Got the item three workdays after I got it ordered. It was such a bargain too - 50 percent off for Carhartt shorts!! They also had the return label inside the parcel. No complaints from me.
Review by Etheline4 months ago
Not sure why our experiences are so different but I ordered from ZooVillage to be delivered to Trondheim, Norway and it was super easy and smooth. Got an excellent discount on a Patagonia backpack and it arrived in two days.
Review by Charrielle Woodsclient4 months ago
I have to stress that I have not bought anything from here, but... They advertise free delivery - but do not stress the amount you need to spend for free delivery (which is 1000 dkk), furthermore I signed up for a newsletter to receive an additional 15% off, when I plugged in the code for the additional discount, it told me that it was not functional unless logged in, however, there is no where to sign in, and now I cannot unsubscribe from their newsletter...
I finally decided not to purchase the item in mind, as I can see the reviews in here are generally poor and because, you know - two (minor) issues arose while finalising my order...
Review by Khaliunaa Amro4 months ago
I don't understand all the bad reviews, I ordered 2 pair of nice pants for a very, very good price, 3 days later I received them, it was perfect, I say PERFECT, thanks Zoovillage
Review by Aurely7 months ago
Bought two our legacy shirts. Returned them and got them both back with a note that they smelled of parfume. 1 of them i didn't even try. Ridiculous! Avoid buying from them. Their customer support wont answer and the phone number is not i use!!!
Review by Sampo9 months ago
Poor service. Sent the wrong product and a lot of hassle in return
Review by Dode Derrow1 year ago
The worst company ever! Do not order anything from their site.
I ordered nine different items from them.
They sent me 4 items in wrong sizes and clothes that were used by someone else!
Now they won't take it back and refund the money
Review by LouiseandRobert Daguiar3 years ago
Have ordered from this site a couple of times. Always recieved the items fast and right sizes. I haven't had to contact their costumer service yet, so can't say if that part of the site works well.
Love that I can find Nudie jeans cheap and authentic!
The websites size guide is not very good so that's why they didn't get five stars!
Review by AhmedsAngel5 years ago
They received my return a month ago, in an email said they were gonna pay the refund automatically, been a month still no refund and they arent answering my emails. fck off
Been ordering a lot from this place thanks to low prices and quick delivery, but seems like you must get the clothes exactly right the first time cos really the customer service isnt working..
Review by Rmaestro5 years ago
It has now been 3 weeks since I cancelled my order on 16 June 2014. Neither have I received a cancellation confirmation, nor have I received a refund. Have they scammed me of my money? Still waiting for my refund as the package was returned and received by zoovillage on 19 June 2014 according to the logistics provider's official records. Terrible service and I would never recommend this website to anybody.
Review by Djony5 years ago
I will never use this company in any way again.
The prices seems good, but they are really just trying to get the money out of you. As soon, as you have payed, they do not care at all.
In my case, they forgot my order, but when I asked them to cancel the order, they send me an order confirmation. Afterwards I have been trying to contact them, but then they aren't answering.
I can prove this, so feel free to contact me for further information.
Review by JHerring6 years ago
I'm not a customer from Zoovillage, I was just interested by a winter jacket.
I was really surprised when I checked their terms & conditions, because they should deduct the swedish VAT (25%) for the orders from non-EU countries and they don't do that, but they mentioned it's VAT free !!! WHAT A LIE !
for example for the jacket : US price 288usd, France price 204eur.
They ship with UPS, carriers used to pass the customs, that means I should pay also additional taxes for this jacket !
NO WAY, thanks :((
Review by LeaaA6 years ago
I ordered two sweaters a couple of weeks ago. One of them did not fit so I sent them an email to reserve that one one size up and returned it. I did not hear from them for 10 days and when I called them they said I was getting a refund even though I wanted to exchange the item. First they said I had not reserved the exchange item! When I said I did they said the item was out of stock. While talking to them I checked their website, they did have it! To get finally rid of me they said the item must be dirty or not in an appropriate condition to get it shipped out to me (or there had to be some other kind of problem like this). I feel punked! This is definitely how you not treat your customers. I'm not going to order there again.
Review by Troop6 years ago
I have ordered a jacket at Zoovillage, payment without problems through PayPal (love when online shops offer this method!), delivery happened with one week. So far so good. Unfortunately the jacket did have a sewing mistake and I needed to return it and make a claim. I contacted the Danish customer service, who were very friendly and guided me through the process. I was constantly updated on the status of my claim, eg. when they received the jacket, when they reviewed the claim, and when they re-credited my money incl. the shipping cost I paid for the return. I really appreciated that.
Although the jacket was faulty, I had a very good experience with Zoovillage or let me say their Danish customer service.
I have just ordered another merchandise from Zoovillage, and I had it delivered within 2 days to Denmark, although I did not expect my package before after the holidays. I am super happy with the fast delivery plus my jacket was 20% cheaper than in any store I have looked. Would recommend Zoovillage any day.
Review by Juano8 years ago
Jävla cool affär! Too expensive though :)
Zoovillage is rated 3.0 based on
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