Universal Medical ID Reviews

Do not order from this organisation. Product not arrived, $205 down the drain!

Ordered a braclet, four weeks later still hasen't arrived and no communications no matter how many times I email or phone. My opinion this is just a scam site.

Purchased a necklace on a Saturday and the site said save 50 per cent on the 2nd or 3 one. So on Sunday I turned around and ordered a bracelet and the site said I will save 30 per cent plus free engraving. When the total came up no discount at all. Sent a email on Sunday no reply. Called the company on Monday and spoke to a woman from customer service very rude individual. Would not listen to one word I had to say. Then she tells me you have to order everything at the same time. There site did not say anything about it has to be ordered at the same time. Then she tells me they don't offer free engraving. Very dishonest company nothing but a con company. People save your money find a better company.

I have spent almost a year trying to contact you (have called both UK and USA websites and sent many emails) very disappointing. My bracket broke with in a week and i have been trying to get a refund or even some acknowledgement! Nothing! The band was meant to be leather and it seemed to be fake leather (definitely not worth how much they charge) it broke within a week and ever since then i have been trying to call them. When i finally got though to the UK store (apparently Australia and the uk are the same on there website) they told me to email them, which i did - many many times. Overall would not recommend at all! Cheap product for too much money and poor service, id go somewhere else

Please do not order from this company I spoke with the owner Jordan who basically said he doesn't care about his customers because there was an issue with the bracelet because one of the words was so scrambled up you couldn't even read it. I asked if he would send me a replacement and he said no so I can tell his company does not care about his customers so I'd say take your business somewhere else.

Oh how I wish I had read these reviews first.

These bracelets are poorly and cheaply made, they look like something from Claire's accessories, a cheap something from Claire's accessories, nothing at all like what you might expect for the prices charged. It is a CON. Like many others I have wasted a lot of money. It would make a whole lot more sense to buy something you like and get it engraved at the local jewellers.

Yes, I am a verified purchaser but using my junk email address - just in case Universal Medical try to say they have no record of me.

Please please don't waste your time getting things from this site. I paid £80 for a bracelet. Recieved it were it for one day and it broke. Had to send it back recorded delivery and have been waiting to hear from the company. Finally I rang them and was told my account was on hold as they were out of stock. They are supposed to be arranging a refund. I hope they do. I wished I had read these reviews first and I would have avoided them.

FRAUD DONT BUY
PLACED. AN ORDER AND PAID
AFTER THREE MONTHS STILL WAITING
POOR. GIRL AT THE END OF PHONE KEEPS SAYING SHE WILL TALK TO “HEAD OFFICE” BUT CANNOT GIVE DETAILS
HAVE LOTS MORE TO SAY BUT ENOUGH SAID

Order was supposed to arrive on Feb 14th. After many phone calls to England and finding out it was coming from the USA where no one could tell me where my parcel was located, I finally received it yesterday 1st March. The engraving is so faint it can only be read in very good light. I ordered a gold with expanding bracelet which fits perfectly, and a stainless steel one. I wasn’t able to put on this one without the help of a carer. Why aren’t they using a regular clasp instead of a complicated one.

my bracelet was $100. I wore it for a day and it gave me a horrible rash on my wrist. I am scarred now from the blisters. The bracelet is fake

I called customer service to get my money back and Korrine on the phone harrased me, called me names, yelled at me, and did not help. She refused to give my money back and said that there is a NO REFUND POLICY

The bracelet looks really cheap.

I wish I had read the reviews on here before I bought a bracelet from this company. AVOID AVOID AVOID Also Hayley from customer services couldn't even work out a telephone number starting +44. Jess the other doesn't know how to email customers. Apparently all the conversations are recorded I wish I had the recordings!!! Such a great get out clause having to speak to head office in the USA. ARGHHHHHHHHHH £100 wasted

Very poor customer services and the fact that the uk customer service line can’t help you with anything. I had to wait for the United States to respond to my complaint. Back and forth with emails and was told I can’t have a refund and it was their right as a company to refuse.
Waste of Money and time trying to sort the issue. Do not use this company.

I paid $170 for a bracelet and it tarnished the first week. I was told I would get a refund. I never did and they don't respond to my e-mails anymore.

Poor quality materials, priced for top quality. A bracelet that should be worn all the time turned out to be a bracelet that only stays looking good essentially if you don't wear it. I've never heard of a bracelet worn for medical reasons that needed to be taken off just to wash your hands. After 3 weeks looks like crap! Beware of cheap overpriced product.

Absolutely rubbish. Do not buy from this company. Spent £100 on a sterling silver bracelet that looked like a 50p piece of scrap after just one day.
Several emails followed and I asked for refund as per my statutory rights as obviously inferior faulty goods and not forthcoming.
Very unhelpful.
Waste of my £100

They have phone numbers that just loop through answer phones when contacted for an emergency in the uk, they never respond to emails, never give refunds despite promising to and acknowledging return of goods. In an emergency the last company you want to use is this one!

Ordered my item, paid £5 for a quick turn around time 3-5 days, paid £10 for 48hr delivery (2 business days) I know £10!! I needed it quick.
Anyhow they dispatched the item after 3 days, but they seem to think that still leaves them 4 business to get it to me?
I explained to them I paid £10 delivery so whenever it was dispatched I should receive it 2 business days later? They said no and would not return my extra postage,
this company dispatches your items quickly so they don’t have to send them 48 hr courier, so they rip off customers for £10 a pop with this scam, go elsewhere or take the free postage.. DO NOT PAY THE £10 EXTRA, ITS JUST DEAD MONEY.

Very disappointed with this one. Good choice online & arrived within a week. I went for a modern football style necklace but it's very thin metal and the front is rubber stuck onto metal. The engraving has no contrast so can't read it easily at all, impossible in bright light. The chain was hard to open and there's a bad design to the ring which is the same orientation as the disc, instead of being at a 45 degree angle which would allow the pendant to sit flat on my skin. Overall really disappointed. Luckily ordered another item from a rival company which was sturdy, better quality & with contrast colour engraving which is super easy to read. It sits flat so is super comfy. Sorry but I will be wearing that one & can't recommend the football pendant from this company.