Mountfield Reviews

Have just bought a new Mountfield lawnmower and asked the man who serviced my old one if he wanted it for parts (which was an empress 16".) I got the instructions out to give to him with it to discover we had bought it on 3/7/1990, nearly 30 years ago. For the past 6-7 years I have had it serviced but hadn't had a problem with it before then and only got it serviced as it was chugging a bit.
If this one lasts that long it will outlast me.
Used the new one last Saturday and I have problems with my shoulder so my son usually cuts the grass but this one was so easy to start will now be able to do it myself and won't have to wait for him to call and do it

This is a follow up of a previous review I made nearly two years ago. My 827H mower was delivered new with a charging fault which made the mower almost unusable. After a protracted conversation with Mountfield and the local agent they eventually fitted a new engine. Since then the mower has operated perfectly, starts first crank, no problems at all. Would I recommend, yes, have I recommended, yes one went on to purchase a Mountfield mower.
Two years ago I was a very unhappy customer, good customer service won the day.

What an outstanding company!

I have had my experience of poor customer service and this company has gone above and beyond for me. I noticed that Screwfix had a sale on their ride on lawnmowers, however, I hadn't factored in the way the lawnmower would arrive for the saving in cost.

Looking at previous reviews it seems people need to do a little more research before making a purchase. Of course, if you are seeing a product for £200 less than everywhere else, the service is likely to be different. Myself included, next time I would ensure it was purchased directly to have it pre-assembled and checked.

I didn't even know how to use the damn thing

I spoke with Josh who was an excellent member of staff and couldn't have done more to help. I must have been on the phone for over an hour.

Thank you Mountfield

Bought my lawnmower from Screwfix, the machine in fairness was outside of the warranty and I wasn't expecting any help from Mountfield. To my surprised I managed to speak with Josh and he has arranged to send me a battery due to the failure of mine. He was polite and helpful on the phone and I couldn't have asked for more. Really happy with the mower and service

I bought my Mountfield first mower around 20 years ago, a brilliant machine which gave excellent service.

My new machine the SP555V has been fantastic, the odd consumable has needed to be replaced over the past 3 years but nothing out of the ordinary. 1 blade boss and 1 belt, not bad going for a machine doing 3 cuts a week.

I have had excellent service from the contact centre at Mountfield on several occasions, going above and beyond to locate parts and places I can purchase them for me. Overall a really great experience.