Terrible. I could tell the whole story but it’s long. Just don’t do it!! Do not use them!
Review by Cailum2 weeks ago
What a rip off.! I added a driver when I picked up the car. It was a fairly bog standard saloon , not in great condition and ended up costing me $600!!!! for a weeks rental. I recently rented a car in Portugal and it only cost me about $100!!!!
Review by ThreeCatsPlayin2 weeks ago
Terrible experience with this company. First of all, the car smelled STRONGLY of cigarette smoke.
Next, the man at the check out gate when I drove away made me very uncomfortable and also failed to check the vehicle for damage. Once I left I called to let them know this happened and I had found a small scratch on the back. The call center rep was not helpful at all. I did end up talking to a supervisor and getting that resolved.
The man at the counter inside was very friendly but as I was checking out he said “don’t fill up the gas before you bring it back.” I tried asking what he meant and he just said “our rates are cheaper for refill.” I ended up using less than a quarter of a tank since I basically just drove from the airport into the city and back. When returned the car, I realized I had been charged $50 for the fuel refill flat rate. The guy just added this onto my bill without ever explaining the charges or telling me what he meant when I explicitly asked. When I called about this, the rep was again very unhelpful and kept telling me that if I signed the paper it was valid. I suppose I should have been more careful in reviewing my paperwork before signing but since I had prepaid for the rental, I didn’t think much of it.
HORRIBLE customer service overall and will definitely never rent with Advantage again. In the end I was charged nearly double of what I originally paid for the rental in extra fees.
Review by NikNik Rastede3 weeks ago
Advantage Rental Car in Los Angeles/LAX, agent Tiffani, required me to purchase insurance, even though I'm privately insured and told her that I would assume the risk. She told me that it was required to rent the car. I paid for insurance. She lied. It was not required. I could not get it refunded. Never again will I rent from this company with dishonest practices. Spread the word. They're terrible.
Review by Emmamuel Ramya1 month ago
Rented a car from Advantage through Hotwire.com and went to pick up the car at Honolulu International Airport. Their rental office was closed during published business hours. I called their toll-free number and was told that there was nothing they can do, so to go back the next day. I was forced to get a ride to my destination that night and another ride the next day back to the airport to pickup the car. Advantage sent me a document which showed a refund was due for the extra day, but two months went by and they still had not processed the refund. I called them and they said that since I prepaid for the car, there is no refund. Susy R at customer service was very unhelpful and kept repeating herself without listening to what I was explaining.
Review by Sanddra1 month ago
Booked through hotwire.com, was told the fee was $220, ended up paying an extra $150 in "tax". Fraudulent company, stay away.
Review by Yewdale1 month ago
I have always rented cars through Hotwire and never had a problem regardless of the state/airport/location. I never had to pay an extra penny. 7 days x $14.64/day was $102.45. The Taxes and fees was $96.38 for a total of $198.83. When I got into the PHX at about 10PM, I had to pay additional fees almost as much as I paid for the rental. Hotwire says taxes and fees were paid, so why the additional charge? This is my first and last time to rent from advantage.
Review by Cordan2 months ago
We never even got to pick up the car. In fairness, our flight got in late (12:30am) and the Advantage location in Raleigh Durham says it closes at midnight. However, there was no phone number listed for the direct location. We ended up getting the direct number from Wisecars, the booking agency, but that number was always busy. We called at 12:30am and it didn’t even ring. Wisecars also emailed them, no response.
Every single other rental car company was still running shuttles, and I believe they all have the policy of monitoring flights in case there are delays and staying open until all guests with reservations have picked up their cars.
Advantage, if your policy is to close even when your customers’ flight is delayed, you need to communicate that very clearly, possibly with a warning for anyone who schedules a pickup at 10pm or later.
And you have to be reachable. Provide the phone number for the desk! And when someone calls it, pick up!
Review by Jillynn Indsay2 months ago
The customer service at HNL(Honolulu Airport) is horrible. To pickup the car, we had to stay in line for more than 1 hour. When it's finally our turn, we were told the mid-size car was sold out and we can get a Mini Van. The lady(JODENE) tried to persuade us to purchase the collision insurance, after that was denied, she said the Mini Van was gone too, we had to wait for about 10 minutes to wait for some cars to be returned. After more than 10 minutes, nothing happened. We had to go back in line again and the other lady said she knew nothing about our reservation and had to restart and when we finally got a car, more 2 hours passed. The funny thing is that the lady whose name is JODENE who served us in the beginning just disappeared. If we just waited to be called as she said, we will end up spend the night at the airport. The rate is cheap, but lots of traps there. Consider the time wasted, it's not cheap anymore.
