The staff at Zuma go above and beyond. Highly recommend.
Review by RosieM1 year ago
I was offended if there's a problem with comparing rates then there's a problem. They get a big frown and my service not . get your own opinion i dare you im going to put my finger in a light socket instead lol
Review by Dazee2 years ago
I work directly with Gina and Alisa on a weekly basis. Besides the professionalism they both always display, they both always have a friendly, comforting demeanor as well that makes you feel at ease. I can always call and ask either one of them any question and they always have an answer or would get back to me with an answer. I couldn't ask for a better payroll team!
Review by Layane Dost3 years ago
Im very very happy with zuma payroll
Review by Toekirah3 years ago
We recently changed payroll companies to process our payroll. Zuma has been extremely helpful and reliable and has offered considerable enhancements and features above our previous company at a much lower cost. If you're in the market for a new payroll service, I would highly recommend using Zuma.
Review by Philippines3 years ago
Having used both Paychex and ADP in the past, I can honestly say that Zuma is the best. While their website may not be as intuitive as the big guys, I only need to call/email my dedicated rep for instant answers. No pressing buttons, listening to automated responses, or being kept on hold endlessly -- I get the SAME REAL PERSON each time I call. 5 big stars for Zuma!
Review by GypsyHammer Gascogne3 years ago
There are the perfect payroll company for a small or large business. They are always spot on and never miss a beat. When I need something I always get a response with in a couple of hours.
Review by LindaOBrien Metua3 years ago
Look no further....this is the ONLY Payroll & Processing company to hire! We have used many companies and no one compares to Zuma's customer service. Amazing people to deal with!
Review by Varadi Malem3 years ago
I have been dealing with Alisa for about 5 years now and I have had nothing but an awesome experience. She always makes immediate time for me if I have an issue, which isn't often because Zuma has a very simple program to work with. My payroll is processed and delivered every week without a hitch. I can trust and depend on Alisa to make sure everything is done correctly. I have worked with Paychex and ADP and there is no comparison to how simple and easy Zuma makes everything. Thanks again to a great company!
Review by Marinette3 years ago
Love Lisa McMahon and the attentiveness of the company. They are always looking to be on top of current events for their employers with federal and state mandates.
Review by Vermant3 years ago
Zuma has been great in transitioning our company from one payroll method to another, the one-to-one specialist has been great to work with.
Review by BeccaJoey3 years ago
Working with Sophia is so pleasant. Often times I'm on the road and not in front of a computer. She answers the phone every time I call and processes my payroll within minutes.
Review by Caitlyn Oxshott3 years ago
I've been working with Sophia for a few years now and she is great! Always answers her calls and messages promptly and let's me know of any problems immediately.
Review by Tashyna3 years ago
they have a smooth process to get our folks paid
Review by Awolowo Nojeim3 years ago
I have been with several payroll companies, and I was always disappointed with the level of service they provided for the price I was paying. Zuma has been a pleasure to deal with. I get the answers I need very quickly, which is what I need as a business owner. I would highly recommend them.
Review by Redkitty Shihab3 years ago
I love that I get immediate responses to all my questions, endless support, and Zuma's website is an excellent tool for all my Human Resource needs! Melissa, Larry and Chris always there for us at Meetball!!
Review by RiccyDiangilo Derrow3 years ago
Customer care is always eager and on point. Requests are fulfilled in timely matter. A complaint I have is that reports can't be exported into Excel or csv, but otherwise all is fine. Very cost efficient.
Review by Someswara3 years ago
I have used ADP since the late 90s and was happy with them. We continued with them when we started our businesses. As we grew, we knew we needed more customization and personalization. We needed to streamline and get the attention we need at the most cost effective solution. Then arrives ZUMA and we can't ask for a better partner. We get one-on-one with Alisa, who is simple the BEST payroll manager ever. She makes payroll so easy for us. We have already recommended Zuma to our colleagues and franchisees.
Thank you Alisa and thank you Zuma!
Review by Customercooper3 years ago
Alisa has gone above and beyond for our company. She answers every phone call and email quickly, and is happy to help us with even the smallest things. In one instance we had no access to a fax machine or email and we were able to submit our payroll information over the phone - it took some time, and Alisa was very patient and helpful. We would recommend Zuma payroll to anyone.
Review by Heldo3 years ago
Sophia is a great tele rep. Always fits the payroll call into my schedule and is always plesant to talk to. She has the answers to my questions, and when I need certain reports, I always have them in a matter of minutes. Thank you for that attention to my business. One less thing to worry about.
Review by Pushpam3 years ago
I have worked with a few payroll companies. Zuma payroll has been an amazing experience. The person who handles our payroll is very accommodating and helpful. From the beginning she has explained everything in full, and has helped me along the way. I would highly recommend her and the company.
Review by Bafford3 years ago
Excellent service from Alicia McMahon and the entire compnay
Review by Feilim Wotawa3 years ago
My client is using Zuma for their Payroll & Processing and at the time I had to manually enter the Payroll & all transaction associated with it into the QuickBooks file. When I spoke with Larry (the rep. for my client) he said tell me what you want and we will build it.....
Well they did, him and his team worked with what I told them I needed, and I was amazed at how seamlessly there report intergrated with QB's...
I highly recommend this company, they are easy to talk with and to work with, they listen to your needs and help find a solution.
Simply Accounting Services
Review by Hemanshu Bilnik3 years ago
I can not say enough great things about Zuma. As a very busy business owner, I am confident that Zuma is on the ball from changes of labor laws to knowing all questions that come up with all the changes. Helping with audits and getting all that is needed in a timely matter. My processor is amazing friendly and educated. Great Company and I do and will continue to highly recommend. Thank you for your services.
Review by BrianBradford3 years ago
I have an honest and comfortable relationship with my payroll specialist Sophia,who is extremely accommodating and friendly and Scott continually does the right thing I would never leave this company