Baskets Galore Reviews

Ordered hamper from their Irish Gourmet subsidiary. Hamper arrived on the wrong day despite a specific day being requested and confirmed. Emailed customer services to enquire why this had occured but did not receive a reply. So, sorry Baskets Galore, but that gets you a 1 star review!

I purchased a 90th birthday hamper for my father in France. The hamper was supposed to contain a 90th birthday mug and a 90th birthday card. The contents of the hamper were pretty naff (a bag of porridge oats??!) but I liked the 90th birthday theme so I went with it. The mug was in the hamper, but instead of the 90th birthday card they had put... a Christmas card. How lazy and insulting! Plus, I had ordered the hamper on Sunday night for delivery on the Thursday. By the Wednesday they still hadn't dispatched the hamper and I had to chase them up twice to get them to send it. It arrived a day late, on the Friday.

When I posted the above review on Facebook, the company replied that basket had arrived "on the requested delivery date during the height of Christmas". Well that's wrong on both counts - even in Northern Ireland, I doubt anyone would consider the second week in December "the height of Christmas".

They even had the barefaced cheek to try and claim that the birthday card was "complimentary", even though it was clearly shown in the photo of the hamper and mentioned twice (yes, TWICE!) in the description of the contents. (By that token, everything in the hamper is "complimentary", and I guess I'm lucky my poor father didn't just receive an empty basket...)

I had no apology, no offer to send out a replacement birthday card and - worst of all - no acknowledgement that they had done anything wrong in sending out a incomplete hamper that arrived a day late.

Update: For Christmas I bought a hamper from a posh department store, posted it to my parents myself and sent a personalised card from an online retailer. Much cheaper, far nicer contents - which were all in there! - and everything arrived on time.