Zenwp's service is okay. Acceptable, but not great. There are two main drawbacks. First, they will wait almost 24 hours to get back to you with a question about the task. As a result, you may be thinking that your task is being completed, but in reality, it's not. By the time you get back to them and they then take another 24 hours to complete the task, two or three days may have gone by, during which time your task is left unfinished.
The second drawback is also related. If you have a task that involves multiple steps - even if they're minor, such as a making two separate edits to one page - each step will be completed individually. Combined with the 24-hour turnaround time on questions, this means that a task that could be completed quickly will be drawn out over a period of days or even weeks.
There is definitely an opportunity for a more responsive service to enter this space, similar to how Zenwp emerged after WPCurve. I'll continue to use Zenwp a while longer while searching for a better, more timely and responsive alternative service.
Review by Ewoud Expugnatio11 months ago
Very thorough and excellent support. The ZenWP team has been able to tackle any WP issue I've thrown at them so far.
Review by Merize1 year ago
As you may already know, Wordpress does not provide support. Although the community is amazing and you can ask for help in various forums or Facebook groups, you want to make sure you have hired a developer to resolve any advanced or urgent Wordpress issues you may have, especially if you're running your business' website on a self-hosted Wordpress instance.
The sign up process is simple and easy. You create an account and get an email telling you how to use their support system. It looks like they use a single-ticket support system like Zendesk so it's pretty straightforward. You "create a ticket" by sending an email to them. Then, a ticket confirmation is emailed back to you and someone responds with a solution quickly.
I've been using Zen WP for about 4 months now. It's a lot better and the quality of developers are better than WPCurve (both before and after the GoDaddy acquisition). I'll be looking forward to continue using them for Wordpress support.
Review by Liuchang Yener1 year ago
Help with 502 error for WordPress faster than anyone else. I went through more than 6 freelancers from India on Upwork and no one could help with a strange WP issue that I was having. I signed up for Zen WP and they helped me resolve the issue on the same day of signing up. Customer for life. Thanks guys
Review by CathieG Ngulele1 year ago
Very good support and definitely worth the money. They've been able to solve all of my wordpress problems
Review by Aidda2 years ago
Where do I start... Figuring out wordpress problems by myself was a full time job in itself. Either that or I could pay someone a ton of money. Enter Zen WP. I have a dedicated developer on-call, on-hand every single day. The only thing I'm wondering is where they've been all my life. Highly recommended.
Review by Amaisiedesign3 years ago
Thanks to Phil and his team for helping me with my Wordpress site.I signed up about a week ago and told them about some problems I've been having for weeks with my website. They fixed it in literally an hour. That pretty much sums up how awesome their service is.
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