Inner Wolf Reviews

UPDATE 17/09/20: I have now mysteriously received an e-mail saying my order has now been shipped. I will revise my review once my order arrives.

Placed an order at the beginning of August and my money was taken for it, but it is now a month on and I have had no response to my attempts to get an update and no sign of me receiving these products. I have, however, received an email asking me to review my order! Wishing I had read all the reviews sooner - AVOID!

I wish I had read these reviews before using this company. Ordered online on 26 Jul 20. Goods never received (now 3 Sep 20). As others have stated, they do not respond to emails or contact form. Do not use this company. Hoping I can get monies recovered via bank.

Have received confirmation of order that has been sent promptly. Will use this company again. Thankyou and best wishes

Great store if you visit in person, knowledgable and friendly. I started purchasing my dog food from them after taking their advice however when i try to call, email or message I rarely recieve a response and have to constantly chase them. Too far for me to travel in the off chance they have my dog food in stock. This cannot be put down to Covid issues as this also happened well before lockdown began. Couldnt wait any longer for a response so have bought my dog food direct from supplier (cheaper and postage was excellent value via dpd) so I won't be buying from them again. I can only assume footfall business must be fantastic as they seem to have little interest in communicating by other means. From other reviews it is not an isolated problem

Spent my £75 22ndMay. Now the 30th June and nothing! Have tried to call- nobody picks up. Have emailed- nobody responds. No way apparently of even getting a refund.

I think I must assume that this company has gone bust. ***PLACE AN ORDER WITH THEM AT YOUR OWN RISK***

Bust or not a little communication would have been nice.

Will need to claw money back via credit card company.
Frankly disgraceful way to run a company.

Very pleased with my purchases, although the dog harness is slightly too tight around the neck, I'm hoping it will begin to loosen with each use - as per reviews (The next size up would have been too loose).
The only thing I could fault would be that it took about a week for my parcel to be dispatched. I enquired through their website and had a quick response confirming they had received the order within the week, it was just a waiting game wondering when it would be sent.
There was no check up/ reassurance email saying the parcel was on its way, I just had to wait. Overall 4****. Thank you very much!

Ordered a harness on the 8th of MARCH, payment was taken same day, email confirmation of order received, and I was told I'd get another email when my order was despatched.

I have still never received my order!

Never got a follow-up email, no response to my own emails to the enquiries address, no answer when I phone, absolutely zero response when I left a message with my order number, contact details, etc.

Perfect. No issues. Fast delivery in the crisis as well. Was let down by another supplier who marked them as shipped then informed me it would be 5 weeks wait. I cancelled the order and went to inner wolf and received my order just a week later. Not bad. Thanks guys.

Ordered dog coat 31.1 20 , money deducted, no coat arrived to date. Numerous emails and phone calls, all unanswered. Thinking this is not a reputable firm.
Mr P Nevitt.

I agree with other comments here- no response via chat, phone, text or email for a refund- do not trust this company as I have requested a refund numerous times with no response!!

I ordered a waterproof coat for my setter. Very light and easy to put on. Delighted with quality.

Excellent service will definitely use again

bought a raincoat for our dog and impressed with product and a great fast service

Good products. Fair price.

Superb initial service. But poor communication regarding the replacement item I needed.

Purchased pheasant scent for dog training but dog completely disinterested even though she can scent a real pheasant at 500m. Clearly not fit for purpose.

This entity will take payment for goods they don’t have in stock, breach their own delivery terms they advertise and not bother to contact you to tell you there will be a delay or give you the option to cancel. If you want more hassle in life, then this is the place likely to give you that. Good luck.

I placed an order for a harness, lead and two packs of training treats on 20th August. After a week, heard nothing about dispatch, so emailed. Had a reply after a day or two saying two items out of stock, did I want them to send the in stock items. I replied yes. A week later still nothing arrived. I phoned, they apologised and said they'd send the in stock items, which they then finally did. Lead and treats were still out of stock. Then a fortnight passed. I was at a dog show for 2 days and could have bought a lead but thought, no , I've got one on order, paid for already. On Sept 23rd I again phoned Inner Wolf and left a message. I would have expected an apologetic phone call and refund, but I had to call them again the following morning and ask what was going on. The lead was still out of stock apparently. I was finally offered a refund, but at every stage I had to call them. I'd expect to be told immediately if an item is out of stock. Other companies offer much better customer service, I've had goods direct from Europe with far less trouble. I will avoid using this company in future.

Ordered a dog coat on 6th September, they took payment, received an email, stating they would email me once dispatched, not responding to emails, or voicemails, nobody answers the phone. 17th Sept, still no communication or dog coat. Very poor. Now having to go to bank to get my money back!!

Very quick delivery. Really pleased with the product. I would recommend your service.

Very pleased with product, good quality and good service.

Very good place to buy
From excellent quality service

I, inadvertantly, ordered the wrong size dog towel and despite technical hitches with the change to my order, Innerwolf gave excellent customer service. I would recommend this company. Prompt delivery,product just what I was looking for. Thank you Innerwolf.

Great quality products and a great service..... what more could you ask for?

Bought our dog a wet weather coat its the best purchase ive ever made for a dog coat and I've bought several over the years but this one from Inner Wolf is the best.