Bought a few things from zulily. Some turned out as expected, others didn't. I contacted them and they offered a hassle free return. Prompt responses to emails and excellent customer service. Because of this I will continue to purchase from zulily.
Review by DefinitelyNotJosh5 months ago
After I had placed one order with Zulily, their website offered me $10 off on another order, if I placed it the same day. I did this, but the $10 credit did not appear on the order. I called Zulily customer service and was assured that if I went ahead with placing the order, the credit would be given. Based on this assurance, I placed the second order that day. Still, no $10 credit, but only another form that said that I would have to submit to finally get my $10 credit. Weirdly, it required that I provide the expiration date for my Zulily credit card, WHICH HAS NO EXPIRATOION DATE, and it would not let me submit it without that date. Again I called Zulily customer service and explained to 5hem the whole "catch 22 situation" that they had put me in. ANNOYINGLY, they required me to send them an e-mail explaining the entire situation in written detail, and include a screen shot of the offer for a $10 rebate. It took more than two hours of my time to comply, but I DID COMPLY FULLY AND COMPLETELY, detailing every step in the long process and submitting a screen shot of the IMPOSSIBLE TO COMPLETE FORM that told me I would have to submit to finally get my $10.rebate.
Days later, I got an E-mail from Zulily that told me that their problem resolution center had DECIDED NOT TO HONOR the offer that THEIR CUSTOMER SERVICE AGENT had ASSURED me that ZULILY WOULD HONOR, if I just completed the second order..
Obviously, ZULILY IS A COMPANY THAT LACKS EVEN A BASIC SENSE OF RIGHT AND WRONG OR OF JUST AND DECENT TREATMENT OF THEIR CUSTOMERS!
Review by Nalva Rykkje6 months ago
I’ve been purchasing on Zulilly for well over a year and I’m very pleased. Customer service is the best. Great selection of clothing for the entire family plus accessories, household items, seasonal items, food, cosmetics and other beauty items, things for your car, gardening items plus much much more. There is literally new merchandise daily. Many name brands. Everything I’ve ordered has been great quality. Clothing and shoes are true to size. Prices are unbeatable. Just a couple things to know...items can go quickly but I’ve found many items become available again in a short time. Other items don’t. Shipping takes awhile but, considering all the positives, it’s worth the wait but something to consider if you need an item right away.
Review by Mccathie1 year ago
Very slow in shipping. Most items are pretty good, consider what you pay. But I have ordered a few times.
Review by Loose Staight1 year ago
The clogs I purchased were described as being latte in color. I looks like someone actually spray painted them gold and did a lousy job of it. I will not go back.
Review by AberdeenQuine Rosabal1 year ago
I am too big for a medium size so I purchased 4 lg tunics from zulily the top fits but they are way too long...they fit like a knee length dress. They won't accept any returns
Review by Mangols1 year ago
If u can get to the site before things disappear, then u get great deals. I recently started w/ them and I’m hooked. Have been wanting to try JBU sandals for awhile now and thanks to Zulily I bought some - for me and as a birthday gift for daughter in law. Recently received a light weight anorak jacket and was surprised when I felt the quality and noticed the brand name. Price was too good! Only thing I wish- is that delivery was faster. But-worth the wait!!!
Review by Hammys1 year ago
Nope. Don't trust them. Used them twice and both times I had problems. In the first case, the items took forever to ship and I ended up with the wrong item. I called customer service and although they were pleasant enough it took them forever to credit my account. Second time I ordered the time again was slow to arrive and very shoddy quality, so bad in fact I was appalled they had the nerve to charge what they did for it. Will not use again.
Review by ZZamba Ruhstein1 year ago
I have been pleasantly really happy with this site .... some of their sizes are a little out of what the size charts say but on the whole the clothing has been great quality and I'm very happy.
I shop online for 98% of everything and I did have doubts to start with ... but honestly the customer service has been great ... the few pieces that did not fit I simply took photo's and sent them thru - they answered within hours and a refund was processed within hours after that.
Just watch the sizes ....
Review by Sportwise1 year ago
Ok, but watch quality of products. Not always up to par.
Review by Yeseul2 years ago
I love Zulily! They have fresh, trendy items in a range of prices. I bought $5 kids shoes that are well worth the money. I buy their $10 dresses and $15 sweaters all the time. They wash well and hold their shape and I get lots of complements on them. I've bought several of the $29 quilts. They are thin but that's what we're looking for. The drawback is the length of time to receive the items so be prepared to wait.
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