PrinterPix Reviews

Customer support person Patricia was quick to help with my queries and was able to sort out my issue.

Patricia was extremely helpful and was able to get my order placed and also provided a discount on shipping.

WORST company to ever purchase from. Please read the true, negative reviews before purchasing.
I ordered puzzles and tried cancelling the other after paying an extrusion amount of money for shipping. I tried cancelling the order after reading the reviews of how customers never received orders, image quality on items were poor, and how it was a con company. As I placed my order at 8pm, there was no way of me getting in contact with the company following their 30 minute to 1 working day cancellation policy, as their business was closed for the day.
I tried contacting them immediately the. Next day, and didn't get through until 2 pm, where I spoke to Moses who said my order had already been made and despatched. When I asked for proof - they weren't able to provide me with proof, as they only offer UNTRACKED delivery, through Royal Mail. He said I would have to wait 7-10 days for my order, even though Royal Mail deliver within 2-3 working days. He then cut the call on me.
I then rang again, after 30 mins, I finally managed to get though to Vincenzo, who was of some help. He said to me he had to speak to his supervisor to see if the order could be cancelled due to my unhappiness, and then gave me a call back later saying I couldn't cancel the order and they wouldn't offer a refund. He said the company use Whisl as their shipping courier. I then got an email at 10 pm, just now, sending a FALSE tracking number, that isn't with Whisl or any other company.
Please - save your money, save your time, and don't purchase anything from this company. I wasted money whilst on the phone to them. Every time I tried contacting them through Instagram, email and their live chat, I received no response.
Let's see if I even receive my order in seven days - even though I've given them until Friday 30th June 2020, until I file a legal complaint.
Believe me when I say I will NEVER be ordering or recommending this company.

e

e

Absolutely ridiculous customer service!! I've been sent a free A5 hardcover photobook for 20 pages because I have used them such a long time ago. I spent a lot of time creating my photobook and trying to make it really nice - when I added it to my basket, it was NOT free, I only got 40% off. Sent a lot of emails more than a week ago, still no answer, I tried to chat online to someone after waiting 4 hours in the queue, when Viviana eventually started helping me -she gave me NO ANSWERS and just said she is helping other people as well!! And then she cut me off!!! I will never use you again!!! No wonder I stopped using you in the first place! False advertising and extortionate prices for delivery!

Patricia was a great help

very kindly and humble, fast e precise. Recommended to everybody.

I order a photo blanket on the 11 of January for a birthday present next month . I never received an email about my order 2 weeks after to say it was dispatched so I contacted them every time I did it was a different story with them it was on the last stage of been finished but the made a mistake and had to start all over again the kept saying the made some sort of mistake , every-time I contacted them the told me the would send a dispatch email out to me never received It either NEVER GOT A PHTOT BLANKET either did I get an EMAIl I wouldn’t trust this website for anything the don’t have a good customer services the never gave any money back either , they stop answering the phones and there emails and the live chats to deal with my problem to try and sort it out .
NOTHING but BAD LUCK with these please Avoid they website at all times and don’t buy vouchers from group-on as the know about this and the don’t help u either they don’t even shut this website down there scamming people out of money . NEEDS TO BE STOPED 🤬🤬😡😡

Very helpful (Gregory)

Patricia online rep was very knowledgeable and help me to verify that my submission of my order was done correctly. Thank you Patricia.

Gregory was very helpful and quickly & satisfactorily solved the issue, thanks!

the only reason I am not giving this 5 star is due to the very long wait time to get an online chat representative

Patricia was so helpful and understood my needs and assisted me much better than I expected. THANK YOU!!! She is a true advocate for your clients.

Awesome customer service! As busy as she was she stuck with ma and provided the answers I needed!

Jessica was patient and helpful

Ordered 2 weeks ago for a Mother’s Day present. Not one single update on the order since and no reply to 3 follow up emails asking for the status of the order. On top of this I am receiving no less than 3 marketing emails per day!

Shocking customer service. Do not use this company.

Jessica was super helpful and was able to take care of my problem efficiently and quickly.

excellent greeting. Thanks a lot

Kayla is very efficient

Michael was helpful and knowledgeable. Excellent service

thank you Kayla your help was invaluable today

I bought a month ago and nothing has arrived yet!! I wrote them a message and they never replied!! No money was ever spent worse, never again!!

Ordered a photo blanket. Quality awful, was embarrassed to give it as a gift. It was also three weeks late and my phone calls to customer services to chase it up cost me £7.80. Appalling quality, service and attitude.
Added:
Following the company's response below they emailed me, I emailed back and they haven't replied. Presumably realising that when quality AND service were so poor I was unlikely to change my rating!! If they'd handled the complaint decently I might have added a star....

Michael was very helpful. He explained well without getting annoyed at my questions. A very polite person. He is a credit to your company.

I think that a company thrives if customer service is on the side of the customers. Polite, professional, accommodating and understanding. All of these describe Patricia Show. She was determined to resolve my issues as I have had problems with my groupon codes and receiving incorrect information from previous customer reps. She was diligent and patience with me even when I was getting frustrated. Thank you Patricia for keeping this company together. May you get the recognition you deserve for being an awesome customer representative.