I was looking for some old components impossible to find through usual distributors to repair some devices. I heard about this company and asked for a quote.
The answer I got ? We don't have stock (but they still list thousands of units available through their network for the parts I requested), we usually provide higher quantities to large manufacturers, try Digikey (which of course can't provide this, and that person should know it damn well !).
Interesting way to treat a customer.
UPDATE: Following EARI's reply I feel the need to precise a few things:
1°) There isn't any minimum order quantity stated on their website. Not at all.
2°) Funny enough, there are a few reviews here on Truspilot talking about small quantity orders which were fulfilled smoothly
3°) When digging a bit in those reviews, I see a few suspect points which let think a fair amount of them may have been written by the company itself.
- There is never anything truly negative in their content, even in the few that are "negative"
- Most of them are stated by people with a single review
- Most of them happened at a very fast rate in limited time periods
Readers will make their own opinion.
I'd also like to add this review has nothing to do with frustration like it is insinuated. But the experience I had with this company contrasts so much with the image they want to show, that I felt this needed to be known.
Review by Tjong3 years ago
We have been relying on AERI in the UK on a few occasions when obsolete electronic parts were hampering our business continuation. Besides being extremely customer focused with a very high level of responsiveness, the service they deliver is outstanding, timely and to the point. Products delivered are well documented, scrutinized for counterfeit and shipped only when they pass their stringent QA procedures.
Without any reservations, I do recommend AERI when in dire need for obsoletes in the electronic manufacturing business.
Review by Rashmii3 years ago
Good to do business
Review by Lhaso3 years ago
Alex is very easy to deal with and very knowledgeable. We were looking for an obscure part and he found it for us in a very short period of time. Placing the order was a simple easy process and we had our order in no time. We are located in Canada and had no issues with getting the part, having it clear customs and swift delivery.
I would highly recommend this company and will use them again when looking for parts out of the ordinary.
Review by Jheidyn3 years ago
Up till now, I bought obsolete parts via AERI two times. The parts were as described, and arrived within a week. There was an administrative problem caused by me (regarding a VAT number) but the employee (I understand from the guidelines one should not tell names in reviews) at AERI, located in the U.K., who handled my orders solved the matter in a friendly, quick, and completely satisfactory way.
In the future, when looking for hard to find parts, AERI will be my first address, and I unrestrictedly recommend this company.
Review by Jnk3 years ago
Doug has been my only contact with AERI. He takes care of all aspects of my transactions. The product is exactly what I ordered.
Review by Chamarika3 years ago
Great service and fart delivery
Review by AliciaL3 years ago
AERI has been a valued resource for me and is the only independent distributor approved on our ASL.
Review by RichardSolomon3 years ago
Great service and extremely fast response time!
Review by Vang3 years ago
Required credit card payment prior to accepting order.
Review by Blore3 years ago
Alex delivers excellent pricing and service. Whether the order is large or small he takes the time to do the job correctly. My dealings with him have been professional and to the point. No endless fishing calls, emails, or useless small talk. I would recommend anyone who wants to order with the knowledge that everything will be correctly taken care of correctly to use Alex's services.
Review by Anbuchezhian3 years ago
All communications and orders with AERI are handled in a timely and efficient manner. They have proven to be a high-quality and trusted partner for us. I would have no reservations about recommending their services to others.
Review by Lekha Goodhouse3 years ago
Very speedy service. When there are constraints, Shon is always available to work through a solution with you.
Review by Ashade3 years ago
AERI responds to emails and inquiries on a timely manner.
Review by Vh3 years ago
Great customer service! Parts always on time and of good quality. Issues always brought to our attention before shipped.
Review by Arkadius3 years ago
Got what I needed in a timely fashion
Review by Faijul3 years ago
Review by Popova3 years ago
Very quick to response and would usually find what you need.
Review by Felsy Derrow3 years ago
Responsive and easy to work with.
Review by Nurminen3 years ago
Worth to trust and reliabel source
Review by RoyAtkins3 years ago
Quick response and improve quote in discussion. Thanks.
Review by Gedas Maart3 years ago
AERI has been great in getting me parts fast. Their representatives are very responsive and attentive.
Review by Firewife3 years ago
Review by Nikkeeta3 years ago
I have worked with Alex Sapp and found him to be knowledge and very helpful whenever I have talked with him
Review by Parksville3 years ago
I recommand every buyers to deal with AERI, they helped me so often finding tough parts to find and at good prices, and much more. Thank you!