They need to improve their customer service
Had good and bad experiences
Review by Oxbarton1 month ago
B care full when zomato delivery guy knock your door, dont accept wrapped food blindly check care fully ,i never received my complete order , these people dont know if they drunk or take sutta when you will ask abt where is this things that it was in order thay will simply reply they dont know anything(they just picked and deliver dont know what is inside) and replied talk to dhaba/restru/zomatoCS
Review by Ahl Falings1 month ago
These people are not fit for 1star also.. Delivered old stock and when I tried to contact customer service executive he or she just giving a computerized answers.. They are not ready to give refund also. I have decided not to order anything from zomoto..
Review by Bamber Wehlau1 month ago
No point of a customer service being there. They are patronising and of no help at all.
Review by Dingkee1 month ago
They don't deserve the 1 star either, pathetic service, worst customers support & chat support.
Never received food on time, always had an issue with my orders.
After placing an order and waiting for more than 1 hours I received a call from support team saying my order is getting canceled getting a refund of it.
On the chat, the agent doesn't know how to chat.
I wish I could show the screenshot of the chats I had with there moreon agents.
There call support team doesn't listen don't know how to talk they hang up the call while talking.
Supervisor SUNIL, CHIRAG. Agent KAMAL, AMIT ANIL and many more hang up the call while talking and always give an excuse that it's by mistake and they are not from the same center.
These zomato supports are worthless.
I will never use them anymore so far swiggy I never faced such issues ever.
Hope this review relates to the more people as I had been through.
Review by Seyline1 month ago
They have worst service for delievery.I ordered pizza for my niece birthday party first they accepted my order and I was in continious toch with zomato person.after waiting for so long they just suddenly cancelled my order.Zomato totally spoiled it.I would never trust on them.I will totally dont recoment zomato for food service.
Review by Chatar2 months ago
Lots of time I had delivery issue with zomato they called after 1 or half & hour later and deny for delivery. They also stolen my money they never helpful there chat support only doing time pass with customer.
Review by Charliegh2 months ago
Worst customer service ever! They are just interested in your money and not you! Shame on Zomato! Never again just delete they app! It doesn’t happen in Canada thank God
Review by Laquiesha2 months ago
RATED ZERO STAR... HORRIBLE FOOD DELIVERING SERVICE AND HORRIBLE CUSTOMER CARE NEVER ORDERING AGAIN
FOOD DELIVERED AFTER 2 HOURS & WHEN CONTACTED CUSTOMER CARE THEY SAY CANT FIND ORDER JUST AMAZING
Review by Collateral Torresin2 months ago
Cheaters. no quality no ethics
Review by Derice2 months ago
Pese gyada or khana baasi dete he - vo bhi non veg mix krke don't believe vegetarian person on zomato.
Review by Resnikoff Szwab2 months ago
I used to order online food from other services. This was my first time ordering through zomato and this will be the last. The delivery guy was rude and arrogant. I told him to contact security to have access inside my flat as I had surgery 3 days ago and not able to get down from my apartment and this guy went to a nearby bank and asked me to come down if I want my food. He was very arrogant. Everyone do work for their living, if he is having an ego to deliver the food, then why zomato is giving jobs to such people, give jobs to the people who need. I will never ever buy from Zomato.
I would never suggest.. Zomato.. I had some bad experience with Zomato.. They dont take responsibility for the order you placed.. Its pure luck whether u get it or not… And if you want to make a complaint.. Only chat option is there..
I ordered three biriyani.. Of which only one got delivered.
But payment was made for three..
I reported this in zomato.. They replied they will get back to me.. Neither did they got back..nor refunded..
When i checked this after one month.. They said..they dont have any update… As i didnt continue the chat..??
I gave full details…. Including… Photo of what was delivered and even bill… But nothing was taken forward from zomato end.. I dont understand what further they expect…??
They were not even ready to make a call to my phone..address my issue.. I even requested… but the cutomer care executive who was chatting, didnteven responded for that chat. I feel swiggy is better in such aspects.. They value their customer.. In zomato , there is no value for customer…
My suggestion to all you friends:
If you are really ordering food and you are hungry.. Please order through some other online sites.. Zomato is pathetic.
I am planning to file a customer complaint on them..
Such irresponsible behaviours is not good for any bussiness, and for customers… Customer rights are really thrown out…
Review by LindaFL Khudayir2 months ago
Zomato capnry logo ko pagal bana rahi ha joining ke naam par 1500 rupe leti ha wo bi online paytm see fir kuch dine bad app ki I'd bad kar deti ha fir I'd chalu bi nahi karte or kah te ha app ne order callnsel kiea ya app ne castumar ne capnd ki ha dosto meri Joing I'd 26/8/2019 thi or05/9/2019 band kar di or an kahte ha ea I'd kabi chalu nahi hogi. Or zomato big piece 830 or TSat 350 ha hotel ha 1180 hotel ha par earth log 1500 rupe lele ha paytm see or kuch days bad I'd band kar dete ha
Review by Luctastic2 months ago
Such horrible service!! They do not care about the clients at all. Even when the restaurant does not deliver the complete order for which the customer has paid money through their app, Zomato customer care gives a ****. Money wasted, time wasted, and you need to order again because Zomato executives do not know how to help, and keeps giving false promises and keeps blaming the restaurants. They are just taking benefit of their monopoly and looting the hard earned money of the customers. Shameful service!!!
Review by MPearson2 months ago
i heard from one of my friend about biryani of BIRYANI ART ZAKIRPUR. I am very fond of biryani i went there from dwarka but after testing biryani i can say that i didn't have this type of biryani in my whole life. the biryani was soooooooo tasty.i dont have words to describe...............
Review by Dollacha2 months ago
Delivery executive was drunk when he came to deliver my order and customer service helpdesk is also worst
Review by BrickJawn2 months ago
Hiii guys, you know zomato is really good app you knw amazing part is chat support system. I have ordered two items yesterday, delivered time is 9:46 pm and after 10:30pm. I ask chat support where is my order they told me Divya I am trying to call restaurant they don't pick. Wait for moment, I said OK then after 11pm you know ZOMATO app show please rate the food seriously wow what a fabulous app I am waiting for my food last 2 hour and they want rate bloody hell. Now time is 12:15am, I don't received any single message from chat support. I don't know what the bloody meal they prepare for me👏👏👏👏👏👏👏👏👏👏Amazing ZOMATO !! This is the way you treat your customers. I am your regular customer you know that after this you did this👎👎👎👎👎👎👎
No words 🤐🤐🤐🤐
Review by Moia2 months ago
Zomato ek chor company hai, they theft client money to rejecting there order, there is no minimum charges agaisnt order cancellation, they grab complete order money.
please do not install zomato app, as well as not to order from zomato.
Review by Muk2 months ago
This is the worst food delivery app i have even seen. My order id is - 1738432368.i used this app first time and i orderd food from restaurant called pappu restaurant, and they took .more than 2 hour to deliver to food, and when i get my food there was couple of hair in my food, i try to contact the restaurant moe than 10 time they were not picking my phone. And its took again 2 hour to reach a costmer care through chat suppot. I highly recommend to you guys plz do not use this app for you food order.
Uber eat and swiggy is far better than this app. Plz plz stay away from zomato.
Review by Labine3 months ago
The worst food app possible. They have no accountability and credibility. Please stay away from the crooks