MusicMagpie Reviews

Sent a phone in that was in complete working order without a scratch on it, one I had been using myself up until a brought a new one. Once Music magpie received the phone they dropped the offer price down from £60 to £18. I've declined the ‘offer' as I'd rather give the phone to a charity but am genuinely concerned if I'll even receive the same phone back.
Feels like a scam.

This is my second attempt at purchasing a phone through music magpie, i thought not a chance it could be terrible twice, the first time must have been a freak accident. How wrong i was. I ordered this phone on the 9th April, and due to the awful non delivery last time, i decided to pay for express next day delivery. Today being the 17th April, and still no phone. I contacted music magpie and demanded a full refund to take my business elsewhere, and they said they had issues sending it out but would refund my delivery, and get it to me within 3 days. Well 3 days is here and still no phone, and no refund at all. Despite several emails requesting a refund (all ignored with not even a courtesy reply).
Customer service does not exist. How can a company ignore several customer emails? If i could give less than 1 star, i would. My daughter is back to school on Monday and now has no phone, after not receiving this one, and them refusing to refund my money to purchase one elsewhere.
Magpie by name, magpie by nature!

Bought an xbox console from this company on ebay. On the day delivery was due messaged them to ask if the item had been sent and a few hours later they replied to tell me the order had been cancelled. Several messages and different stories later it became clear how they operate. List an item, sell it to as many people as possible, collect all the payments and keep the money in their bank for as long as they can. They don't issue refunds, you have to open a case with paypal and they don't respond to that either just wait until it runs it's course and paypal issue the refund.
I believe this is fraud and I am looking into legal action against these scammers.

Will never use this company again sent my phone to them they received it and took 9 days and 3 emails to pay me.

Send my iPhone 7 to them and they quoted £85 but then got a email saying the screen is cracked and offered me £25.50,, there was nothing wrong with the phone as I took pictures of the phone before I sent it,, I asked music magpie to send me pictures of the supposed crack they did and it doesn't match nothing on the pictures they sent me. So will be finding out wat I can do about them,, I should of never of sent it to them as wat they done b4 I though it was just me,, I'm a idiot in trusting them

Sent them games, dvds and books. Checked the quality and working of all the games and dvd's before sending it. Most of the games got rejected as not working and a brand new box set was rejected as cosmeticly damaged. Tried to get more information out of them but they will not give any and won't send anything back as they now 'recycle' it. Please avoid at all cost

I went to sell my iPad on music magpie and they offered £302.50 for it in good condition. I sent my iPad to them and it was in excellent condition, and they said that the torch light didn't work and there was water marks on it. They then changed the price to £55 which is an absolute joke so I got the iPad back and refused it. I got it back gone and checked it straight away, there was no watermarks and the torch worked fine. Shows that they are total liars!

Promised payment, now there's ‘a delay'. Item received by them 05/01/20 according to Royal Mail tracking. Music Magpie then ‘lost it'. Payment promised one week ago and since then there have been various excuses and no payment made. Last promised payment date was Thursday 28/01/20, no payment received and when chased was advised yesterday (29/01) there was ‘a delay'.

This is not how a reputable company behaves. Think carefully before you use them. I certainly will never use them again and won't recommend them to anyone.

Customer Service is almost non-existent, you will vibe constantly chasing them for information, so save yourself the grief.

I have to keep fighting to get what I owed, you don't have to by avoiding MusicMagpie at all costs.

Awful.

I first used music magpie roughly six months ago and was initially delighted.

However; the phone I purchased from them and then only used for a few weeks as I was between jobs so gave in my old company phone then got another when trading back it they reported was damaged and dramatically reduced the quote for, when eventually hearing from them - very difficult as my emails where all ignored save for automated ones and they won't speak on the phone. I eventually got my phone back after nealry a month of chasing and sold the next day to a high street shop who rated it A1 on their condition scale - it was a nightmare getting hold of anyone at Music Magpie. Perhaps the opinion on the condition of the phone more than one person could form an opinion on, however they reduced the value to £39 so discounting by over £100 from their original quote - there's no reason for being so hard to reach.

Secondly and more critically I purchased a laptop from them, have only used at my desk and after roughly six months it's stopped functioning totally. It's never had a impact or water spill after roughly a one month wait they return it, no report as to why they're refusing the refund. After again a huge amount of chasing they send an email saying it's been exposed to moisture or dampness, I have a brand new apartment with constant air filtration and conditioning and the laptop never left my desk. If water/moisture damage occurred in the many palaces internally allegedly they say (and sent photos of) it has it must be from before they sold it to me. Again it's impossible to reach or speak to someone, I'm now intending on pursuing this through the small claims courts. Without prejudice. When asking for details of any Ombudsman schemes or to escalate a issue on their online ‘chats' the only way music magpie communicates they simply ignore and never respond.

Music Magpie may argue about the condition of items, I think in my case they're on thin ice but they have terrible customer support and their warranties seem to not be worth the data cost of an email. The savings I made by using Music Magpie are hugely out weighed by the time and stress they've caused me.

In December I sent an Ipad Pro 12.9 inch third generation 256 GB to Music Magpie. It was in really good condition and functioned perfectly. I sent it with the original box and wiring. I was offered £510 for the Ipad. However, I received a message with a revised offer of £107 because the item was not as described! Curious because the week before CEX had assessed the same Ipad as working perfectly and in very good condition. I asked for the Ipad to be returned. It arrived covered in finger marks, I had to clean it. I thought extra cleaning precautions were necessary in a pandemic Terrible service and I think the ‘assessment' was a scam so a very low price could be paid. Avoid at all costs!

