Personal Creations Reviews

Placed an order for a Father’s day gift its been over 2 weeks still no shipping confirmation and they don’t answer their customer service chat nor the phone! I don’t recommend this business i will try to fight the charge and will never oder again!

I always check reviews before I deal with a company....yep, you guessed it, I saw a very professional website that gave me a false sense of security and BANG, I placed my order. The half that arrived, the beverage tub, is FANTASTIC. The stand, which was twice the price of the tub, wasn't with it. It came in a HUGE box, and the delivery driver even commented that something may be broken because something was banging around inside of this huge box. Nope, there was the tub with no stand. I have repeatedly called and stayed on hold for over an hour on 3 occasions, emailed a half a dozen times, and tried live chat. These people DO NOT RESPOND PERIOD!!! I own several businesses, and if I charged money and didn't deliver products to my customers, I would be thrown in jail for FRAUD! PLEASE PLEASE PLEASE SAVE YOUR MONEY AND FIND A REPUTABLE COMPANY THAT OFFERS A SIMILAR SERVICE!

I ordered a toddler stool with my grand daughter's name on it for her birthday. I won't complain that it wasn't here in time for her birthday party, given current events. We bought her something else to open that day. The stool arrived, it is nice and it appears to be well made. But, the decals spelling her name are not even close to centered. I have written two emails. Today, I waited an hour for a "live chat" with a representative who never appeared. I have gotten no where trying to contact their customer service. If you order from this company, do so at your own risk. It seems to be hit or miss.

Still waiting for an order more than a month old Nobody answers the phone. Fortunately I haven’t gotten my credit card bill yet. Needless to say I will be canceling your charge. I would love to cancel the order as well but unfortunately no one ever responds. Probably not a problem since I doubt I’ll ever get it anyway.

I ordered a customized picture frame for my dad for fathers days and it’s absolutely beautiful. I chose priority shipping and it came in 2 days . I was a little nervous because of all of the negative reviews and the COVID pandemic but it turned out to be a good experience.

Received the incorrect order. They sent me someone else's order. This was 11 days ago, I still do not have my order. They refuse to help me in anyway except remaking the order. No expedited production or shipping of the order. I understand mistakes happen, it is how you fix them; that can make or break your company.

Such a big mistake that I ordered my nephew's gift from personal creation. They're are not responding after I requested. they are very unprofessional I would never referral this website

This place is very unprofessional and they lose your package even if you pay extra shipping to make sure it gets to you on time and secure they still end up losing your package!

I ordered a Graduation Door Banner from personal Creations on May 8, 2020 for my daughter's graduation from Jefferson nursing school in Pa. I was having a celebration for her on June 13, 2020, I thought plenty of time to receive the banner. Well I thought wrong. This incompetent company didn't deliver the banner, which was to be the highlight of her gift, until, the following Wednesday, June 17, 2020 well after the celebration. It took well over a month delay delivery. Unacceptable.

I certainly wish that I had looked here before ordering a baby gift for my Great Granddaughter. She will be six before this gift arrives!!
TRACKING SHOWS AN ! IN A TRIANGLE FOR TWO DAYS NOW. CLAIM SHOULD HAVE BEEN DELIVERED JUNE 12. IT IS NOWHERE???

DON'T GET PULLED IN TO THIS COMPANY. SHOW CUTE THINGS, BUT NEVER COMPLETE YOUR ORDER!!!
PERHAPS A SCAM....PAID BUT NEVER DELIVERED.

Wish I had checked this website before ordering from this company. Received my order 49 days after placing it. To make matters worse they have charged my card twice since the purchase. I have called for a refund and they apologized and said it will be in my account in 24 hours. Still waiting. Crooks

I would not recommend this company to do anything for you. My first order took over 2 months to get. I understand about things being shut down toe to COVID-19, but they never sent out and email to let me know that they were not doing orders at the time. Then my order was lost in the mail and I could not locate it because the tracking number they provided only worked while it was in UPS hands. They do two different Deliveries for one order. When ai called them to let them know I never got my product they stated they would redo the order and sent it out Immediately, but they could not do it in the same order. I did agree to do it in a different order but when I got the idea after 3 months of waiting it was very poor quality. I called them up again to let them know I was not happy with my product, so they stated they will redo the order again. I told them that I need the order no later than the 5th Of June and I was told they would rush order it for me. When I checked back a week later to see what was taking so long on my order they stated I would not get it till the 16th of June. I told them to refund my money. I had to wait 5 days to get back my money. After all that their system changed me again for my order.

