Trustpilot invited me to write a review on March 11, 2018. I didn't write one then, but while shuffling through my old e-mails I found the invitation, so I decided to write a review of the Adultsmart parcel I received on March 9, 2018, almost one year ago.
I don't have the receipt of what I ordered, but I believe I ordered two (2) stainless steel balls, and other stainless steel accessories. These were heavy, dense items, whose qualities were excellent. (I had previously ordered from a different vendor similar balls, whose claimed stainless steel turned out to be chrome plating over base metal. The vendor did refund my money, I'm glad to say. I didn't have this problem with Adultsmart's balls.)
To deliver these dense, heavy items, the good people at Adultsmart bubbled wrapped them well and placed them in a heavy cardboard box, which was over-wrapped with a plastic bag and secured with broad red tape, with "FRAGILE" boldly printed in black type. I suppose you can say the 3 KG parcel was more than adequately packed for me to receive undamaged, 8823 miles / 14199.24 km / 7666.98 nautical miles away, which is the distance from Auckland, NZ to Brooklyn, NY, USA. A rather long way to travel, yes?
It was sent from NZ through their Postal Service by EMS and delivered by "my" Postal Service, the USPS. I liked how discretely the parcel was plainly labeled. I also liked how Adultsmart employees described the contents as a "TOY." How innocent, though I believe Customs probably X-rayed the box, as it didn't appear opened, else it would've been resealed with an "Inspected by customs" label affixed.
How do I know all these details? Simple. I still have the box from March 9, 2018, when I received it. And I've played with the "TOY" since. (A review will be forthcoming.)
All in all, I was very satisfied with how my stuff was delivered. And I was also mostly satisfied with their customer service, especially when an employee helped clarify a payment problem.
In the grand scheme of things, one year is hardly a "rounding error." But after one year, the good service and quality items I received from Adultsmart still resonant well with me. I will (and have) buy from them again.
Thank you for reading my review. It was a pleasure to have written it.
Review by LLLetsGo8 months ago
I ordered the 'Spiked Metal BDSM Collar' from this website. Living in the UK i couldn't find one like it anywhere apart from Australia, as i loved it so much i ordered it. I had to chase up dispatch via live chat but my order was dispatched a few hours later. It arrived quite quickly to be fair which i was pleased about. When i opened the parcel, i was a little disappointed. while i love the collar, it isn't the same collar in the pictures. the spikes are longer in the picture and the spikes are even distance apart, as in where the hinges are but the collar i received the is a much bigger gap where the hinges are. Had i known this, i probably wouldn't have ordered if I'm honest, i fell in love with the picture so naturally i was disappointed. please update the picture on your site.
Review by Danyiel8 months ago
Adultsmart is a great company to deal with, pleasant helpfull staff and excellent products. Their products have always worked as they should and were of high quality construction. I have been dealing with them for several years and have never had a problem. As an example I purchased a warrior penis cage which I have been using now for over two years. The product fits my member snugly with no pain or discomfort. It has enhanced my erection strength and length of time maintained, increases pleasure for my partner whilst we engage in love making and is a delight to wear. I will continue to deal with adultsmart.
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Review by Zviko1 year ago
It says it all, 5 stars.
Review by Deadbeat1 year ago
Excellent store very reliable and safe
Review by Lingyao Traharne1 year ago
Review by RGWis1 year ago
Prompt delivery, correct item as ordered and hassle free online process. Thank you. Will shop with this company again, no problem
Review by Vithia1 year ago
Prompt polite service =)
Review by CustomerDMR1 year ago
Toys i bought are as described, excellent quality and delivery time is second to none
Review by Alhindi1 year ago
Recently, I purchased some items. I found quality, price and service was excellent. Delivery was packaged well, fast and completely discreet.
I would thoroughly recommend. 👍🏼
Review by Phillia Wylder1 year ago
The website was easy to navigate and the actual process involved in purchasing and arranging delivery of the goods was quick and painless.
The delivery time was quicker than quoted (I thought they were being optimistic with their quoted time) and was a very pleasant surprise, particularly as it was over the festive season.
Review by Binley ParkerCustomer1 year ago
Hugest variety of BDSM Steel products and service was great too, only wish courier company wasnt so lazy, products good quality and i was happy with the prices too. Will tell my friends and buy again.
Review by Cabrera Heddy1 year ago
Slow customer information service,
But result acceptable..
Review by JohnTheHandyman1 year ago
Products were as described and received promptly. Best dependable service on the net
Review by Taranum Enderslev1 year ago
Adultsmart were a a great help in the selection of this cage and after purchasing I had it within a week.
There was a problem with the tolerances on the locking shaft and upon contact they sent out a new one no questions asked.
I now wear this cage daily and is weighty enough for you to always know its there..
Review by Ideas Cuppello1 year ago
One item doesn’t work. Please have option to leave parcels at the door instead of postal pick up if not home. That causes a major inconvenience. Otherwise all ok
Review by TheMagicTurtle1 year ago
Good communication. Fast delivery. Thank you
Review by Mlungiseleli Meyendorff1 year ago
Products and service was all fine. Just had problems trying to collect from post office as it didn't have my name and courier scanned the wrong bar code.
Review by Arvindray1 year ago
Good fast service... With a variety of products
Review by DeOndrea Engqvist1 year ago
Fast Delivery, and great communication services
Review by Grassy Derrow1 year ago
I find Adultsmart very good, you get your products on time, i have no problem in recommending them, they are trust worthy and professional.
Review by Nöjd1 year ago
Disappointed with delivery - charged $12.50 for an item weighing less than 50g and no larger that 5cm x 2.5cm. Ordered 26/11/17 & arrived 04/12/17. Very expensive postage. Last order was only $9.50.
Review by Pietruch Lehoang1 year ago
Great service. Thanks again. Very helpful & the customer service is second to non. 😆
Review by Baochen1 year ago
Review by Gdkdbei1 year ago
Excellent company with a wide range of products, well priced and prompt despatch.