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Review by Customer1 year ago
Awesome - really lovely helpful staff. Nothing was too much trouble and everything was explained.All elements were of our Cruise were dealt with. Would recommend and use again.
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Review by Mrs Deirdre McKeown McKeown1 year ago
The cruise ship was unbelievable and the service was outstanding. This was my second cruise with Royal Caribbean and it was an amazing ship. The food and entertainment was simply fantastic
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Review by Mr Peter Cairns1 year ago
Efficient service and very helpful
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Review by Customer1 year ago
They did everything possable and i will certainly recomend cruise 1st
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Review by Aracelli1 year ago
Customer service was very good, agent was very knowledgeable
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Review by Mr Stuart Aspin2 years ago
Very friendly, knowledgeable and enthusiastic when we were booking. However the service since has been poor.
No information on the cruise ship or the trips available from either Cruise1st or the cruise company. We were not even given the cruise line website address. All we have is a list of stops on the trip. We have had to Google all this ourselves and book independently which as first time cruisers is a bit off putting. Cruise1st asked for all the passport and next of kin info when we booked so we would get the tickets 2 weeks before travelling but did nothing as far as I can see since they then sent an email 10 days before departure saying we needed to do all this online ourselves - preferably 30 days before. Since online check in closes 3 days before this could have been a disaster. Especially since the instructions how to do it via Cruise1st website does not work.
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Review by Mr Diane Robson2 years ago
Excellent customer service. Very friendly and efficient with lots of information provided. Thank you so much.
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Review by Mrs Emma Ockwell2 years ago
Carole was brilliant from the start. As first time cruisers she really made sure I had all the information to choose the right cruise for us.
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Review by Customer2 years ago
The lady dealing with us was extremely helpful
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Review by Mrs Annette Gilbert2 years ago
Belinda was very helpful with our booking for our cruise this year and made the process very easy and straightforward.
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Review by Customer2 years ago
I rang them and told them what I had seen in the local news paper and they advised me what else I could do to my cruise by extending it or may be going to another town .the options available was incredible. thanks for all the advise