Decleor Reviews

I have used Decleor for over 10 years; unfortunately the recent changes with the company have trickled down to the products, and the latest pot of Cocoon face cream is absolutely horrible.
Smells of nothing, very thick and feels greasy.
Will now be looking to change to another company for my face cleansing/moisturizing products.

Do not order over the website. They send the wrong things. When you call to complain they take your details and say someone will telephone you. However, they don’t. You chase and chase and they insist someone will ring you back. 2 weeks of chasing and nothing.

Worst company I have ever dealt with. Zero customer care. I ordered an item and didnt receive it. Hard to get through on phone and when you do they 'escalate' the call only for you to have to chase again and again. Still havent had a refund. Nice products shame about website and customer service. I would advise buying products elsewhere rather than ordering through the website. Absolute disgrace.

The rating is not for the products, which I have always found to be excellent but for the service via the website. I ordered the same as the previous reviewer - the Lavender Fine gift set at £56 - plus another item. The other item arrived last week but there is no sign of the gift box. This seems like a more general problem than just my order, hence posting this review. I have just phoned customer service and been less than impressed. The system is 'apparently' down, meaning all my info has to be spelt out to the representative. She assures me it will be passed on the 'online team' who are responsible for sending stuff out. Based on the previous reviewer I have no high hopes of a satisfactory response. But if I get one I will update this review.

Ordered a lavender fine gift set for £56 which was not delivered even though I have been charged for. Disgusting customer service, several phone calls and emails and still no response from decleor!! Do not order from here. I will be changing my skin care products and will be raising a dispute from PayPal to try and get my money back.

I had a very bad reaction to products - upon asking to return they refused me to and sent me though numerous channels of making it difficult and ignoring my emails complete with pictures, after months of trying I gave in. A year later they’ve just sent me a privacy details email as a valid customer?!! Granted will be automated but terrible company to try and get assistance from!

Wonderful products that I’ve very much enjoyed over the years. I see a huge improvement in my skin when I use it. I love hydra flora and think it’s one of the best moisturisers on the market. Of course they have several lovely products that really work.

I love everything they sell, and so does my skin!

I think everyone knows Decleor is one of the beauty world's most under rated brands, but that's what makes it exclusive and the products actually work as they have time to make them! They are skin experts to say the least!

The website is terrible - really slow and clunky. I didn't realise that an 'extra product' had found its way into my basket until after the order had gone through and the only way to cancel is to fill in the cancellation form. Of course, they have ignored that and today the order has been shipped. Nice one Decleor - shoddy website - and appalling service - will not be using again.

Do not trust Decléor, will send wrong products and will not give a refund. I am currently waiting 6 months for a refund this is despite them all ready having the products returned to them.