There was a smal problema with my order that was promply solved to my full contentment.
This is the way to bild customer confidence.
Review by Bafford Trunchion4 months ago
Good customer service. One of my pans had a manufacturing defect and they inmediately offered to replace the product. Furthermore, they had to sent the replacement twice without any charge.
Review by Verbena5 months ago
Amazing customer service. I made the purchase of a sharpening stone a bit too late on a Friday (my fault) so it did not arrive on time for the event (it was a present). It ended up having some more delay (due to delivery changes I had to request, again my bad), and Tamara asked for the gift to be wrapped so that I did not have to spend time on that when it arrived. Although the delivery company, seur, made me a bit mad (the site would not update the status of the delivery, creating lots of confusión), Tamara was super helpful and responsive. And as always, the item itself is of great quality. More than recommended.
Review by Shiron5 months ago
I am amazed with the incredible service I received from Zwilling Henckels Iberia (Tamara). One of my kitchen knives broke and I detected a small rust discolouring on a small part of the break surface, suggesting a production flaw. Despite I owned the knife for many years and no longer had the proof of purchase they sent me a free replacement knife on the basis of the pictures I sent them of the discolouring. I am extremely satisfied with the brand's aftersales service and would strongly recommend buying their products, which have a true life guarantee.
Review by Alled Carty9 months ago
Awesome. Great products, great people, great services.
I had an issue with a hard to find part that i lost and the person at the (Spanish) Customer Service (Tm, her initials) made it easy, warm and effective to recover it. She understood inmediatly the problem and set up the solution straightforward. In line with what the brand means to me.
God bless Zwilling! ;D
Review by NoobZik1 year ago
Great experience. Good look&feel and quick delivery.
Review by ElisabetRowntree Billaux2 years ago
Excellent products and excellent customer service.
Review by Klthalor Delgir2 years ago
I had a problem with a purchased item, they recognized through pics the product failure and sent a new item with a very easy and quick process
ZWILLING J.A. Henckels Iberia is rated 5.0 based on
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