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Review by SC1 year ago
I have used Coopers many times in the past and have received good service, but lately this seems to have changed considerably. I ordered two items on two separate dates neither of which arrived. I contacted them via their messenger service, twice, as my orders were still showing " being processed". originally they said that they would get back to me, but they did not. After a second message to them, they did reply saying that the first item, which wasn't cheap, had been delivered. I told them that it had most certainly not been delivered and asked for my money back for both items. As I did not hear from them again, I raised two complaints with Paypal as I had paid through them. Paypal were very good and I now have my money back for both items. Sadly, I shall not be ordering from Coopers anymore!
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Review by Anonymous1 year ago
I think you are great thank you I am very happy with everything Jan young
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Review by Pauline Cross1 year ago
I bought a pack of 6 C/C solar lights. Only 3 of them work. I'm disappointed.
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Review by Mrs Geraldine H Taylor1 year ago
On 21st March I had trouble in ordering a rocking footstool and a Pelvic Toner asmy card details were taken but maybe (?) did not go through so I telephoned. A lady spoke to me and took my order and, again, card details. She said the toner was not in stock but would arrive when there were some. She rang off without giving me an order number or checking if my card number had originally gone through. i cannot get through on the phone and i had a short email to say the toners were coming but nothing else. I have emailed ever since (and prior to their email) and had no response and no goods. This is simply not good even in these stressful time. I want my goods or somebody to tell me what is going on. This is especially so as I notice that Coopers say they resolve quies in over a week - that time span is more for me.
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Review by Rebecca Bryant1 year ago
Bottles of hand cleaner leaked out. Arrived empty. Very let down
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Review by Jane Henry1 year ago
I sent in an order by post on the 13/3/2020 with a cheque for two items... So, on the 26/3/2020 - as I had not heard from your company or received the goods... I phoned Coopers twice and was told by two different people that my order and cheque was not in their system ?? They also said there was nothing they could do to help me ? and the second woman rudely told me I should have ordered by email ? Please could you instruct your staff to be more helpful with your customers and not treat us so rudely! also, why have hard copy order forms, if Coopers cannot process them or in my case loose them !? I hope my bad experience has helped you understand how some of your customers are treated on the phone when they phone in with a query... With my kind regards Jane Henry
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Review by Ronald Burke1 year ago
I bought a pair of shoes from coopers of Stortford and I thought they were poor quality and overpriced so I returned them for a refund. Royal mail delivered the shoes to coopers on the 12th. It is now the 30th and I have not received a refund. I have tried phoning them but they have an 0844 number ( costs 7p a minute ) and every time I try to phone them I am told that I am 8th in the queue.
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Review by Peter Lynn1 year ago
I have not dealt with this company before and I will not deal with them again. On 12th March 2020 I ordered and paid for a broom. The product was listed as in stock and delivery charged at £4.99 . The order acknowledgement said the product would normally be delivered within 5 days and a further notification would be sent to allow tracking. Today 6days from placing the paid for order,no notification of dispatch being recieved I telephoned customer service. After waiting some considerable time in a queue I was told that my order has not yet been dispatched . Obviously this outfit doesn't need to provide service
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Review by Anonymous1 year ago
Bought wind proof umbrellers recently my previous ones I lost and had them for 4years .well used and lasted all this time and lived up to their promise .my recent ones I bought from coopers and first time out did not live up to the promise and damaged beyond repair .not remotely windproof fabric not as robust as previous ones bought from easylife.
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Review by glyn evans1 year ago
I PURCHASED A OIL FILLED RADIATOR FROM COOPERS OF STORTFORD TO BE USED IN MY CONSERVATORY BEING AS I HAVE NOT A GAS SUPPLY, IT WAS SLIM AND DID NOT LOOKOUT, OF PLACE, IT IS FAIRLY CHEAP TO RUN AND CAN BE MOVED TO WHATEVER ROOM YOU WOULD WANT . THIS PRODUCT FROM COOPERS OF STORTFORD IS ANOTHER GREAT IDEA SO ONCE AGAIN WELL DONE COOPERS OF STORTFORD,I CERTAINLY WOULD RECOMMEND THIS PRODUCT TO ANY PERSON.
