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Review by Katie Turner6 months ago
I've been ordering my dog food and other products from them for the last 5 years. I've never had a problem with my orders and the call centre staff are always extremely helpful if their website is down
Review by Liz H.1 year ago
If your order is complete and ok then its not a problem but that want the case the last time I ordered from them.
An item was missing so they promised a replacement will be posted, then I opened the sack of dog food only to notice some of it was mouldy and it was out of date, granted it was only a month out of date but the mould, that's what makes it worse.
Despite many promises by customer services, including that of getting a replacement as a matter of urgency, I've heard nothing else.
I did explain I needed the dog food as I was almost out but I don't think they really care, I'll stick to another retailer from now on.
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Review by Regina P.3 years ago
They are doing everything to avoid paying you. Dishonest business. My vet sent them the documents they asked 4 times. I know that because they've also sent a copy to me. When they finally acknowledged receipt, they had closed my claim because they "can't keep it open forever". They then requested a letter from my vet which they received the same day. 10 days later and my claim is still closed. When I called, I was told that yes they've received it but "it has just been sitting there for some reason, maybe the claims assessor is away". Avoid!
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Review by paul e.10 years ago
Very Useful, a wide range of products for your pet. Prices are usually competative. Definately worth checking out!!