The delivery was delayed and took ages to arrive. When it finally did arrive the rail was filthy, it was covered in grey grease and grime and I had to wash it with soapy water so that it didn't ruin my clothes. There was no option to return it as the box had been damaged in transit and I couldn't deal with getting a package that big and heavy back to a collection point. Plus by now I needed it really urgently as had already waited so long for it! It took a lot of cleaning but is now fine. I emailed Ziito to complain when I received the dirty rail and they haven't bothered to reply. Not a good experience at all!
Review by Afzaal5 months ago
Update from my previous review as of 5th of July 2019 - Now I have received my clothes rail...
•The metal bars are covered in some black grease, I didn’t realise at first and ruined a pair of brand new €80 Tommy Hilfiger white shorts.
•The clothes rail I purchased was with wheels and they never sent them.
•I was never sent the bottom bar with the attachments for the bottom shelf.
•I was never sent any tools or instructions and the YouTube videos are irrelevant as the clothes rails are not screw in anymore, they have fixed bolts which you tighten once the bar is inside the fitting. But I had to figure it all out by myself and buy new tools to tighten the screws (allen key fittings).
•Despite all the bolts being as tight as possible without damaging anything, there is some movement, it’s not as solid as they make it out to be.
•My order was sent out by GLS who sent one of the parcels to the wrong depot centre and ParcelForce had to redirect it to the correct depot centre, which was a total pain.
•The packaging was cheap and all broken and had holes in.
•If you want to return your order or parts of your order they make you pay to return it and if you live internationally like me and not in Denmark it costs a fortune to send the parts back because they are heavy metal.
•The customer service is real bad and whether you get a reply back is pot luck. It can be very frustrating and stressful.
•The price of the products in my opinion now that I own one of their clothes rails are way overpriced.
Overall, in all honesty I would never ever order from this company again. They have a good concept, but as far as I am concerned they are not in a position to sell their products. They need to fix so many things with their business before they sell and especially sell internationally. Awful experience and never in my life have I ever dealt with a more incompetent company in all the years I have purchased goods online, avoid at all costs.
Review by Bittenus6 months ago
Hello again this is Wilfs Ireland here...yet again I still have not got a refund or delivery of the units that we have ordered.
All I got is a "FACEBOOK" message about how the delivery company let them down yet again.
All I have being getting is LIES.
If this company was supplying LIES then they would be 5 stars.
Review by Koukoulitakis Huque8 months ago
This is a bit of a difficult one, but despite all the other positive reviews, my experience hasn't been good. I ordered a Clothes rail and a Shelf. The Clothes rail came with two different sized poles, so was unusable. The shelf unfortunately wasn't suitable so I needed to return it (no fault of Ziito's, it just didn't fit well where I needed it - and the website says you can return items).
I raised both of these issues with Ziito - it should have been a simple case of providing a new pole for the hanging rail and providing a return slip/instructions for the shelf. However, it has been so difficult getting any kind of communication/resolution with this company.
My e-mails are being ignored, so I cannot return the shelf. I still have it and cannot use it - I did manage to get through on the phone once, and was assured it will be dealt with but nothing happened. After following up with e-mails since then, all are ignored.
In regard to the Clothes rail, I was initially informed a new one would be sent, but nothing ever arrived. After continually chasing this up, eventually I was sent one - so at least this has worked out...but it has been very difficult and required lots of chasing up and managing the situation myself to get it sorted.
I didn't want to leave a bad review, as the items are actually pretty good - and with all the other positive reviews I guess I am in the minority with this bad experience - but i cannot leave more than 1 star to a company that says you can return items and then ignores all your attempts to do so - and also sends incorrect items and/or take ages to fix it.
Review by Klaro10 months ago
God service :-)
Review by Dessirae Oaida1 year ago
I had my eye on the website for a while as I really wanted a floor standing rail with some integrity. This surpassed any expectations I had. It went together easy and it's so study. Its for clothes but I could hang off it it's that strong. My walk in wardrobe looks amazing and I will certainly be ordering again when I find more space and find more space I will. Absolutley beautiful furniture. Thanks Ziito.
Review by Annemie Zakka1 year ago
Brilliant service, brilliant products, just brilliant.
Review by Tanbed2 years ago
Great service and quality items - delivery was very fast too
Review by NoArtCo2 years ago
Found Ziito after some extensive googling for clothes rails, not only is the product good quality but the service was excellent.
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