The car was old and poorly maintained. The car broke down on the interstate 2 hours out of Las
Vegas. We are told we have to wait 2 hours for a tow truck and then ride 2 hours back in a tow truck to Vegas. We are very dissatisfied!
Review by Terasmy Obunga2 weeks ago
I booked a car in July via Europcar for collection at JFK on 7th September at 8:00. Along with at least 4 customers in front of us, we were told that no cars would be available for at least an hour, the girl on the desk being unbelievably complacent and disinterested.
It says enough that this comnpany is the only one based upstairs at JFK whilst the others have their own, bigger offices on the ground floor. Not recommended in any way whatsoever.
We ended up cancelling and booking at Hertz instead as we had a 9 hour drive to Canada to get on with. Unsurprisingly, we have not yet had a refund 3 weeks later.
Review by Tonykanada2 weeks ago
I booked a convertible through wisecar for my honeymoon in hawaii. Upon arrival the agent that helped us, Jimmy-Jack, seemed to be helpful. I told him we booked through wisecar and I offered the reservation number. He saw I had booked a convertible and said they have two convertibles available mustang or Jeep. I took the Jeep and we went on our way. The Monday after we returned from our vacation I saw that we were charged double our quoted reservation and wisecar would do nothing about it. Extremely disappointed in both companies. Wisecar and Advantage scamming customers with a promised low price then once it hits your credit card they play blame game on each other.
Review by Ellwood Onaitis3 weeks ago
I rented a Tahoe through Priceline; $180.10 for two days from the Denver airport. When I arrived the agent offered me an upgrade to a Suburban for $70 a day. The Tahoe was $56 a day. I was then billed an additional $201. Advantage claimed the upgrade was $70 a day. Biggest ripoff in my rental car history. I would NEVER recommend Advantage Rental car to anyone. They are liars and cheats. A $70 a day upgrade to a vehicle slightly larger is BS.
Review by Scarsploit Derrow4 weeks ago
If I could give Advantage Auto 0 stars I would. I rented a vehicle as part of a package deal through Cheep Tickets. It happen to be the weekend that hurricane Dorien was supposed to hit and people were in a panic. The counter agent told me that I should take the pre-purchase fuel option because all of the gas stations in the area were sold out. I later found out this was a lie as the station right on the property where I was staying had gas. Anyway, despite telling the agent I was only planning to travel a short distance she said not to worry that their price to refill was only $2.30 per gallon so I accepted. I was charged $49 for a full tank of gas even though I returned it 3/4 full. Also, I was given a vehicle that required diesel gasoline. Who does that? I was not notified of this until I got in the car and certainly, regular fuel would have been cheaper than Diesel
Their customer service Supervisor Gwen R was rude and short. Do not purchase any gas from this company unless you are planning on driving it until it is on Empty. They probably write off the charge since they put on my contract that the vehicle was returned empty even though I had only driven 90 miles.
Review by Shanye Belmas1 month ago
Rented a car in Inglewood California and returned it there. They say I returned it in Seattle wa at seatac location. I only drove 52 total miles durning my rental usage. Don’t make sense to be able to drive only 52 miles and go from Los Angeles to Seattle and then I get charged $1600. Absolute joke of a business. Try to avoid them.
Review by Yomara1 month ago
In planning a trip from El Paso, Texas to Tucson, Arizona, I made a rental reservation through Expedia for an Advantage rental car two weeks in advance. This rental included unlimited mileage. Three days before the trip, Advantage called me to let me know that they would not honor unlimited mileage for Texas residents. For a 3-day rental we would have 300 free miles, and each mile after that would be $0.55 per mile, more than doubling the cost of the rental. I canceled the rental, however with only three days left before we leave, all car rentals from all sources are sold out throughout the city. Expedia customer service couldn't help me and Advantage wasn't interested in doing so. I prepaid for my hotel and for the event we're attending, so my only choice is to take my 12 year old compact stick shift on this long desert drive. I used to routinely rent from Advantage, I had forgotten why I stopped. This is been a harsh reminder that I will never do business with this company again. Advantage is a dishonorable company and I do not recommend them to anyone.
Review by Alexy1 month ago
They are mis guiding and getting you to buy a toll package. They told us there is s lots of toll so it would be better to have toll package and guess what there is only two tolls on the way where we stayed and in the park we stayed for week and there is no toll in park.Also they told us if you don’t want to fill out gas then we we fill at the rate is $2.39/gallon of what is needed. When final bill come they charge full tank of gas at $2.79
Don’t rent a car from Advantage
Review by Seong Samway1 month ago
Everything that people have written is true. Cars were off site with the least motivated customer service staff I've ever experienced.
Review by Andrejus2 months ago
DO NOT RENT FROM ADVANTAGE! Same thing happened to us at the Las Vegas airport. We did not want the OPTION of CDW. The clerk said that it was a state requirement and basically threatened that I HAD to take it..."just initial here". My daughter and I both questioned this several times and clerk repeatedly said it was REQUIRED. Talk about pressure. We had proof of our insurance that we were covered under our current policy and did not want what girl said we HAD to have. The employee LIED and misrepresented the facts of what was required. The Las Vegas airport agency is disreputable in their dealings to generate revenue. Their underhandedness cost us over $120! I have emailed them but have not gotten any satisfaction. Now, they are just ignoring my emails. Please do NOT use Advantage. Next time, I will gladly pay more to rent elsewhere. The main reason I rented from them in the first place is that, on the website, it said that they were located at the terminal. The other rental agencies listed said you had to take a shuttle to get to theirs. This is a lie as I, along with grandchildren and luggage, had to take a shuttle to the Advantage location.
Review by Barrycustomer2 months ago
WORST EXPERIENCE EVER!!!!
I was charged 200$ extra because they said I did not bring the tank full!
Of course they are lying. We fueled it up at the gas station right next to them.
We even asked the guy that took the car from us if everything is ok and if we can leave. He said yes (moron)
We complained and they asked for a proof. We called the gas station and asked for the receipt. I sent them the receipt and they said that the receipt is just for half of tank..
Of course it was for half of tank... the other half was already full.
They asked for all the receipts for fueling the car while we were on our vacation.
Gas stations delete the receipt after one week!
That is just ridiculous!
They have the worst customer service support. Their employees are idio*s They just lie to your face so they can get more money out of you.
I WOULD NEVER RECCOMMEND them even to my worst enemy
Review by Ohanes2 months ago
I rented from the MCO Orlando Airport. My car would not start the next day. My car died on me 3 times in 4 days. I called customer service and they just told me to take it back which would have taken me 4 hours of my vacation. I had to buy jumper cables in case I was stranded somewhere in the FL heat with my 85 year old grandfather. My hotel staff jumped my car on several occasions. Advantage does not maintain their vehicles and did little to help with the situation. I had the battery tested at Advanced Auto parts and they confirmed the battery was bad. They told me I would have to pay $52 per service request to have someone come out and jump my car even though it was their fault. When I returned the car they only gave me half my money back and did not take any blame for not maintaining their vehicle. I would NOT RENT FROM ADVANTAGE. They do not care and they do not maintain their cars.
Review by Charlein Koreni2 months ago
Appauling customer service.
Booked via AutoEurope.
We told our server Jose from the beginning that we did not want any extras he then told us to sign "here, here and here" and we could be on our way.
Much to our shock we were charged $169 extra at the end of our trip. Of which we told Jose that we did not want.
We challenged this with AutoEurope and Advantage due to the mis-selling of this extra insurance. It has taken almost 6 weeks for a response from either party. Without an apology or ownership of their mistake. The customer service is appauling from both companys.
Car we recieved was hardly road worthy - didnt even have a back wind screen wiper.
If i can help 1 person not to be stung in the same way that he have.
Dont believe their cheap prices because there is always an added extra that you will be stung with.
Review by Trily2 months ago
My wife and I are frequent travellers, and we rent cars often. We have used a variety of different companies. In June, for the first time, we used Advantage EZ Rent A Car at The Denver International airport.
Note* We know that some companies train their employees to try to get extra sales from each customer transaction, so we are careful with what agents say and the offers and fine print that they provide.
LORENZO, our agent, convinced us to take an upgrade which worked out fine. But he also pressured us into taking the E-Z Toll Pass with the rental ($9.99 USD/day x 9 days=$89.91 USD).
We declined but he persisted that it would be very difficult to avoid the tolls which have very expensive penalties if you go through even once. He specifically said that besides the toll charge each time you go through there is a $25 penalty if you don't have the E-Z Toll Pass. Which, FYI, I just went onto the Colorado E 470 Toll Website to see if that was accurate, and it is not. It is a $5 late fee, not $25. The $25 is if you don't pay after several notices and months of tardiness. So that was lie #1.
