Verizon Fios Reviews

My mother is 83 years old and bought a new phone and has had nothing but trouble with it. Called support over 6 times, did everything they asked and still has problems. Even knowing there is known problems with IPhone 12 Max pro, they won't replace it. They offered a refurbished phone but who wants to pay two years on a refurbished phone? The "supervisor " we just talked to hung up on us. They have outright lied to us twice.

Verizon will not stop billing my76year old father every month, even though I have gone in to two stores to cancel his phone. Senior abuse. Bad Verizon.

I want the Verizon in stanleyville today my phone quit working I paid $100 and they told me my phone would be delivered within 2 hours to my house that was almost 6 hours ago the guy called me at 5:30 and said he had lost my address for him for me to text him my address I just called him back at 7:49 he can hardly speak any English told me he was over an hour and a half away to me that is poor business practice and I do not appreciate it I stayed within your guidelines I hope

My father's verizon DSL acct was closed back in october 2020 when he got sick and was no longer able to use internet. He has since passed away and 7 months later, we are still getting invoices. I spend a least 3 hrs every month with verizon customer service to discuss this problem and keep getting disconnection confirmations and promises that we will no longer get billed. We are still getting illegally billed - this is plain HARASSMENT. The last customer service rep (michelle) screamed and yelled at me... smh... We are suing verizon.

Prepaid $300 for MiFi 8800 Jetpack. Wifi did not work AT ALL (Youtube kept spinning). Called back repeatedly the next day to shut off service, advised to take to a physical Verizon store. Local store said I would need to take it to Corporate Center an hour away. Used a prepaid UPS label to return to their TX warehouse. It's a month later & I'm still being transferred to several departments (in India) who are unable to update me on the status of my refund. DO NOT USE VERIZON!

If you're thinking about going with Verizon, DON'T! I've dealt with some bad companies, but Verizon has been a nightmare. Check out Verizon Wireless at the BBB and you'll see they have had almost 24,000 customer complaints filed on them in the last 3 years. Almost 9,000 in the last year, which means they're getting worse. I was with Verizon for 3.5 days before I dumped them and switched to T-Mobile. Texting never worked correctly and our data was extremely slow. Spent 3.5 days trying to speak with customer service at Verizon, to get it fixed, and did nothing but sit on hold until I gave up. The part that is really infuriating (the entire experience was infuriating actually) was I used their call back service, where a rep is supposed to call you back when they are available. I selected this option, they called and I was immediately put back on hold without speaking to anyone. I sat on hold for a while, then gave up. They did this to me twice. Then I get my bill estimate of $460 dollars for the first month. Should have been $60 activation fee +$140 monthly charge + tax. Dumped them the next morning. Fast forward a few weeks and I get a bill for $107.40 for 3.5 days of very poor service. Still can't get through to "customer service", so I filed a complaint with the BBB asking for a bill adjustment as my phones never did work correctly. Verizon could not care less about the poor customer service and the fact my phones didn't work. They pretty much said tough luck, pay our bill. That's the Verizon experience.

I went ahead and filed a complaint with the FTC because of the over billing. Verizon is no stranger to fines from the Federal Trade Commission.

If you decide to leave them for your home internet, cable and home phone, this one these two things will happen. They billed for two months of service after the equipment was returned to them, although we had no more service from them, by then we were using another provider. Also they will charge you for equipment, saying you had not returned it. Showed receipt for return and they removed the charge only to put it back several more times. This was done to several of my friends and family also...

Check your bill every montyh. Verizon adds stuff to your bill without telling you. Why is my time less valuable than their's is? When did it become the norm to wait on the phone for 20 or more minutes to talk to a live person? I cannot stand to listen or respond to an automated system. This is unexceptable for a big company like this to treat there customers with little respect. If Verizon wasn't the only cell service in the area I would drop them in a second.

