I have been using it for over 2 years.
Generally from the moment I place the order to the moment I receive it I count 3-4 business days. This is on a general basis, however it's not always the case (once in a while it takes a lot more). As a carrier they use GLS , which is one of the worst (with Hermes) for deliveries and tracking.
Unfortunately since I live in Luxembourg I don't have much choice.
I still cannot complain too much cause Zooplus is the cheapest for central Europe.
I would still recommend it however please be aware that you should not order if you have an urgent need. If you have any special food prescribed by the vet, I recommend paying a bit more but buying it from the vet to make sure your pet has its food promptly.
As customer care, they are always easily reachable over the phone and they do help when they can. In case of refunds they are prompt as soon as they receive the package back.
Overall I am 60% happy with them, I would be even more if they gave me more options in delivery (naturally paying more)
Review by Creothina Derrow4 months ago
My wife has been charged 100 Euro on her creditcard by Zooplus. We live in Denmark and has no animals in the house. We never used this store. We have contacted Zooplus. I am very disappointed in Zooplus's reaction to these facts. They want to protect their costumers they said. They dont even want information about the transaction so they can identify their "customer" and blacklist the person. No worries. The money are on their account. Why bother that they are stolen from somebody else.
Review by Tamariyah8 months ago
Zooplus provides a large variety of products, including both of the prescription dog foods which my dogs require and the Urinary Health cat food which one of my cats requires. They deliver to my door and are substantially less expensive than if I were to purchase at the veterinary clinic. I’ve received excellent customer service and, when on one occasion there was a glitch, Zooplus was proactive and corrected the issue. I am a very satisfied customer.
Review by Rashaad Stallmo11 months ago
The transport needs meanwhile more than 10 days delivery time, delivery times are indicated wrongly on the English and Irish Zooplus page There is also no indication that the articles will be shipped from Germany. On the German webside I am over 18 years as a customer and the delivery times are not kept also there plus the packing is more than poor, and/or again and again packaging arrives damaged!
Review by ReeveYews Iosip1 year ago
I´ll tell you something. They do not publish negative reviews of an item that you´ve bought. That is fooling the customers when they only publish 4-5 stars reviews.
Review by Lifety Ohol1 year ago
Extremely fast delivery, well kept products, everything in good condition, great feedback.
Review by Poorang2 years ago
I am very pleased about delivery time, prices and quality.
Review by Devinder Zickermann2 years ago
I had 2 bags of dry cat food with a large amounts of crushed pellets. I contacted ZooPlus after the fact, but before I was ready to order more. I submitted a picture showing them all of the pellet 'dust' in the bowls. I was hoping for a discount on the next order, but instead, they sent me 2 bags of the cat food. No excuses. They came through far beyond what was required.
Simply amazing service. They have a customer for life, or as long as I am owned by cats.
Review by Hameister Guerdette2 years ago
I have 4 pets (2 dogs and 2 cats) that need loads of food, treats, chews, cat litter (and deodoriser) and (occasionally) toys! Having tried quite a pack of online stores, I have for the last 2 years used only Zooplus.com. The selection is great (for my needs) and prices seem to beat their competitors pretty consistently. The only thing is that delivery (from Germany) can take a bit long sometimes, so you need (to be on the safe side) order a week in advance. It is also worth subscribing for their discount membership.
Review by Waaa Momola3 years ago
Every day I eat dog food because it's cheaper and my ex wife took all my money when we got divorced. Jokes on her because I found the bargain!
Review by MollyMuffet3 years ago
This is a EU based site has a large range of pet products including food, beds, toys etc.
I have bought a variety of things for my dog on different occasions and have been satisfied with the shipping speed, prices and overall quality of the items.
They provide free shipping for orders over a certain amount (varies per country) and it isn't hard to find things to fill up your basket since there are a lot of great offers available.
They also allow you to collect points on your purchases and then exchange those points for a free product to be added to your delivery.
I recommend this site for any pet owner in Europe.
Review by Morawski Benhocine3 years ago
Zooplus makes great discounts and I quite like the fact that all my orders come to my door with no post fees. So I just stack up my cat's food for half a year each time in cans and dry foods both. There are also great deals in animal snacks and toys, one thing I'd like to see is the same variety applied to litters, there seem to be no crumbling wooden pellets still.
Review by MrRobotic4 years ago
Our dogs love the tripe from here - can't find anything that offers the same value. the loyalty scheme is good as the redemption options are tailored to your needs. Quick delivery and very quick customer service.
Review by Laeannne4 years ago
After trying several pet food suppliers we were happy to find zooplus.com as we need specific food for our sensitive british bulldog and they provid it at interesting prices.
We use their service for now 2 years and we were never disapointed, even when i made a mistake after our moving (wrong adress, my fault) they resent us the order with no additional cost.
They send all over Europe i presume ( zooplus.co.uk for GB locals)
zooplus AG is rated 4.0 based on
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