Lifecake Reviews

have I lost all my pictures on lifecake???
I really hope I haven't, I had my children from born

Loved Lifecake and had no trouble switching between my four grandchildren. However my parents never could figure out how to use it. Now I'm trying to sign on to BackThen but it keeps saying my email account is a migrating account. So I loaded the app on my iPhone (and tried on my MacBook Pro), but it makes me open Lifecake first and then I can't figure out where to go from there. I just want to view my grandchildren's photos! Those of us that didn't post anything should not have to migrate anything. Same company or not, why can't you allow permitted people to simply log into BackThen to view photos?

As far as I understand, the change-over took place because they were dropped by their parent company, Canon. As such, I don't find it unreasonable that the subscription cost should rise, when they undoubtedly are working with fewer resources available.

All in all, it was a fantastic and intuitive app. Once we get past the migration hurdles, my family will continue to enjoy it as BackThen.

Lifecake was a great source to go to see and Enjoy watching my grandson grow up but since the COVID-19 pandemic life cake decided to switch over which can cause confusion for some grandmothers and grandfathers that I aren’t Technical savvy just not a good time to be switching over.

Such a shame this change over is happening. I used to love this app and it was great for my family across the world to view privately our children's progress and updates. Now, with very little notice, it's all closing and the only option we have is to double our subscription or lose everything. Yes, I do have all my original photos backed up elsewhere, but I used Lifecake to organise them and the stories on there are like a diary. This is outrageous and it is effectively emotional blackmail as I'm sure their client base are mostly parents. I've been a loyal customer for over 5 years. I'm gutted.

They have now renamed the platform to a replica platform albeit with a different name with the obvious ability to export your memories across which charges you for the storage. They do offer a free storage space of 100GB however cleverly they have removed the delete option on Lifecake so you can’t reduce your storage space. Absolutely scandalous pulling on parents heart strings.

Shocking. They have now changed the name to Back Then and increased cost by 100%.

I have always LOVED this app (so am being fair by not doing a 1* review), however I completely agree with the below review. I have tried to follow the instructions to request a refund but there is no option to do so. I’ve now just had an email to say subscriptions will be cancelled on the 30th of June and a pro data refund issued. I moved to the new app on the 1st of May yet you’re not going to cancel it for 2 months so I’ll lose 2 months of the refund 🧐. I honestly can’t believe the timing of you doing this and it just screams money making scheme at a time when people are apart from their families and won’t see them anytime soon. The fact you gave less than a day’s notice yet your statement on Lifecake states that ‘it will be unaffected until the 30th of June’. Couldn’t be less true could it as you now can’t upload any photos, or even view your contact list once you’ve downloaded the new app. I’m now unable to add people to the new app without contacting them all individually first. I really think this could have waited as you’ve taken away people’s lifelines at a time they need them most. At the very least you should be rewarding loyal customers who have been with you for years.

I am done with this company, Changing the app with no notice.
I pay for VIP, £26.99 (paid March 20) a year, and now I need to pay £48, and for what, the app is IDENTICAL. They cancelled our agreement one month later through a ‘name change’.
Their FAQ’s state to raise a claim to Apple to get the original fee back, and guess what, I don’t qualify.
Finally, despite a near 50% price hike through a global crisis, they change the app during lockdown. What is wrong with you, the main customer base for this app is relatives who are less likely to be tech savvy - and you make them change the app when no grandkids can help them

You are a disgrace.

Great until the last update in April. Since then I can not upload photos directly from my favorite image gallery app. Before it was perfect, simply select photos and share to Lifecake. Why have you removed this way of uploading photos?? Please put is back.

I’ve been able to view my grandchildren’s photos that their parents have uploaded onto Lifecake for 3 years now and it’s also given me chance to upload photos of them that l have taken until now......l tried uploading one of my grandchildren’s photos and it says ‘Uh-oh (childs name) has run out of space. I tried uploading the older child’s photo and that was ok

Original 1-star comment: You can't change an email address. My email was discovered on the dark web and so I asked my daughter to change my email address so I could delete the email account that was exposed so I could protect my family. Guess what? YOU CAN'T! You must open a new account so now all my likes and comments over the years are no longer available to me. MAJOR DEAL BREAKER IMO! FIND SOMETHING ELSE!

UPDATE: 3 stars for lifecake as an app because the account holder can't make an email change to their invited members. However, I would give the lifecake support member that helped me 5 stars because it appears they resolved the issue and I am very thankful for that.

I have been using Lifecake for nearly 5 years now. It’s a great way to share pictures with my family and I love the fact I can keep them on the app and they are safe! We are getting close to our storage limit and won’t hesitate to pay the yearly fee when we do!

I get a ton of value out of the subscription - my family abroad just love it - and I've enjoyed the printed products.

Life-changing for parents with grandparents and family abroad!

love the app but will not pay for "upgrade storage" back to the free google photos for sharing.

It works for some people in my family but not for others. Customer service is non existent. They are absolutely terrible. We love the app when it works but that's if it works. Unfortunately that's not often

Some of the negative comments here are just a result of people not knowing how the app works. My experience of this app is nothing but positive. I have had three years of sharing with our family precious photos and videos of our first son and, just recently, the addition of our second. All for free. We are soon to reach the storage limit and I won't hesitate to pay the upgrade fee. A small price for such a great platform and memories that will last forever.

I have four grandkids. I can switch to see each family or mix them together and see all their pictures. Grandma's dream come true!

I have just tried to log on, I’m not being recognised and all my photos which I deleted off my phone of my 3 children and stored on this app have GONE absolutely devastated!

My family have been using Lifecake for some time and seeing regular photos is brilliant but please put a Translate option on the comments!!
You have now made it really hard for me to understand what is happening as some of my family live in Sweden therefore the comments Swedish and l have no idea what my Grandchildren are doing as l can no longer copy and paste their comments into Google Translate... please sort this out ...

Great, simple to use and seamless app, but limited storage and very expensive to switch from free to paid account (£60 per year!).

Seamless experience

Ordered a photo album of lifecake photos for a Christmas present for family. Ordered on 24th November. Prints are sent untracked from the US. A month later no sign of album, got told to check with post office and neighbours. Had to go out and buy another Christmas present. Offered a refund but it’s no compensation for the absolute faff it caused and time I spent putting the album together. Don’t bother ordering from them until they send prints recorded postage or from UK at the very least

We have used Lifecake for over two years with no problem, it's great to keep all family and friends up to date with what's happening in our world. Just upgraded to VIP so we can keep sharing, love it.

I have made numerous requests to unsubscribe from email notifications and my inbox continues to be flooded. Extremely aggravating.