After my Home Hub Controller was not working properly I've been suggested by them to try a Beta software version which I did. (It did not fix my issue). The after few months they released a new update... not sure if it was because I had the Beta but the update process did not work properly and my controller got offline (not anymore able to control my home alarm and my heating). After lots of tickets and emails they made me reset the controller successfully in a way it was working again. At this point they connected to my controller to try some update and in the process it got blocked again, this time for good! Now i'm for months unable to use it and they are telling me to either go to the shop where i bought it (???) or to send it to them at my expenses and with the possibility to have it not fixed!... totally senseless approach. BUY SOMETHING ELSE.
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