells me a postcode is necessary in an error message. Terrible design. There is no easy way to communicate with them through the Contact Us link. So instead they get this bad review from me on Trustpilot.
Review by Backwoods5 years ago
Good site, but not geared to kids.
Review by Zeldamay Carisma7 years ago
Just received SPAM e-mail today sent to the address I use with Aeroplan. This address is used with no other service so they may be selling their mailing list. Just a possible Heads Up.
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