Purchased an Apple Watch Series 6 Silver Stainless Steel 40mm Case with Milanese Loop in Silver on 12/17/2020. The watch was a gift for my wife. She has been having trouble with the magnetic band not holding. Since the watch has been in our possession for more than 14 days, they will do nothing to rectify this issue on a $800 watch. Whatever you do, buy your Apple products from Apple, NOT from Verizon

The store agent sold me an insurance plan - cost our business almost $50 per month to replace any of our business phones with a new phone - for ANY reason. We had a phone that stopped working correctly and we sent it in per the direction of the on site store rep. They returned us a REFURBISHED phone - not a new one. Then charged us $381 saying there was a small crack in the screen. It took us several months and many phone calls to get that charge off of our bill - incurring late charges that are still not off! The holiday mail is extremely slow - and they did not receive my payment yet this month - only 5 days late and threatened to turn off my service. VERY disgusted with this service to our business account of 7 phones and 2 tablets - been an excellent customer for over 7 years. DO NOT BUY THEIR INSURANCE!

My two months of experience with Verizon mobile. They send me an additional $450 bill after I closed the account. My outstanding balance was $207.82. My plan was BYD, so there is not device cost attached with my plan. They deducted an account charge of $450 from my account. I tried three days almost 2hr search waiting for the call for talking to someone in the billing department. Call gets disconnected each time after a certain period of time waiting. Verizon only interested in adding a new consumer, they give you zero respect after you become their customer. Still trying to get my money back.

Verizon takes economic development subsidies and challenges the assessed value of their facilities in order to lower property tax payments.We get zero service in most of rural Montana, yet they claim to be improving American lives with 5 G, Just pay your fair share of taxes,. So I who don't get coverage don't have to oay more than my fair share!

This company is the worst. If you don't want hidden EXPENSIVE FEES, and SURCHARGES HIDDEN. This company steals money right out of your account.
STAY AWAY.! You have been warned.
Thieves! Greedy, corporations!
Don't buy into there charity scam. Tax write off for them. Expense for you...,
No integrity

Switched my phone system to Voice over the internet, and its been nothing but a nightmare. I lost 2 weeks of business because the credit card and fax line not compatible with VOIP, 3 technicians and 2 weeks later they had to switch it back to an old fashion line. 3 weeks later I have no phone service for at all due to issues with their network.
I spent no les than 3 hours and 45 minuets waiting to speak to somebody to help me and no luck. They need to invest in hiring enough well competent people, its a disaster for a business to be down for 1 hour let alone weeks.

After a year of problems Verizon never responded to, I got through to a Verizon manager. Shortly thereafter their technicians confessed to what my speed tests showed all along. They worked on it. It worked ONE DAY, and failed thereafter, and has sense then. I continue to get ZERO upload speeds (their network ignores my keystrokes completely), HUGE ping delays (web page after page crashes, even hospital web pages needed to schedule Covid tests won't load). Verizon's ongoing, neverending failures could literally cost lives. They just don't care. I pay every month for UNLIMITED data. Avoid Verizon like the plague.

Today the representative of this store replaced a sim card for me because my text messages didn't work. Immediately after that Verizon locked my account and sent email with weird text, like I might need to call their fraud prevention team. The store representative left this at my discretion. I did that and the fraud prevention team asked me a lot of personal questions. Then the lady on a phone lied to me (she lied despite her occupation is to prevent the fraud per se). She told that my account is unlocked and I can freely use it. However, the same day I was not able to use the network again. I called Verizon second time, and another representative over the phone told me, that my account is locked again. He said, the previous lady was not satisfied with my answers and locked my account again (while she lied to me that she did unlock the account).

It took me two very long and unnecessarily ‘confusing' sessions with Verizon chat online to drop a line from my account. The rep acted like they did not understand what I was asking, referring to other issues, and would place me on hold for lengthy periods of time while ‘researching my account' only to have the line remain on my next bill. Today this happened all over again. Spent over twenty minutes of cat and mouse. It required my mention of feeling forced to go to a physical Verizon location with a switch to AT&T for the second rep to magically understand my request, immediately delivering with the desired result. This is a manipulative, and dishonest way to perform a simple act of business and I will leave the company after 18 years if this behavior continues.

