Beko Spares Reviews

Advertised a Beko carbon brush for my model of washing machine but it was not comparable as the cables wouldn’t reach and the plug sockets were a different shape. Their customer service were not prepared to help and even charged me to return these.

I waited over 70 minutes to speak to someone about a brand new washing machine that isn't draining. I had the misfortune to speak to Paul (apparently he is the only Paul at Beko) who was wanting to go home and told me that he would not do anything without the washing machine serial number. I explained that I didn't have it and the machine was only delivered three weeks ago so could he send someone out as I had provided him with all of the delivery info requested: model number, receipt date, delivery date, payment details. He refused to do anything without the serial number. I asked to speak with the manager and he told me that I couldn't. I repeated my request, he clicked the phone off for virtually one second then came back on and said that no, the manager did not want to speak to me because it was now after 8pm. I told him that I did not believe he had had time to speak with any manager. Paul told me that he was wanting to go home and he would do nothing then put the phone down on me. I don't suppose they record the calls. I thought that British Gas customer service was poor but they have nothing on Paul from Beko. And I still have a defunct washing machine! To be continued but please don't buy from Beko, cheap but not cheerful...

Sent completely wrong items.
I ordered 3 replacement parts for a freezer drawer and paid extra for next day delivery.
They sent me what appears to be a glass coffee pot.
Customer service is near impossible to get though to, but they insist that you wait for a postage label to return the wrong goods, before they will even consider your refund.

I was looking for a replacement door as you cant fit a new glass to my cooker! I was transferred to 5 different people and given 3 different phone numbers. Still nothing resolved and not once did i speak to one competent person. Absolute joke of a company!!!

Useless. They keep just useless parts. Bearings etc simply dont have.
Avoid Beko as much as you can