Review by Edisson2 months ago
I rented a vehicle at the Houston airport on October 10, the contract number is IAHEZ-22255. On the second day, the vehicle had failures, including the switching of the check engine light. In addition, the vehicle could not exceed 20 mph. In the call to the office, they told me that I should take the vehicle to the place where I rented it, since I was relatively close, about five miles. At no time were I given the option of trying to get to me in a safe way or send me a tow truck or a new car, although I told them that the vehicle was not in a condition to be driven. In total, it took me about half an hour to get to the rental place in the Houston Airport, in a journey where I felt in danger, since there were sectors where there were vehicles that were going more than 70 miles per hour. There was even a climb in which the vehicle looked like it would not reach the top.
Upon arriving at the offices in Houston, I was never offered an apology, even though I spoke with three different people. Nobody offered me compensation or apology and even one of the operators told me that since I had no insurance coverage purchased directly from E-Z in order to send me a tow truck, I should have paid $ 500.
When I was offered a new vehicle, the rate had risen from $ 112 to $ 163. I let the person know that there was a mistake and after acknowledging it they gave me the contract again for $ 112. All this without having received an apology.
The new vehicle, another Hyundai Accent, gave me problems again the next day, Sunday, October 13, when the tire sensor light came on in the morning. Since I was very far from the office where I rented the vehicle, I decided to put the air on the tires myself. After that, the sensor light went out. However, on the morning of Monday, October 14, the tire sensor light was turned on again. After realizing that the tires seemed in good condition, I decided to continue to the airport office and deliver the car.
All this experience gave me an important lesson, never to rent a vehicle with EZ, because it is clear that maintenance standards are not rigorous and that simply with an EZ vehicle you run the risk of a mechanical failure that may have consequences even fatal to the user.
Review by Konnichiwa Kirkbøl2 months ago
I'd leave zero stars if I could. We reserved ahead of time through Wisecars. We got to their SLC location and were told that they only had cars available for prepaid and government contracts, so they didn't have a car for us. No apology, no "how can we make this right." Took the shuttle back to the main car rental place by the airport (terrified for our lives, as the shuttle driver was driving in the traffic and snow while talking on his cell phone!) As we were asking around the other companies, they told us that Advantage does this regularly, and that they hadn't even sent out the shuttle for people THE PREVIOUS DAY because they didn't have cars for them. That means they knew about their lack of cars, but did nothing to communicate it to us ahead of time. Due to the last minute nature of us wanting another car from another company, prices were crazy and stock was limited, so we opted to have our friend pick us up and just be at the mercy of friends and family for transportation during our stay. After reading the other reviews, I'm glad we didn't rent from them. STAY AWAY from this company. They couldn't care less about the customer.
Review by Kvn Inpol3 months ago
Predatory business practices. The agent lied to me saying I needed to purchase insurance which I did not need. Do not book with this company. You will pay way more than originally quoted.
Review by Maxipax3 months ago
Advantage car rental at Denver Airport. Long line to pick up. I had booked a Toyota Camry, they told me they upgraded me for free to an Suv, which I refused because it would use more gas. Next thing they tried on me is to prepay a toll pass even though I had no intentions to drive on toll roads. Third surprise waz the $200 deposit they charged (without any obvious warning about it during the booking process). Initial inspection was done only by the customer and was the document was accepted by a third part, whose representative refused to assist in the inspection in any way, even to answer questions. The car was clean and worked ok, but the company and customer service is way below expected.
Review by Omerta Derrow3 months ago
I ordered a seven-seater minivan for out-of-town guests. I was very specific when I booked the minivan. Upon arrival to collect the minivan, I was given a car exactly OPPOSITE OF WHAT I HAD ORDERED, and told my guests could climb over the seats to sit in the smaller seats in the trunk area. Not at all what I had ordered. Ruined everything. Totally do not recommend this company!