What a terrible company! Today, on June 10, 2020 I received a refund for a purchase I made on March 10th. A purchase that I immediately cancelled within 1 hour. Nothing was shipped, no returns, no unusual details.
Only an immoral, thieving, rip-off company would take THREE MONTHS to complete a refund on a transaction immediately cancelled.
DO NOT DEAL WITH THIS COMPANY, NO MATTER WHAT!

I wish I could give zero stars. Worst company!! They over charged my card 4 times!! 4 times! I tried calling no answer, emailing etc. I will never ever order from them again.
Fix your crap. Stop over charging people.

Ordered my item 5/2. Still nothing. Says it was supposed to arrive 6/3 which was days ago. Customer service has been incompetent and has been lying to me. I've asked for a refund, still no refund. They've been wasting my time and have taken my money. If you can't fulfill orders, stop taking them.

Crap website, crap customer service, crap order tracking. Delivery date changes every couple of days. Has been a month and 5 days since I placed my order.

Horrible products, many delays and no one ever answers the live chat and the hold time for a call is unreal. I am very upset it took almost 2 months and one of my items was not even gift-able it was that bad. Read reviews as there are many reviews like this having the same issues.

I ordered a Mother’s Day flag for my mom. Ordered on 4/26. It is now 5/30 and still no shipment. Nobody had bothered to contact me about why is hasn’t shown up late. Beyond frustrating.

I will never order from them again, ordered a graduation banner on April 26th, the graduation was May 28th still has not recieved banner.
I should have been contacted after I placed my
order that there will be a delay and I have the choice to continue with order or cancel before they took my money, so now whenever it arrives, I cannot
return due to it being personalized banner.


Took advantage of.

I placed an order on 4/28, I was told my item would be delived by 5/22, still nothing. No one answers to calls/emails. Please do not order from them.

Placed a order... The company took their money put it back then took it off again !? Two emails sent to customer service with no response... they don't hesitate to send me adds in my email but can't seem to answer my simple question. Very poor customer service. I'm giving them two more days to respond.. if i get no response then I'll be cancelling my order and disputing my credit card charge !! I highly NOT RECOMMEND this company !! This is my experience.. kuddos to those who had success ordering from this company !!

Ordered a Graduation banner on April 4th, company stated it would arrive April 28th. Still NOT here May 23rd. My sons graduation was on May 21st. WHAT WILL I DO WITH THEM NOW. Will never order again, will never reccomend!! Why advertise if you can't do the job!!! Horrible, horrible horrible! Wish I had read all the reviews! This place Sucks!!!

I ordered 4 gifts from them for my parents birthdays last month and they were suppose to be here before my mothers birthday on the 9th and they still haven't gotten here almost a week later.

I purchased an Easter basket for my grand daughter on March 24th specifically because delivery was guaranteed before Easter (4/12). I get an email on 4/1 that due to Covid-19 the order was going to be delayed and thanks for the understanding. I get it, Covid-19, but at the same time, I bough thist for a 8 year old who doesn't understand why the Easter bunny may not stop by her house. No option to cancel the order just grin an bear it I guess. Finally got the great news your order has shipped on 5/5 and it was delivered on 5/1, an entire month late. The rub is I was able to order a basket from a different company and it arrived the day before Easter. Will never use them again.

Just talked to Shanice about an order for our new granddaughter bench with puzzle she was so nice and told me it should be there May 1. Read customer reviews I was impressed with her and would give her 5 stars. Thank you again Shanice.