LORENZO said that "if you don't go through any tolls, the amount will be refunded." Based on that condition, we accepted and agreed on the rental.
WE WENT THROUGH NO TOLLS; WE AVOIDED ALL TOLLS DURING THE TRIP.
Upon returning, we awaited our rental invoice watching to see if that E-Z Toll charge would still be on the bill. Sure enough it was! Which we had a feeling it would be. So we phoned the 1-800 number on the invoice and spoke to a representative to file a complaint and ask for the refund.
After explaining the situation, the agent was not able to authorize a refund. So I asked to speak to a supervisor or manager to resolve the issue. He escalated the complaint to a Denver manager (Natalie) to make a decision. He gave me a complaint number, and said the Denver manager would phone us back outside of 48 hours. We left us at that on Thursday evening.
As of Monday evening, we had not yet received a call back (surprise surprise), so I called the 1-800 number again.
The new agent informed me the Denver manager had made a decision on the complaint not to honour the refund. He didn't have a reason to the decision or why they hadn't returned the call.
So, I explained the details again to him. He didn't seem to care. I asked him if he thought it was okay for Advantage employees to lie to their customers? He was quiet and didn't know what to say. I asked to speak to his supervisor.
It took over 30 minutes, and the agent kept coming on saying she was busy but could I hold. Eventually, he even said the supervisor authorized a 20% refund. I said it was 100%, or I wasn't getting off the phone. I was transferred to a Sara G. (she wouldn't give us her last name), but her employee number is #30661. She was the top supervisor. But who knows if anything they told us is true. She was very hard to understand, the sound was quiet and muffled. She quickly went into a long 'fine print' rant saying the contract was already closed, and the Denver Manager had made the decision not to give a refund, and that she could only offer us a 50% refund on the charge. I declined.
I again asked her if it was okay that the Denver agent Lorenzo straight up lied to us? She didn't address my question... We didn't use one toll, and in fact it was really easy to travel around Colorado and the Southwest without going through any tolls.
This is a really short version of everything that was said, but in short an employee lied to us, the company didn't honour their commitment, and don't care that they are scamming customers.
In the end, she gave us an ultimatum: take the 50% refund, or the call would be disconnected. How is that for customer service?
We took the refund, but we will absolutely, 100%, NEVER USE Advantage Rental Car Ever Again. Customer retention is important in business, android word of mouth. No matter how big the company is.
Review by Bafford Rozenvalds2 months ago
I would give Advantage no stars if I could. We were left stranded at Houston airport. No shuttle available to pick up car. When I called the main number they were confused and not helpful!!! I canceled the reservation an used Uber! Never again will I ever book a reservation with Advantage!!!!
Review by Carlintje2 months ago
On 5/16/19 went to the Advantage Chicago OHare location to pick up RESERVED minivan to move my daughter home from college. Was informed all minivans and larger vehicles had been given out. Was offered a compact car instead. I asked what could be done; was told "They could do nothing" and other rental companies might have a same-day rental minivan. I asked what would happen if I was there with 5 children off a flight for vacation. Told same answer because "They had no minivans; nothing they could do". Staff was not rude just matter of fact. Apparently this is Advantage's normal business practice. Never will I reserve a car from them again- BEWARE.
Review by ElyG2 months ago
I have also done the same review for europcar who i booked through who are there usa company Scammers
When you take money from someones account without permission or explenation or a email thats a scam that stealing. Booked through this comoany to the be told it will be a company called advantage that would be dealing with the rental in the usa. The person at the desk was very unprofessional and just tried selling us every option instead of giving us any advice or being helpfull we had to do our own car report was not told or showed what we needed to know regarding how to use the toll box. We have now months later had money taken out of our account more then the rental itself this is bad practice and these companies get away with it . I normally try and use enterprise car rental as never had a problem with them but was not available to us definetly will not be using this company again. Apparently reading up this has happened to numerous people Beware
Review by Goodlucky2 months ago
Every aspect was an issue..I had to walk across the airport to an elevator and then across to the other side of the airport where they kept the full size cars. When I got there he gave me paper work and told me to come back if there was an issue..the car was all smashed up on the passenger side and I told him I didn't want a car that had been in an accident. He gave me another car and it was diesel do had to go back again and then the 3rd car was ok. Returning the car was once again an extremely long walk to the opposite side of the airport. It's not fun when you have luggage and after traveling you have to deal with stuff like this. Won't use Advantage again! oh and i had to go through a toll off the exit bc it was not manned by anyone so i called Florida Turnpike immediately and they told me i could send in the $1.25 so i did right away! she said call your rental car company and let them know. I did and it took me 3 days to get through, when i pressed 2 like it said it hung up. I finally got through to the toll department and she said there is nothing she can do, I will probably get a fine by Advantage...good and i'm probably dam sure I won't pay it! I'll fight it with my CC company!
