Zero provides ZERO customer service.
Horrible customer service and account management. I have now experienced 4 months of waiting for a call back or support. They changed their staff (which was great (2016-2017) and now they have a non-responsive person answering calls and never relaying information. They simply don't care, no second opinion needed.
Review by InaAce8 months ago
In theory, these would be great product - zero emission with good acceleration - even if they are quite expensive. In practice these motorbikes are plagued with so many quality issues that you spend your time at the dealership.
The worst experience for me started after the commercial warranty expired : the engine stopped working after 12.000 miles, making the motorbike worthless. After one month Zero's only answer has been "it is the customer's problem, not ours". My only option now is to sue Zero and my unfortunate dealer who's now facing many angry customers.
Avoid this brand.
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El Pueblo Road 380