Review by Kristisheridan3 months ago
Rented a car in Vegas.I received an email stating it would cost $273.50. When I got home I got an email saying they charged me $481.11. The agent charged me for road side assistance, which I didn't ask for. They also charged me for insurance, which I told them I didn't want at the time I picked up my car in Vegas.When I called customer service, they wouldn't let me talk to a supervisor. I email corporate, they don't get back to you either.Iv'e read other reviews,this seems to be the norm with this company. I would never use Advantage again and will let as many people as I can know this.
Review by Jineesh Gragnaniello3 months ago
I had to wait over 2.5 hours at the Tampa airport for my car.
NOT worth the cost savings.
Review by TheJennymeow Habbi3 months ago
We just bought our 6th vehicle from Advantage Chevrolet in Countryside. Another great experience! Salesperson Rick C is terrific, very polite and knowledge on all the vehicles. Financing with Dennis R was a breeze. We'll certainly be back for our next new car.
Review by Hattam4 months ago
Rented a car through Priceline with Advantage. I get to Tampa with my son and go to get the car and the lady at the counter was sooooo Rude! Then she tries to add on every additional fee. She (Mandy) of the Tampa terminal, says i cant turn the car in that I designated because it does not match my flight itinerary???? she said I have to change my flight to stay another day... I was like you are crazy. Then we got into it and she says, get this "I didn't put the bombs on the plane"???I was like are you kidding me? why would you say a stupid thing like that. anyway i canceled the reservation and got my $ back from Priceline. I WILL NEVER USE ADVANTAGE AGAIN!!!!! HORRIBLE SERVICE AND DECEITFUL BUSINESS PRACTICES!
Review by Squidgy4 months ago
No issues with the company, customer services were very helpful.
Review by Rahena4 months ago
Very bad service, it seemed like a serious company, but I was wrong, the worst experience, for me after an hour Late they charged me twice the price but when I rented the car I asked the one who attended me and told me that it could take me up to three hours that they only charged me 10 dollars per hour but in the end they charged me double, and when I complained they told me that if I don't think there are other places to rent cars I perished very aggressively on their part and I really hope not use them again those cars for the bad service
Review by Torker4 months ago
The car was old and poorly maintained. The car broke down on the interstate 2 hours out of Las
Vegas. We are told we have to wait 2 hours for a tow truck and then ride 2 hours back in a tow truck to Vegas. We are very dissatisfied!
Review by FlappuCatu Retyunskaya4 months ago
Very deceptive tactic process at the counter. They twist words around so they can charge you insurance without consent. They say, "would you like to add insurance or stick with basic?" So most people using a credit card that provides car rental insurance would decline the insurance offered by the car rental company. So I said, no thanks, just the basic rental. At the end of the rental, they charged me the "basic insurance" and insisted that I agreed to it. DECEPTIVE!
Review by Parapluke Gjuraj4 months ago
Danforth and Victoria Park location.
They gave me a compact civic when I had rented a KIA intermediate with no apologies or decent customer service. The car was completely frozen, and had the hubcaps missing. I returned for the correct vehicle (which had no windshield washer fluid in it) and they tried to change my contact without telling me to a limited km, when I paid for unlimited, which they changed when I told them to, but I did not notice that they had snuck in the insurance that I told them I did not want until I was returning the car.
Just returned the car and checked to see that they charged me an extra $80.00 for no reason. Now trying to deal with customer service again.
Review by Sainu4 months ago
I paid $240.02 for a car hire (incl. collision damage waiver)(Houston Airport) for 2 days, the same service would have cost me $152.60 with a better company like Hertz.
The car interior was clean but had an extreme smell of tobacco, I had to drive with the windows down for the first 15 minutes of every drive. The car exterior was not washed, it was dirty and the front full of bugs. When I told the attendant that the car was dirty and smelly, he said "what do you want me to do about it" as if he didn't work there!!!
A BIG MISTAKE, next time I'll hire from one of the larger international companies!
Review by Terasmy Obunga4 months ago
I booked a car in July via Europcar for collection at JFK on 7th September at 8:00. Along with at least 4 customers in front of us, we were told that no cars would be available for at least an hour, the girl on the desk being unbelievably complacent and disinterested.
It says enough that this comnpany is the only one based upstairs at JFK whilst the others have their own, bigger offices on the ground floor. Not recommended in any way whatsoever.
We ended up cancelling and booking at Hertz instead as we had a 9 hour drive to Canada to get on with. Unsurprisingly, we have not yet had a refund 3 weeks later.