Review by Nant Cahova2 months ago
WORST experience, absolutely arrogant and demeaning staff at the counter. Will never use them again. DO NOT USE THIS COMPANY!! What a sad way to start a journey. I should have checked Trustpilot before booking!
Review by DontGoForTalktalk Derrow2 months ago
Reserved the car through hot wire for $70. When I went to pick up the car, the person in the counter said that the actual amount for the reservation is $68, but hot wire had payed to advantage only $53. So, I ended up paying additional $15 to advantage to pick the car. This sounded absolutely ridiculous and unbelievable.
Edit: Called the customer service of hot wire, they said that hot wire payed advantage full amount. The additional charge was for delay in return of the car. But I returned the car almost 15 hours before the due date of return. Request others to never use this service.
Review by Reddipalli2 months ago
The price we received through Wisecar was half of what we had to pay. The total was to be $161 and we paid $321. Also even though we pre-booked, we had to wait 45 in line to actually get the car and another 30 going over the same thing that we did online.
Review by Nitsuh3 months ago
I recently rented a car in Charlotte, North Carolina for two days. I rented from Advantage because it was one of the least expensive. I thought I’d give it a try. First, even though I checked out the car and marked all the scratches and dent on my rental agreement when I returned the car I was questioned about the scratch. Next, about three weeks after renting the car I received another charge on my credit card for $120.00. When I called Advantage to inquire what it was for; they said tolls. I said I didn’t belive I ever went through any tolls or used the toll road and I asked them to send me proof that if was the car I had rented and on the dates while I had it. They told me they couldn’t provide me with that. I’d have to call the state or highway department. I was only there 2 days. How could it be $120.00 I never left the Charlotte area. No Answer!! I am disputing the charges through my credit card company, but I will never use Advantage again. Word to the wise; you get what you pay for. Very poor company; it that is how they do business and make their money. It’s SAD!!
Review by Breakar3 months ago
Such a pathetic company. I delivered the car to them with a completely filled tank and they think it is fair to charge me 165$ to fill the tank with 16.6 gallons of 9$/gallon fuel?! Even if the tank was not filled, everywhere in the area you fuel up for 2.4$/gallon. Next to that they stated on the form that I would only have driven 104 miles while that should have been at least 2500 miles. They probably cheat with the milage on the cars too. Filling in a form is not their strongest part apparently... milage is wrong, level of the tank is wrong, the only thing they did get right was the time I delivered the car.
They are just a scam that try to get some extra money out of you and probably do it to dozens of customers so that if some don't take action they can steal some money of us. Do yourself a favor and NEVER rent a car here.
Review by Abnew Kothadia3 months ago
I had very bad experience at Denver airport.
I had made reservation thru Hotwire. At the advantage car rental office at Denver airport the clerk at the counter asked if I want toll road transponder activate and I said yes. The clerk added collision coverage and roadside assistance. I signed on the electronic pad and they said they will email the contract. I was charged for all 3 to my credit card. Be very careful with advantage car rental. They will deceive you. When I called the customer service they said they can not do anything because I had signed the contract. I have rented cars from different companies before , I have never had this experience . Be very cautious when you sign anything at advantage car rental. Do not do it in hurry. They have your credit card on file and you don't know what all they are adding to your contract. I would never recommend advantage car rental to anyone ever.
Review by Rajug3 months ago
I recently rented a car from Advantage in Charlotte, North Carolina. I went with that company because they were the least expensive and I figured a car is a car. Three weeks later I got a charge on my credit card for $120.00. When I inquired about it; I was told it was tolls. I only had the car for 2 days and never went through any tolls. When I asked for the proof that Advantage received from the highway department, they said I’d have to call the high department. They don’t have the proof. So this car turned out to be much more expensive. Word to the wise. I will never use advantage again.