Thanks for the great service, the parts I ordered late August have already arrived in Australia this morning, now fitted to the bike for first ride of Spring down here.
I was unable to get these parts from Giant Australia, so was pleasantly surprised when I found your website.
Review by PyrPressure3 months ago
Took a while to dispatch the order due to delays from the supplier but Activesport kept me well informed. Excellent service.
Review by Sweatism3 months ago
I needed some spare parts for my Rockshox forks but couldn't see them listed on their website so I called them to see if they could advise what parts I needed. the guy I spoke to was very abrupt and didn't seem to want to help, he just told me that if the parts weren't listed on the site then they were unavailable, or my forks were too old. He told me to call Rockshox technical department and pretty much brushed me off. I should have known from that moment not to use this company.
However, after calling Rockshox technical (who were extremely helpful) I was supplied with the necessary parts numbers. I then went back on to the Active Sport website and found the parts I needed, even though I had previously been told they were unavailable.
I placed my order on 25/07 and other than a confirmation email of my order I had heard nothing until today 05/08.
I called the shop only to have the same guy as previous answer the phone, and received the same brash, unhelpful service as last time.
I was told to reply to the email I had received for my order confrimation, which I have now done and will have to await a reply.
I don't normally bother writing reviews for online stores, but having come across this site and seen the numerous poor reviews I felt compelled to write this review.
So my advice to anyone else is to simply not bother using Active Sport for anything as their customer service is abysmal.
As a previous reviewer wrote, I don't know how they are still in business with such a poor attitude towards their customers !!
I suspect I am going to receive an email back from them saying that either the parts are unavailable or that they have been lost in the post and it's my responsibilty to chase it up !
Review by Rybenka3 months ago
Having ordered a Thule car bike rack I was impressed with the quick delivery. However there was a problem with it. After speaking to a very friendly member of staff a replacement was soon sent out and problem solved. I was very impressed with the overall service and quality of product.
Review by Broomhilda3 months ago
Very good shop. Perfect customer support via email. Ordered parts were not on stock, but they did their best to deliver as soon as possible.
I can recommend this shop.
Review by Makboolbhai3 months ago
Ordered a giant rear axle for my bike, as it was listed for sale. next day got a email back asking me to confirm that i was sure this is the part that I wanted as they wouldn't accept return as it was a special order.
When ordering there is no mention of this item is a special order, so its pot luck if they actually have your item or not. when I complained about this stating that I knew what I ordered and I just wanted my part, and I was bitterly disappointed with their service, they could only say that they have now cancelled the order.
although they say they haven't taken the money, they have put a hold on it, which is the same in essence.
very poor customer service. I would not recommend this company for anything as they don't tell you if they actually have the part in question. very poor website information.
I will in future vote with my feet and use another company instead.
Review by Fratean3 months ago
Ordered a part nearly a month ago and nothing has arrived. Instead, they’ve sent me a form to sign to chase through Royal Mail. Never in my life have i had to go through a process like this. If things go well (this is the second time this has happened with the co for me) then fine, if things go wrong it’s a nightmare. In my opinion. Avoid
Review by Eryne Macome3 months ago
I ordered Fox Fork 40 Lower Leg Assembly 2019 orange.
I received the order for Portugal 15 days later in perfect condition, always good to buy on reliable sites.
Thank you very much
Review by Jamshidali4 months ago
I ordered 2 chainrings 6 days ago and they still haven't arrived, I've sent 3 emails and heard nothing back. Poor customer service.
Review by Yeoford4 months ago
Ordered a Fox Float Factory DPS EVOL 190x51mm. It said in-stock on the website. Clearly wasn't.
Got an email asking if I wanted to proceed because they had to order it straight from Fox in the US.
A few weeks later it arrived and I got the latest 2020 model fresh new from Fox.
Super super happy with the service. Excited to hit the trails and see what's it all about.
Great price and service. Only 4 stars though because it said in stock when it wasn't. IF I would had been in a hurry, I surely wouldn't like waiting a month. It was totally fine this time since bike was still rolling with or without it :)
Review by Lakeyia4 months ago
I placed a preorder with Activesport for a part that was out of stock with the supplier. They notified me when the part was due back in stock and they again when they had shipped my order out to me.
Review by Bems4 months ago
Best fox dealer in Europe. Lots of small parts impossible to find elsewhere. Really involved in the process, they kept me noticed at every step, and even if an article was unavailable at the time I ordered, errors happen, the pre-order worked perfectly.
