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Review by Jill D.6 years ago
Refusing to return security deposit or the necessary proof that I am responsible for the non-functioning item on the RV. Now Owner won't return calls.
I contacted AA RV In August to inquire about an RV rental and spoke with the owner Roger Brown. The size RV I was seeking was not available, but he stated that there was a slightly larger available, I understood from this conversation that I would be getting the larger RV at the cost of the smaller RV. I sent in my $ 1000.00 security deposit with the rental charges due up front 30 days prior to rental date. During the original phone calls to reserve the RV, Roger stated that when we arrived to pick up the RV that someone would spend approximately an hour with us to go over the features/how to operate. I was informed that we would receive an "800" phone number to call 24 hours a day if assistance was needed. Upon arrival to pick up the RV, Roger spent 15 minutes explaining the operation of the RV to us and when I asked for the 800 phone number, he told me to just call his cell phone. The RV was filthy inside, to the point that I had to clean and disinfect it prior to using it. First stop to get gas, we had no idea how big the tank on the RV was, so first call to Roger. Once we arrived at our location we discovered that the hydraulic stabilizing system on the 37 foot RV did not operate. Second call to Roger, he stated that it had been disconnected as there are only certain locations within Virginia (where we were taking the RV)that allowed the use of system (since then found out this is not true). Since we were unable to relocate, we had the RV on a slant from Wednesday (September 3, 2014 - Sunday, returned the RV on Monday September 8, 2014 even though we had rented it for seven days. The shower was used once and then there was no water, third call to Roger, nope he didn't fill with water. So, a rented RV ($ 1643.00) on a slant, no running water and filthy. No shower for four days and had to purchase drinking water. On the evening we went to leave the steps would not go up. By the time we stop trying to figure out what was wrong it was 3:00 a.m. and since I didn't have an 800 number to call for assistance and sure that Roger couldn't help from hours away, we took the cotter pin out of the steps and bungy corded them up so that we could travel back to Hagerstown. Upon arrival, Roger was unavailable to meet us so we dropped the RV off at the business location, cleaned it all out and left the key and cotter pin in the microwave as instructed. The RV was returned before 5:00 pm on Monday, September 8th, 2014 though our rental wasn't up until September 9th. By September 23, 2014 I had not heard from Roger regarding my security deposit. At 2:17 PM, I contacted Roger and left a message on his phone (Which states he will call you back within an hour) and asked about the status of the security deposit. No return call. On September 24th @ 1:03 p.m., left a message regarding the status of my security deposit. No return call. On September 25th at 1:46 p.m., Roger Brown returned my call and left his name and number, no mention of my security deposit. I returned his call same day @ 2:23 p.m., He stated that there was a piece of metal caught in the step linkage, which caused the step motor to "burn out" and damage all the wiring to the motor. Stated he had sent me an e-mail and I told him I had never received it. Finally on September 29th, 2014 he sent me four pictures. The step motor and wiring all look fine (some rust on motor)and the last picture is blurry and can't make out any details. Since then I have requested on three separate occasions, additional explanation and pictures with date and time stamp and have received no reply. I have sent him a total of 5 e-mails and have no idea what amount of the security deposit he plans on returning. Ironically, as I was typing this out Roger Brown contacted me and stated unless I called him back so that he could record the call he won't speak to me. I did not give him permission to record me. I asked for his lawyers info & he said he was his lawyer. Then he hung up on me
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