I ordered IPE lumber to build deck for a client. I spoke to Dorian, a sales rep. After receiving the lumber I noticed many of them were curved and not straight and some had long hairline cracks on them. I called Dorian and sent multiple photographs of the defective lumber to him, waited a week and no response from him, called him again and sent more pictures. he said he would make a claim and get back to me. A week passed did not here back. I could not have postponed the deck installation any longer, I ended up ordering the replacement pieces from local supplier. I feel like once they had my $4500 they had no interest of helping me.
Review by Frostyweb Mohayyuddin3 months ago
I just needed a small quantity to repair damage to boards on the edges of my massaranduba deck. They were very helpful on the phone. The order came within 2 days. The wood was excellent and exactly what I needed.
Review by Ndoume4 months ago
Solid information from helpful employees offering quality products at a fair price. Can’t ask for much more! 👍
Review by Leovigildo4 months ago
Everyone is always so nice and helpful.
Review by BrandiZ Omron4 months ago
Great customer service and product. My order of cumaru for my deck rebuild came in exactly as ordered and the quality of the product was exceptional!
Review by GKallis Hueanu4 months ago
Just needed one board but got the same service as if I had ordered a truckload.
Review by Karoliina4 months ago
They were very timely and efficient with their sales quote for my materials list. I did have an issue with the delivery truck with the skid being damaged. Advantage Lumber said they would work with me on any replacement material needed. Fortunately with this being wood, I was able to use all of the material with no further action needed.
Review by Wiggers Zuchi4 months ago
Very helpful and professional people throughout this whole transaction from the minute we called to get information until we were done installing the product, very knowledgeable about their product and timelines and everything they talked about.
Review by TamasHajos Torculas5 months ago
I ordered IPE lumber to build deck for a client. I spoke to Dorian, a sales rep. After receiving the lumber notice many of them were curved and not straight and some had long hairline cracks on them. I called Dorian and sent multiple photographs of the defective lumber to him, waited a week and no response from him, called him again and sent more pictures. he said he would make a claim and get back to me. A week passed did not here back. I could not postponed the deck installation any longer and ended up ordering the pieces from local supplier. I feel like once they had my $4500 they had no interest of helping me.
Review by JanSan5 months ago
Great system of wood tiles and only a fraction more expensive that refreshing our concrete, which would not have looked nearly as good. I can highly recommend.
Review by Ctjack5 months ago
Purchasing Ipe wood through Advantage Lumber is a straight forward event. You select how much wood you need, you pay for it, and 3 to 4 days later the truck is at your door. The wood is of very high quality, very few blemishes and best of all, very good prices for the quality it offers. There’s some initial confusion because the order can go to a distribution center that might not have what you want in stock, they’ll let you know about it but do not offer the option of looking for it at another distribution center. You then need to call and they’ll be helpful in securing your order. I’ve already finished a 789 sq ft ipe on-grade deck, and I’m about to star a 782 sq ft front porch with ipe columns, floor and roof, and
I’ll buy what wood I need through Advantage Lumber.
Review by Khor5 months ago
I ordered cumaru deck tile in two sizes, 20X20 to top a cement slab, and 24X24 to top our front deck. I also ordered cumaru 5/4 dimensional lumber at various lengths to trim the front deck. My order came in two deliveries and was delivered on time and in great shape. I am very impressed with the deck tile and trim wood. The look of cumaru when oiled with the Ipe oil is out of this world gorgeous. I also used the Advantage Lumber rail system with large rail cap. The rail system is quite attractive.
I had comparison shopped Advantage Lumber against using a leading composite decking and saved a lot with the Advantage Lumber cumaru. We are very pleased with the outcomes of our projects using Advantage Lumber materials.
Review by Bafford5 months ago
My sales rep was informative, patient and went out of her way to answer any and all questions. The quality of the wood was just as good or better than what all of my local lumber yards offered and it was 15-30% cheaper.
I have 2 more decking sections to complete, I'll be returning to advantage lumber for my future purchases.
Review by Balsdon5 months ago
Ordered deck refinishing products and they were delivered quickly and worked very well.
Somewhere on your website you should mention that a deck of Advantage lumber ( cumaru, garape, ipe, whatever) if left untended for several years - 3 or 4 at a minimum - will probably need a sanding after cleaner and brightener are applied.
Review by Azt Pierangeli5 months ago
Good quality and excellent customer service.
Review by Huguens5 months ago
The product was good and shipped in time. Sales staff was pretty good but seemed a bit annoyed or busy perhaps.
Review by Iselda Hosburgh5 months ago
Great knowledge and follow through.
Review by Sonnes5 months ago
Timely, professional hardwood provider. True lumber with minimal defects
Review by Ahyoung5 months ago
Probably the best lumber buying experience ever, Superior product at a great price! Excellent customer service, from sales to the shipping!
Review by Raiven Knayfati5 months ago
People who know what they’re talking about and I always delivery when you expect
Review by Hold5 months ago
Salespersons (mainly Neal) were always very knowledgeable and helpful. Even pointed me to a way to save on shipping costs. Delivered product was of very high quality -- couldn't have picked out better pieces myself.
Review by Carodurham5 months ago
Prices were fair, ordering was easy and delivery was on schedule.
Review by Rentia5 months ago
The search is great and I was able to find everything perfectly. Awesome company and great to work with.
Review by Khetan5 months ago
I ordered the Ipe for my deck. Beautiful wood and solid. My purchase came sooner than the delivery date. No complaints. I ordered the 16’ boards and when the delivery guy came by it was sitting on three pallets. Two on one end and one at the other end. Part of the center had no support which made it very difficult for the delivery guy to balance the entire load on his forklift. Otherwise, I’m very satisfied with Advantage Lumber’s service and my purchase. Thanks for a speedy delivery.