Ordered an iPad for my Mum. They sent one without a charger, obviously assuming she had one. She didn't and could not use it. I sent an email to customer support and it took them a week to respond. They then sent another cable, NOT a charger, despite making it perfectly clear the charger was missing from the original box and there was even an empty space where it should have been. Another week later and they still have not responded and it's nearly two weeks my Mum has been without access to Facetime her grandchildren. Disgraceful. Utterly shocking.

I submitted to identical moves which had an offer of £40 each. Both in perfect working order. 1 x £40 was paid straight into my bank account, 1 x offer of £4 for the other device stating it was faulty. Absolutely disgusted as both mobiles were bubble wrapped in original boxes. Still awaiting the return of second device. Beware of their little scam

This company offers desperate people "quick cash". They offer to pay the "day it arrives". My laptop arrives with them on the Monday. They waited until the Friday to offer me 1/6th of their estimated evaluation. Claiming it was "faulty". This was a lie. They're hoping desperate people will accept it. The company is trash.

Sent an absolute perfect working Apple Watch in & I know it was working as I was using it to the day I had a new watch arrive, reset the watch as it says to do & I even charged it up, all working perfect, email today to say it wasn't working hardware are software issue & would offer £7 instead of £83 asked for the watch to be returned back & also someone to prove to me it's not working, absolute con these people are.

Valued my macbook at £410. Once they received, claimed (falsely) the battery didn't charge and reduced the quote to £38!

I sold my iPad Pro in perfect condition for £300. They emailed me saying it is not genuine so they will be recycling it and not paying me... I literally bought it from the Apple store. They are refusing to send it back to me, what an absolute joke. How is this allowed, they have just robbed me of £300. If I'd have known I would of sold it on eBay, disgusting

I bought a last week for my daughters 11th birthday and is supposed to be locked to EE, unfortunately when she tried to put her SIM card in it was rejected as the phone is locked to another network. I just want a replacement sent to my daughters house and you can pick up the other phone at the same time. It's been days now and your phone line doesn't work and reply's on emails seem to be incredibly slow. Maybe some kind of discount or compensation is in order too. The main thing is my daughter gets her birthday present I paid for In good faith! Complaint-Reference-MC2607449 R

I went through the gag of listing 93 films, 52 blue ray and 41 dvd, they offered me a staggering £12 for the lot, i was gobsmacked as market value when new was close to £900, clearly I won't get anywhere near that but 12 quid is taking the jimmy riddle! Cash converters give u 50p (ish) per disc so that's where I'm off too, bun you music magpie!

Sent items worth £16 only to receive £11 with no reasons sent to me as to why the amount had been changed! When trying to contact them on their web page it constantly jumped to another page before i could begin to put my details and questions in! Will definitely not use again

Decided to sell my Ipad, in great working order and had been in a cover since purchased. After they received it they said it was worthless and they would recycle it. Initially said they would pay £138.00. I will never use them again. AVOID.

Had a pristine iPhone6 gathering dust. Decided to trade it in. Today I got a revised offer of just £12!
"Casing - heavy damage. Our team found serious damage to the casing of your device." This is rubbish! Have asked for phone to be returned.

Sent my wife's Samsung S9 to these jokers as I was offered £140. Surprise surprise, just like many of the other decent folk on here we were offered a reduced cost of £30 as they said the phone has LCD and pixel issues.
The phone is in mint condition - we obviously declined the offer and just hope we get the correct phone back from them. Shocking that Trustpilot rate them highly - pity I found this website too late.

Horrible!
Have bought various times over the years (lured back only due to price or if they are the only ones selling a book at a reasonable price) but what was once fine standard wise has gone downhill in every way...
Items nearly always arrived damaged & NOT as described & to make matters WORSE, 'customer service staff' are dismissive & will at BEST offer only a fixed 5 pound refund or push to send the item back (even if postage puts you out double or more to do).
Points/facts raised will NOT be considered or addressed.
Horrendous all in all & can't say i'll ever use them again.

Horrible!
Have bought various times over the years (lured back only due to price or if they are the only ones selling a book at a reasonable price) but what was once fine standard wise has gone downhill in every way...
Items nearly always arrived damaged & NOT as described & to make matters WORSE, 'customer service staff' are dismissive & will at BEST offer only a fixed 5 pound refund or push to send the item back (even if postage puts you out double or more to do).
Points/facts raised will NOT be considered or addressed.
Horrendous all in all & can't say i'll ever use them again.

I bought what was advertised as an iPhone 7 256GB unlocked on musicMagpie and on inserting the sim card (o2) and several others from the household, the phone was clearly locked.

No fuss, I thought. I raised with musicMagpie and I got a return postage slip for royal mail. Posted that day.

When they acknowledged receipt (48 hours later than the 48 hour delivery date) they informed me that there were no suitable phones in so would issue me a refund. Fair enough.

So I ordered an iPhone 7 from another supplier as I needed the phone. 4 days go past and I get an email advising that they have dispatched a replacement iPhone 7. Eh? I contacted them and advised that I had already got an alternative, so to cancel their shipping and issue the already promised refund which had still not been received. "No they said, we'll issue your refund when we receive the item back after you've returned it" Eh?! So, due to their 2nd $#*! up I would have to drive to the post office, then wait at least 96 hours further for my refund. Getting a bit peeved.
I refused the item still have no refund nor apology.

There is no customer service number, I strongly suspect the individuals I have been coordinating with are not in the UK and don't have any authority to sort the issues out (nor care to do so).

I don't think they run checks on the mobiles they send out, which is probably required for higher value electronics. I've used them for cd's and thats fine.