Thx activesport :)
Review by Khrum5 months ago
Ordered a part which was out of stock. Got a quick email letting me know and asking me if I’d like to preorder or cancel. I chose to preorder. When the item was back in stock I received an email letting me know it had been dispatched.
It was unfortunate the stock levels weren’t working on their website correctly but it was dealt with very well by customer service.
Review by VladimirNadot Thakrar5 months ago
One item ordered was out of stock and had to be pre ordered with an expected date given.
Arrived faster than expected, with an email advising it had arrived and been sent straight out.
Good service with no issues.
Review by Supraja5 months ago
Ordered some Middleburn cranks. Cranks came and were perfect for my build. One of the little bolts that tightens the preload was slighlty bent and they sent out a bolt in the post straight way free of charge. Cant fault them. Good service and perfect for parts you dont find in normal shops eg Middleburn (nice).
Review by Khloie Matshini6 months ago
I found this company when searching for individual components to rebuild my Fox shock. When the items where in stock it was a quick delivery time, and well packaged. On one piece it was not in stock so I was offered a refund or pre-order. I took the pre-order and was kept informed of anticipated delivery dates, which have been spot on. I have been very impressed with their service.
Review by VeronicaVergina Segerer7 months ago
Got me a spare part super quick, very helpful on phone.
Review by Yamam7 months ago
Never recieved the item i ordered. No refund or any helpfull support from activesport. Never experienced such a disappointing "support".
Never coming back here and i don't reccomend this site if you want professional support.
Review by Oruc7 months ago
Placed an order for a new Giant Reign, got a prompt reply confirming the order and when it will be ready to collect.
Again regular emails to keep me up to date, I was going to have it delivered but decided to collect made up ready, they even offered a credit for petrol.
Had to postpone a few times my collection, nothing was a problem.
My experience was of a professional friendly service, I would not hesitate to use again.
On collection day the chap in the shop could not have been any more helpful running through everything on the bike as well as tips for care and recommended accessories, a credit.
Review by Avant7 months ago
Poor customer service. Sent a question about an item, and received two completely unhelpful responses with bad attitude. I don't know how these guys are in business. It's the internet age, clickclickclick I just bought my things elsewhere, and they just lost a customer for life.
Review by Stephens Ezumezu7 months ago
i was keen to buy a bike from them , called them for some advise and availability on a certain bike . The person i spoke to was not interested in answering any questions . all he kept saying was " do you want to place the order now " . I was potentially going to part with in excess of £800 so i thought a bit of courtesy and advise would have been the least to expect . The fella was rude and very unhelpful . i have now located the bike elsewhere for quite a bit cheaper ' although i will have to wait several weeks for it to be delivered the other company was more than happy to answer my questions and even gave me some extra discount .
Review by Sobhi8 months ago
I recently ordered a new bike from activesport I then received a email few hours later saying the bike I ordered wasn’t available anymore so they offered me a better bike for the same price which I was very grateful for. I took my new bike out on the trail for the 1st time and found the dropper seat kept dropping and wasn’t coming back up. So I gave activesport call and got put through to the Recptionist who was quite sarcastic and not very helpful he told me to email my problem to the mechanic with my number on the email so they could assist me. I then recived a email saying it could be the adjuster on the lever or the cable had to much slack the email wasn’t very discriptive and didn’t explain how to fix the problem seems like they didn’t have enough time to help me fix this issue or couldn’t be bothered.
Review by Klavdiia Josenius10 months ago
Cancelled my order no reasons given .... rubbish don't waste your time buy else where
Review by Chalets11 months ago
Fantastic customer service and brilliant prices highly reccomend
Review by Woodaldo Buffe1 year ago
Website showed Giant Talon 2018 model available, placed order, email revived to say sorry, website is not up to date, bike is actually of stock with a list of available alternatives, none of which were a model my son wanted. There was a message that Talon 29ers were not in stock on the email. Later on the same Saturday a separate search on the Talon 29er 2019 model on the internet showed it was available again at activesport. Again the site didn’t mention not in stock and allowed me to place the order - having placed my order I got a message that the bike isn’t actually available until March 2019... and did I want to preorder? Again nothing to indicate this on website but apparently I should have know that from an earlier email line that said “we have no talon 29ers in stock”. Well the website is confusing and allows you to order.
The pricing and range looks great but I would caution people to call before hand to check that the website is correct and the bike is available.