Pet Planet Reviews

I've been ordering my dog food and other products from them for the last 5 years. I've never had a problem with my orders and the call centre staff are always extremely helpful if their website is down

If your order is complete and ok then its not a problem but that want the case the last time I ordered from them.
An item was missing so they promised a replacement will be posted, then I opened the sack of dog food only to notice some of it was mouldy and it was out of date, granted it was only a month out of date but the mould, that's what makes it worse.
Despite many promises by customer services, including that of getting a replacement as a matter of urgency, I've heard nothing else.
I did explain I needed the dog food as I was almost out but I don't think they really care, I'll stick to another retailer from now on.

They are doing everything to avoid paying you. Dishonest business. My vet sent them the documents they asked 4 times. I know that because they've also sent a copy to me. When they finally acknowledged receipt, they had closed my claim because they "can't keep it open forever". They then requested a letter from my vet which they received the same day. 10 days later and my claim is still closed. When I called, I was told that yes they've received it but "it has just been sitting there for some reason, maybe the claims assessor is away". Avoid!

Very Useful, a wide range of products for your pet. Prices are usually competative. Definately worth checking out!!