We collate all the best reviews from around the Internet so you can view them in one place
Review by April1 week ago
Do NOT order from this place. Their parts are garage. You'll get better customer service at the DMV. Save yourself the trouble and money. Car ID as a whole is trash.
Review by CS5 months ago
I'm so disappointed! I purchased $800 RTX Wheels from Carid.com. I double checked with CaridID and Discount Tire that the wheels would fit my Audi 2011. After, a $175 install and $90 alignment my car shakes violently over 55 mph and the rear rims bottom out when I hit a bump. The rims are too large for the vehicle.
CardID continues to request "documentation" that the wheels do not fit the vehicle to provide any assistance. I've sent pictures / photos the alignment docs with NTB's recommendation that the wheels are too big.. How do I film the vehicle bottoming-out when I hit a bump??!!!
I asked their customer rep what CaridID could do, she politely explained their intention to do nothing unless I can have another source determine there's something wrong with the rims. There nothing wrong with the rims! They don't fit my vehicle! I'm making a claim with the BBB. Out right theft of $1200!
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Review by Michelle Mccracken5 months ago
Awful company!! Placed order July 26 that was to ship aug 8. Few days after the 8th I called and was told in a few days... still not received. Every time I call they lie and say it will be there. Now today sept 16 I was told the manufacturer needs the machine to make the item!!! !! Low life scum liars!!!! Don’t buy from them they just lie and rip you off!!!
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Review by DANIEL L WEBSTER5 months ago
Total scam. They lie on website. The exact same product on Amazon was cheaper and would be here in 2 days. They now are telling me the order has to be approved to be refunded. I did not do my due diligence before ordering. I will be contacting my bank for fraud. Stear clear of car id.
Review by Randy Lienhart6 months ago
Carid is a scam. Cancel an order and they blame supplier and you will never get a refund. Never answer phones. Do not do business with them.
Review by Jim6 months ago
I placed an order for something on Carid and after a month of delays decided to cancel it. I have been requesting a refund of over $400 for about a month now with no results. I would avoid this site if you can.
Review by daniel ramirez6 months ago
Recently purchased a truck bed cover for my 1995 F150 Eddie Bauer. Purchasing experience was great, customer service was able to price match and give me a good deal.
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Review by jason irrera7 months ago
I had called and spoke to Frank about offset sizing. I wanted fender flush. Frank took the time to make sure my cars options were taken into consideration. My car is factory lowered with a sport tuned suspension and 4 mattic. So sizing is critical for me. He told me what offsets would fit my needs and called the wheel manufacturer to confirm my desired offset. That was above and beyond. He wanted to be sure that what he was telling me was accurate. That's a humble man. lol Great customer service Frank. Thank you Frank
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Review by William Mirabal8 months ago
Josue’s customer service was top notch and above and beyond my expectations with Carid. I will definitely be doing business with Carid going forward for all my automotive needs. Thanks again.
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Review by andrew c8 months ago
I don't normally write reviews for companies but this has got to be the worst place to buy from, save yourself a headache and buy directly from the product company. After spending 2k with them and a month later, I have not received any of my order and have called multiple times waiting on hold for hours getting transferred to different departments trying to cancel my order. They also sent me an email a week after I ordered, saying my order was on hold and I had to pay an extra 100 for shipping which was listed as free... How is this company in business.
Review by Chevguy9 months ago
I ordered bed rail covers for my chevy and they were Decently priced, fit perfectly and shipped in 2 days, what more can you ask for? There were also tons of options to choose from and the fitment chart was very helpful. The website was also very easy to navigate and I will be buying through them again.
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Review by Richard9 months ago
Ordered wheels here, they took a little while to arrive (over 2 weeks), though I do live in the UK and of course there's an epidemic going on so is understandable. I tried using the live chat feature to voice my concern as it was taking a while to ship and my money had been taken (they weren't cheap) but didn't receive any help there so I left a negative review here on Trust Pilot. An employee at Carid was quick to get back to me and made sure it was shipping correctly. Which it then did and has now arrived in perfect condition. So overall would recommend
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Review by John Tomlinson9 months ago
Horrible customer service, they shipped late for starters. Secondly they only sent half of the product I paid for. Took me a week of phone tag before someone got ahold of me and was forced to use the online chat. I am appaled with the way they do business. Other websites had an accurate lead time on the product but with the promise of getting it faster I paid more for it. Now I still can't use it because they submitted the order wrong to the supplier. On top of that I got a lousy amount for a refund and half of it was in store credit which I don't know if ill ever use because I don't want to support such a lazy business who doesn't value my time. Shop else where people!!
Review by Danny9 months ago
CARID is a great website to find high performance and reliable products for your car. Very fair priced and a great assortment of accessories to choose from for all your needs. Highly recommend taking a look and great customer service :)
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Review by Donald Anzalone9 months ago
Awesome products and great customer service.
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Review by Jon Lewis10 months ago
Caridad was fast and easy to use. Asked a question from the expert on line and was directed to the right product. Simple and easy. I recommend carid to anyone looking for accessories
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Review by Allen Colson10 months ago
Excellent service with fast delivery during challenging times!
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Review by Scott Howard10 months ago
CarID always has the best customer service. Joe did a great job helping me
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Review by Louis11 months ago
Great prices and the representative was very knowledgeable in helping me find correct parts.A+ service and shipping.
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Review by Harrison Kim11 months ago
Perfect customer service!
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Review by William Clothier11 months ago
Good price and fast delivery of a good product. Thank you.
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Review by Juan1 year ago
Great stuff! OEM is the way to go! GM approved. Long lasting. Add water 50/50
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Review by Chris Caprio1 year ago
Had an issue with my first ever order. Product came in damaged. I spoke to customer service and they rectified the issue immediately by sending me a replacement.
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Review by Robert j1 year ago
When ordering parts from Car-Id i contact Ana because of the good experiences with her from the past. She works to get me a fair price and quick shipping. Always courteous,patient and helpful. She is my go-to sales rep at Car-Id. Robert j.
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Review by Romie S1 year ago
Ive spent thousands of $s at carid over last 5 years support very slow last order missing parts feel like im getting runaround.