I have been with Verizon since before it was Verizon, 24 years ago. Have the same number. I've been reading recent reviews and I am so surprised that their customer service has gotten so bad. The last time I contacted them was in December of 2018 when my new iPhone was stolen by UPS and redirected to an address in another city. They were very helpful then. I called and spoke to a very helpful person who followed up our conversation with an email. Everything was great. I will admit, I am paying way too much and have been for years. I just know people with other carriers and they don't seem to have great service on their phones. I am locked into a contract for another few months and then I will probably switch for the first time ever. It is just to expensive and if customer service has gotten so bad, there is no reason to stay. Customer service was one of the few reasons I was willing to pay a bit more. No longer will I be doing this. Sorry Verizon!

My main cable box went out, was on hold for over an hour. The direction was terrible. Went to the web site which was some help, but terrible. So close to 2 hours, by trial and error, plus google we were functional. We received a call from India and would get a technician to call us, never happened. The TV, internet, and phone are great, way better than Spectrum. But their customer service and technical support -10! NOTE: if you have to change your main box, remember to disconnect the client boxes.

I have absolutely nothing positive to say... well, that's not completely true. I am able to use my phone successfully right now. This company teaches their rude employees to lie or they truly are clueless... and completely rude. They continue charging monthly phone pymt charges even after your phone is paid off, and as your phone is just about to be paid off... conveniently your phone starts having "technical problems". I am so unhappy and tired of this company "stealing" my hard earned money! Time for me to make some changes and let another dirty company steal my money!

Just trying to add an additional cell phone to my existing account. After waiting on hold for over 10 minutes i started chatting with them. After the chat person asked 2 questions i had already spelled out in the text, i just called back and shouted agent repeatedly in to the phone. After getting transferred around i got to someone who spoke to me on a speaker phone far from the phone. Very unhappy.

Customer service isn't what it used to be. Was told my grandsons phone was broken on inside the reason it wouldn't charge or stay on.
Took it to batteries plus. Amazing what a new battery did!
Also asked rep to look up my acct and tell me what I had going on with my acct.
He told me to get my grandson to look it up for me.
Said thank u.
As soon as I get this phone paid for, bye bye Verizon.
Never had such horrible customer service.

I have been a loyal customer of Verizon for over 10 years. Their customer service and products have significantly declined in the recent years. I have been dealing with a billing issue the past 3.5 months that has not been resolved and will likely lead to me canceling my service with them. I have called into their customer service multiple times in which I speak with a representative and I am then put on hold for hours until I am transferred to their billing department in which my phone call is ultimately disconnected every time right around 33 minutes and 15 seconds. I have done nothing but talk highly of verizon in the past and up until 2019 was a huge supporter of their service and products. Being a career professional, father, and someone that doesn't normally write reviews I am adamant to say that never in my years have I experienced such frustration, disregard, and inconvenience as I have with Verizon. I do not recommend their product and in the long run it will likely end up costing much more than just money.

I had Verizon for about one year, I decided to return to my previous provider, I am 200% DISSATISFIED with how they handle led my request, I feel they kind of punish you! I disconnected my Lin eon 7/28/2020 and got a billing in August, when I called the billing department, after keeping m eon hold for 75 minutes, they explained this is my last due for my disconnected line, and beloved edit or not they send me another bill for September, when I Calle done customer service they repeated the BS above, so basically I a man charged for NO SERVICES from this provider, of course I will disputed the charges via my bank account, but the headache and pain of calling here and there is endless. So read my experience and make your own choice as far a step choice of provider!
I wish it was an option for minus stars! I had to choose one star

Hi, Folks!

Well, of course, I'm going to be biased here, this is my carrier. Great website, absolutely fabulous people work there. The site is safe, kid-friendly, family-oriented. 100% sure it's safe, never had any encounters, other than disagreement. But, they are my affairs but they are wireless phone carriers everyone knows and loves. It's a Preference, and mines Verizon Wireless. They have a plan just for your needs, if not, they will tailor one that comes closest. You'll have that too, in life in general. Have a great Saturday, today!

See, I just saw from another user bashing they are phishing experts. This is where I come in. I've been with my service for the past 3 years on my daughter's plan. I've never heard that before about Verizon was Phishers. NEVER!!! Not like they are worried, but never in 3 years had any incidents. I just recently paid off foreclosure and broke away from my daughter's plan. Asked, Verizon if they'd pick me up. Yep, they did and then some too. Well, to each their own.

Best of Wishes,
William