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Review by Linda Evans1 year ago
Ordered three items with the 20% discount, order came to £57.75, taken from my bank £68.35, only one item was discounted, when I phoned Coopers, not very helpful their customer services. I emailed the 17th February and no answer from them. I have been a good customer but will not be buying anything else from them
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Review by Kat1 year ago
I've been reading all the bad reviews and can't believe it's the same Cooper's. Everyone is entitled to their opinion but I have nothing but good to say about them. When I've called them I've always found them polite and helpful. When I ordered an item that was out of stock, I received a letter to let me know, and the item was shipped as soon as it came in. They enclosed a voucher for my inconvenience, my only complaint was that I had to spend a certain amount to use it. I've been shopping with them for a few years now (a neighbor recommended them) and the items have always been delivered in a timely fashion and in good condition. I would highly recommend Coopers of Stortford.
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Review by Anonymous1 year ago
Bought some buy-one,get-one-free Halogen room heaters. Within 3 weeks all 6 halogen elements had blown. Knowing that these elements do not last forever (but a damn sight longer than 3 weeks), I'd also bought some spares. And they turned out to be for a different heater. You're better off going to Dunelm and getting a fan heater for £10-£15. I wrote a review in a similar vein to this for Coopers, and, funnily enough, it's not been published.
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Review by Anonymous1 year ago
I bought some settee and chair cover from Coopers the settee cover does not fit and would not fit the smallest size given. They said they would pick them up, when they did not arrive on the day stated, I phoned them, I was told to taken to the post office and was given a lot of abuse. The returns label is not prepaid which will mean me footing the bill and not getting a refund.d
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Review by S Gaunt1 year ago
Couriers don't turn up, days off work as nowhere to leave parcels to be collected ,VERY bad .
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Review by Bridget1 year ago
No refund received after 3 months, despite promises My parents had been loyal customers of Coopers for many years. They liked to buy from the catalogue, especially as they were less able to get into town, and not confident ordering from Amazon. They ordered a walker from Coopers, but by the time they received it my father was too ill to use it. Coopers agreed to collect it and provide a refund. My father died shortly after. 3 months later, several expense phone calls, and many emails later, they are now refusing to refund my widowed mother the £79.99 that without my Dad’s pension, she cannot afford to be without. Do not buy anything from this company unless you are sure you need it, and will live to enjoy it.
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Review by Anonymous1 year ago
I have asked 9 TIMES to beremoved from mailing LISTS! Still getting catalogue ENOUGH - STOP - DESIST !! AS SOON AS PEOPLE ASK YOU TO DO SO A VERY ANGRY EX CUSTOMER .
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Review by Anonymous1 year ago
I had a problem with an item which was still under guarantee , and customer services immediately sent me a copy of the proof of purchase . I have always been pleased with the service and quality of goods . I will certainly continue to shop with Coopers .
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Review by Mrs Margaret Salkeld1 year ago
Unbelievable poor Customer service..received goods in a very dirty condition..returned..several emails..still ongoing..eventually sent £10.00 short on what I spent..another email asking how many goods I returned,..everything was in one parcel..another email stating I have to wait another 3 days for reply..this has been going on forever..will never buy from them again
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Review by Ray Burton1 year ago
Bought a stainless steel teapot 6 yrs ago, a long time yes but it never left its packaging and just stood in the cupboard, never used, threw our old one out today and made our first cup of tea, to refill i went to lift the lid off and it could not have been hotter, it could not be touched, rang them and they had a record of the purchase but it was too long in time to get the money back, told them i did,nt want any money just wanted to explain my problem, they said of all the teapots sold never heard of this problem which amazes me as they must all be made the same, they just were not interested, afraid i will never purchase any item in the future, they were not even curious,
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Review by Brenda Williams1 year ago
My complaint is receiving a £10 money off voucher and finding most items £29,99 which means there is no benefit as. I struggle to find anything else I need But in any case I would not order from Coopers on principle as I feel it is a 'con, Brenda Williams
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Review by Anonymous1 year ago
Sales team should really inform customer if an item is out of stock, not just take an order and payment knowing full well that the order would not be despatched until all items are available leaving customer having to chase order after ten days to find this out. When cancelling the items that’s causing the hold up being told that the money for these would not be returned to my account until five days later. Not impressed.
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Review by Anonymous1 year ago
I now find it impossible to deal with this company any longer.They used to be good.Now the right hand doesn't know what the left hand is doing. Sorry but I won't be ordering from you again
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Review by Anonymous1 year ago
Customer service in this company is abysmal. Ages to get through to be told "wrong department", someone will call back. A week later and after chasing I was told they were very busy and working hard. No advice or assistance offered to address problem of piece of equipment that was not working. This is not a company to buy from if there are alternative sources - which there are.
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Review by Robert1 year ago
not uneasy company to deal with, premium phone lines and poor customer service and on top of that they charged me to return an incorrect item !!!!! Don't bother, plenty of alternative suppliers out there that are customer friendly
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About
Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide
