Would use zippy shell again. Insurance on your delivery, climate controlled storage, and movers helping with the move are the reasons to use their service.
Review by Pippingp4 months ago
I did a long distance move over a period of 5 months and can honestly say I couldn't have done it without Zippy! The customer service was ALWAYS helpful and were just plain fun to talk to! The drivers on either end were so polite and knowledgeable. I always felt like I was listened to, that my goods were safe, and that any questions I had were answered to my satisfaction. Customer Service was the BEST.
Review by Ranja5 months ago
Never heard of Zippy Shell. Thought about using another pod type place. I was moving to another state and needed storage. Not only did they move me and stored for many months everything got here in perfect condition. Professional, courteous, and knowledgeable Zippy was great from Indiana to our new home in Tennessee.
Review by Vimtogirl5 months ago
Buy your own locks. Things came up missing
Review by Linghu5 months ago
They helped me move twice. Once with a in state move and then second time was out of state. Both times they were wonderful to work with, customer service was super helpful and I had a great experience both times. I highly recommend them for any moving or storage needs.
Review by Oyinkan5 months ago
They give you an estimate of when your stuff is supposed to arrive. for me it was 8-13 business days from when the stuff was packed in the truck. I had to call customer service for a week trying to find out where my stuff was and no one could give me an answer except "it hasn't left the warehouse yet". Well, it hadn't left the warehouse even on the last estimated business day so I knew it would be late. When i finally was able to speak to a manager (which I wasn't able to until the stuff was officially late...stupid) she told me it "wasn't late enough" for any kind of compensation. I had taken off of work from my new job during the estimated time of arrival to ensure i could be around when my things arrived. She told me I shouldn't have taken off work until i knew when my stuff would arrive.... well how am I suppose to know when my things will arrive if no one gives me any answers!!! Customer service was rude and totally unhelpful. That said, they get a 2nd star because at least everything came back in one piece and seemed to be properly protected from possible water damage.
Don't trust any moving company and definitely read the fine print! There's always a catch somewhere.
Review by Jaynlin Craythorn5 months ago
We got screwed on delivery day and it took over a month for them to make the issue right. Hopefully after they fired the lady that refused to assist us they have gotten better. Be careful and read recent reviews through different mediums before using.
Review by Rejoice Boruty6 months ago
First time using Zippy Shell and it was the best decision I had in many years. I moved 2,200 miles across country and had the date booked for over a year. Zippy Shell kept contact in that time with updates and as the date came closer, I was sent reminders and tips on preparations and packing. The price versus others was competitive and actually cheaper in the long run.Customer service was excellent between all the different staff and all. The movers were excellent as well and handled my stuff with care. I will happily use Zippy shell in the future and I highly recommend them.
Review by Alishya Alao6 months ago
I wish I did the moved by myself. Zippyshell was expensive and unprofessional. I spent almost $4000 for a ton of headaches and broken items. Zippyshell didn’t give me the right estimate on the size of the container. They refused to let me contact the local facility to confirm the moving time. They changed a very high price when I called to get a second container because the first one couldn’t fit all furniture. They moved my stuffs without my confirmation. When I was ready to move to a final destination, I called. The customer service was so rude. They broke my son’s crib, tv stand and massage chair. I only got back $150 for the damage. I would never do the business with them again. I definitely will not recommend this company to anyone
Review by Zamri6 months ago
Reasonable price,great service!Was a little nervous trying something new,but it was really a great way to go!
Review by ICanSeeICanSee6 months ago
And I am only giving it two stars because our experience was good with the empty shell deliveries from the Birmingham Co. Once we packed our Zippy Shells it went downhill from there. We would never use Zippy Shell again. Customer service was horrible! If we ever had to move ourselves again we would go back and use PODS which we had used prior to Zippy.
Review by Zenyx Faruolo6 months ago
I recently used Zippy shell to , ship and store my home. I was told that my items would be transported inside a truck and shrink wrapped. The facility that they were stored in would be climate controled. So I believe my items would be in good condition when they arrived at my house. This was not the case. Many boxes where covered in black dust. My dishes had a greasy film covering them even though they had been wrapped in paper. So in addition to unpacking I now have to wash every dish and wash all my linens etc. Several pieces of furniture were also damaged. I did not purchase the upgraded protection plan. So I would have to pay $5,000 to have the items your company damaged fixed. Which I find absolutely ridiculous. Even if I did spend the 250 to get your plan I would then still have to pay another thousand to fix the items that were broken. Paying 1250 to have someone fix items that they broke is asinine. I would never recommend this company. Just pay the extra money and have a real moving company move your items. I also emailed customer service about my concerns and they never bothered to respond.
Review by Markpaulnotts Rathsabandith6 months ago
Both our moving out and moving in experience was positive. Hard working people/professionals on both ends!
Review by Herma6 months ago
It was a good experience. They’re at my house in Romeoville I’ll on time the two men loaded my things in no time, and with care. Stored my furniture till I called to have it delivered to Florida. And I had the same care with my furniture when it was delivered to my new home. From the office to the drivers , to the men they got for me to bring into my house. All great people and a great experience. Ty
Review by Sammy Gershgorn6 months ago
My experience was horrendous. You picked up my shell on 12/11 on Long Island and it didn't move to Delaware until 12/27. Then it took another week to schedule the movers. My daily phone calls yielded zero results as the people in the service center didn't care about me or my situation. When they breached their contract by not moving my shell in 10 business days they denied me any compensation for my inconvenience. I will NEVER use this company again!
Review by Olacoluwa Veslejordet7 months ago
Horrible move experience. A series of items were damaged b/c they cut costs with limited packaging materials.
Review by Chits Cubillo7 months ago
The pickup service was excellent in Berkeley, CA but, the delivery process was frustrating, opaque, and 2 weeks late. None of our goods were damaged, and the container worked as expected (it is smaller than indicated because they don't count the cage inside of the container. Subtract 3-4 inches on all sides from the given numbers) During the delivery process I was told, repeatedly, that the delivery date that I had set would be the day the container would be delivered. The day prior, after hearing nothing from an expected delivery setup phone call, Zippyshell informed me that the container was not even in the state. They couldn't tell me when it was going to be at the local warehouse, nor when I could expect delivery. Again, I was told repeatedly when I signed the initial contact that I would receive my container on a specific day with perhaps a minor delay(which is completely understandable). You cannot talk to the people actually scheduling and performing the delivery. Instead you request a date and they will supposedly get back to you. This happened 6 times before they scheduled me last minute at a time not convenient to me. I lived on an air mattress for 2 weeks during the time I was supposed to be getting established without anything to cook with or set up because of their incompetence. I highly recommend you do not use zippy shell, it is a little bit less than the competition but there is a reason for this. Unless they can fix their poor logistics and customer service they will go out of business. The agents I talked to were nice and seemed sympathetic but they way their request and schedule system is set up they do not have much power.
Review by Theivs Indira7 months ago
Very nice staff. I had one broken table. My stuff was in storage for only a few days before my move in, but was charged for the entire month. I think it should be pro rated. Other than that very nice company and staff.
Review by Muleus7 months ago
The delivery people were great. Everything as scheduled. I totally recomend.
Review by Faneca7 months ago
We had a poor experience. Items were ruined in the transfer and I am still working on getting things resolved. No one has called, it has all been through email. Now I have to resend all the information I already completed for zippy to a third party to complete the claim.
Not happy, will not use again and would not recommend!
Review by Weiting Gustafson7 months ago
Everything went as planned. Guys that loaded and unloaded were great
Review by Mahrooz Kiraga8 months ago
Price was good. Staff was very professional and courteous.
Review by Tierre Flinchem8 months ago
In general, I've received great service from Zippy Shell. I have done two moves with Zippy. Unfortunately, my last contact was not enjoyable. Zippy Shell used an outside vendor to deliver the container in a box truck, not in their trailer as had occurred three times prior. Assistance with unloading was forced upon me. I did not sign up for unloading assistance, as I knew the assistance would result with damage to my belongs and property damage. Sure enough, damage occurred. I ended up being charged $75 for the use of an elevator by delivery crew to deliver my belongings. It took a while to get the refund, as I felt it was not right for me to be charged a fee for having assistance forced upon me. I would recommend Zippy Shell again, however. I would warn people to ask whether a third-party vendor will be delivering the container. Additional fees me be charged to you for services that were not authorized. Thank you.
Review by Serter8 months ago
This was a move from Long Island, NY to Clearwater, FL in January, 2019. Jiffy Shell delivered on time as promised, and picked up two days later.
About two weeks later I started calling to find the status of my belongings. After several calls, I was told it hadn't left Long Island yet because a carrier had cancelled last minute, and they were in process of finding another.
The shell finally arrived in Florida after four weeks, not a problem for me since I was in process of cleaning out the house I bought.
I immediately scheduled delivery for the earliest possible date, which was the 35th day. They automatically charged me for an additional month but one phone call corrected that error since the delay was not my fault.
The shell was delivered on time and the team had it fully unloaded and in my home with no damage. The extra I paid for unloading service was definitely worth it to me.
Overall, I liked the process and even though my belongings included some very fragile items, everything arrived in perfect condition exactly as I had packed it.
I did take one star off because all communication is by phone and it would have been easier to track my shell online, however that option is not available. It took nearly a week of calls to locate my shell and I was concerned that they could not give me information quicker.
If I had to do it again, I would not hesitate to use Jiffy Shell. I think they have an excellent business model, the customer service skills of everyone I dealt with were excellent, and the price I was quoted and paid was reasonable with no upsell or pressure. I hope they consider adding online tracking for customers in the future.
Review by LAller8 months ago
Booking through Zippy Shell was great! The person who helped me was very patient and helped me understand the different fees.
Unfortunately that's where it stopped being a great experience.
Our experience, was that Zippy Shell attempted to book services outside of their actual shell...but they either have a low bar for acceptable vendors or we were incredibly unlucky with the different vendors we were partnered with.
The movers that helped us pack up the the shell did a poor job (fitting everything), charged us an additional fee for stairs (despite this being stated up front), forgot the lock we were told would be included for the Zippy Shell, and were not delicate.
We needed to use the storage services while we looked for a final destination. When we were ready for the shell to be delivered it was quite the hassle - we called the Zippy Shell representative who forwarded us to the storage representative to coordinate this ourselves. This was pretty inconvenient since we had to call Zippy Shell and wait for them to connect us with someone to talk to the few times we needed to get in contact with them.
We attempted to add help to unpack the shell but that seemed to delay everything by a week since Zippy mentioned they would need to find people, discuss their schedules, etc...; so we ended up just finding our own help since it was going to be outsourced anyway. In addition to all of this we were promised that the shell would be delivered before 10a - it was not. We then had to attempt to get in contact with them (since they did not reach out) - we then found out they had not even left the facility and would be much later. Although they were happy to make sure they retrieved the shell bright and early the next day.