Witter Towbars Reviews

Item arrived very quickly.
A lot quicker than i were expecting.
Great value as well. I thought i was only buying a single key for my tow bar but it turns out it were a pack of 2. It even included a key hole cover to pop on the tow bar itself. Which i desperately needed.

Superb service. Will 100% buy from again

I originally telephoned your office and spoke to Steve, your technical man. He was so helpful and explained the part wanted and how to order it on line if I so wished.

I ordered the part (blue handle lock) in the morning, imagine my suprise when UPS delivered the part the next morning,

First class and VAT and postage was all included.

Thank you very much.

Arthur Upton

Although the wrong accessory was sent, the company sent the correct one swiftly, free of charge and without quibbling.

The replacement part was identical to the old one.

Delivered on Time

Excellent service from placing order to fast delivery. Item fitted perfect.
Thankyou.

Great products,quick and professional service.well done

Would have been four stars but was told that no bumper cut was required. I do wish proper information can be supplied. This meant when i removed the bumper fitted the towbar i could not put the bumper on as it was getting dark. I did think a cut would be neccessary and the question was asked atvtime of purchase. Car is in bits as not had time to return to the job car is off the road. Just as well i have the use of another car. So dissapointing.

There was a delay receiving the item, I think it got lost in transit.
Whitter said they would send it by Royal mail.
I received it two days later. Very happy with service.

Tow bar good value for money but I e-mailed them twice regarding a missing part, they couldn't be bothered to reply so if you need to contact them after paying they take their time, Slow customer service.
They have now delivered the missing part so I have updated the review

Items purchased arrived quickly. Where I needed advice with an order the sales rep was very helpful

Excellent and quick service

Friendly staff. And helpful advice, to a point. They advised me which towing necks would fit the Witter towbar which came already fitted to my (2nd hand) car, but they couldn't tell me whether a flanged towbar which was designed for my car would interfere withh my parking sensors (it doesn't, as it happens), and said that if I bought one and it interfered with the sensors, I wouldn't be eligible for a refund on that basis, so it was at my risk.

Edit (in response to Witter's reply):
It was back when I first contacted you (in Dec last year or Jan this year), and I think it was a member of your sales team.
I'm glad to hear that you would, in fact, accept return/exchange. But I'm even more glad that the item I chose is of excellent quality and fits/works perfectly, so there's no need for a return/exchange.

Many thanks.

I waited a week for my replacement key and then decided to call to find out what was going on to find out it was supposedly stuck in the system and not even been posted.

First class quick respons and delivery

Helpfully and very fast delivery of order

Towbar is brilliant, very strong like the way it's removable and electrics fold away. It was fitted by Consett Towbars and they did a really good job, also bought a Witter bike rack and this is good as well.

I would be pleased to write a review however the cycle carrier has still not arrives yet, I find it strange being asked to review of a service and product, when its not arrived !!!

The issue I have is the poor quality of the supplied Allen Key. It is absolutely rubbish. It bent on both sides & wore down on both end after only being used twice. This left me stranded with four bikes miles from home. The Allen key is required after the clamp is lowered onto the tow bar ball & secures the carrier to the tow bar. A longer & better quality steel is required. For Witter to save money on this essential piece of equipment is really poor & unacceptable. I was helped by a local resident who saw me struggling & had a proper Allen Key which secured the carrier in seconds.
The carrier itself is good. Practice loading your bikes & invest in the wheel extenders if your bikes are longer as mine are. Oh, an get yourself a decent long Allen Key.

Needed a new key. Clear easy website to use. Fast delivery.

Very happy all round to be honest great product at the right price and fast delivery. What more could you want really. Thankyou

Great service and fast delivery. Couldn't ask for more.

Good range of products and prompt delivery

I found them very helpful and what I ordered came the next day

Poor, as always, blame Covid for very poor responses, ordered a detachable towbar for a 2018 Autotrail Imala 615 from them, 2 months ago now, I do not believe they have ever actually manufactured or sold this product, continually fob me off (when you can actually speak to someone) with "maybe in 4 weeks but not guaranteed" Tried calling them again today and was greeted with an appalling recorded message/press button X or whatever automated system that sounded like it was having a nervous breakdown...hung on for ages listening to recorded electronic music only for it to cut off and hang up meaning I had to start the process all over again. Hopeless...not going to bother with them again and will not be recommending their products. This is not a criticism of their people on the end of the phone, they are always helpful and polite, however they can only work with what they are given by management, which in this case it seems is not a lot..as with a lot of companies, customer facing staff doing their best led by poor clueless management.