Absolutely wonderful service! Package came super secured with ample bubble wrap. Will definitely recommend Zen Market and purchase again! Thank you for making these wonderful goods accessible! ^^
Review by Phiwokwakhe2 weeks ago
It's an incredible service.
Very simply and straight forward, my packaging was flawless and the item arrived in perfect condition. Of course since this is a proxy shipping service from Japan you've got to expect import taxes and stuff like that. As someone who buys abroad all the time I'm used to this so it's a non-factor for me.
Going to be using more for sure.
Review by Shamesh3 weeks ago
super excellent service..amazing packaging and super fast deliveries even if my shipping is the cheapest. I love zenmarket.❤❤❤
Review by Gwadajuju Cuvit1 month ago
Too much need to pay when you buy from this zen market auction based from what I paid which is :
Service fee ¥300
VAT 8% ¥3480
Shipping within Japan ¥1000
Shipping International ¥2268
GOODS AND SERVICES TAX ¥4350 THIS IS A LOT!!
On top of that you pay the goods it self!
AND REMEMBER you will suffered currency exchange loss and the Paypal charges of 3.5%
SO THINK TWICE BEFORE YOU PURCHASE ANYTHING FROM THIS WEBSITE!!
Review by Htcamara1 month ago
Great service, fast shipping, package arrived without a scratch. Highly recommended.
Review by Friedegard1 month ago
Giving it a 2 stars for the excellent customer service. However, 3 negative stars for the deposit system. I paid the item amt into that deposit to purchase a product. The purchase was unsuccessful to third party issue. I got refund of my money from their deposit system. I had to suffer currency exchange loss as a result, without purchasing anything.
Review by Roylyn Guirreri1 month ago
I'm quite pleased with the speed and the professionalism of Zenmarket's service. My requested item was bought in just few hours after payment and the packaging was pretty well done and highly customizable. Moreover, the delivery and shipping time were just so on-time. Overall, Zenmarket is definitely my recommendation to those who want to find a trusted proxy service to buy Japanese goods.
Review by Auntyem1 month ago
I will be using ZenMarket for YJ Auctions from now on. I tried 5 other agencies and they are the best so far.
Review by Ohazel1 month ago
Very well packaged, item got home safe and quick!
Review by Titinia1 month ago
It took a long time to get here (México), but it was totally worth it. Everything was perfectly packed, in excellent conditions and just as I ordered. I had to pay an extra tax fee because of the country I live in so be mindful that if you live in Mexico you are probably going to have to pay extra for your package to be released from the post office.
Overall it was a great experience and ZenMarket’s personnel were very attentive and helpful throughout the process.
Thank you! As always, Japan never lets you down.
Review by Growbag1 month ago
As always, very carefully and sympathetically packed and arriving quickly in the UK. Fantastic service! Thank you very much.
Review by Mr Fofanah2 months ago
Great service, pretty fast and well packaged. Everything arrived in perfect condition!
Review by MistyMorningSunshine2 months ago
Probably the cheapest and most convenient proxy service in Japan, but still not good enough.
I have bought from Zenmarket since early 2018 and just had my 11th package shipped to me. 31 items in this package came damaged because the way Zenmarket packaged my items. With a total value of 5813 yen, they only refunded me 1000 yen. They also didn't refund me the 300 yen service fees associated with each of the items I purchased. Most importantly, they told me I didn't leave a comment to instruct them how to pack. Instead of thinking about their bad packing practice, they blame me for not telling them how to pack when they had packed all my previous 10 packages fine without any damage to the items.
Also, their system or staff sometimes are not intelligent enough to select the default cheapest shipping method, forcing customers to pay the higher domestic shipping fees. Sometimes, they would refund the difference and sometimes they don't. They are inconsistent regarding this.
When you email message them for refund, they sometimes would have customer service representatives of different names giving you various inconsistent excuses to not to refund.
Don't expect to get Amazon-style customer service or refund policy.
**Update, Zenmarket took my complaint to the administration but unwilling to refund more than 1000 yen. Buy at your own risk, especially delicate items.
Review by Terzini2 months ago
I've been using ZenMarket since 2016. Ever since, I've purchased over products using them for more than $30k. They were my favourite proxy until now.
But this time, their duration of buying items is so slow. Everytime after I paid for an item, they would take a long time to purchase it. The item would then end up getting sold out, and money was refunded to me.
But I suffered currency exchange loss and the Paypal charges of 3.5%. It is not just one item, but multiple times. Those items were the ones that I really wanted.
The explanation and replies from there were very displeasing and nowhere what I wanted to hear.
I guess, it's time for a Proxy change.
Review by Bafford Cosshall2 months ago
Fantastic service. Easy/cheap to use & kept up to date throughout.Item only took 6days to arrive in the uk! Will definitely be using again.
Review by Fenitra2 months ago
Abstract: Great service, a little slow domestic, but quick to America.
There is a website called 狐面堂 (Komendo), and they sell very cool, culturally-inspired masks with a fox theme. I thought they were adorable, but I unfortunately had no way to bring it overseas. I weighed my options and decided to try ZenMarket, since everyone on Reddit suggested it.
My experience was very positive, but they took a day or two to purchase my item. This was no problem for me, since the mask still had 7 in stock, but I'd imagine attempting bidding would be a no-go.
ZenMarket's agent system works as such:
1) Item is reviewed and evaluated for its true yen value.
2) Add funds to your account in yen, with a small conversion fee. (I'm not sure if it's ZenMarket or Paypal.)
3) Pay for the item
4) Wait for ZenMarket to buy the item
5) Wait for it to ship domestically
6) Choose the shipping method you want (Lots of options with a price estimator on the website. I like that.)
7) Have it delivered internationally, and wait
I chose EMS, so my delivery was quite fast. It took a little less than a week to arrive. I'm happy with my pretty new mask, and I might use this service again in the near future to import some manga.
Review by Parmar2 months ago
I've had nothing but great experience with ZenMarket so far.
Review by Bafford2 months ago
ZenMarket has been continuously providing excellent service. The ordering process was made easy by the platform in use and I enjoyed the number of shipping options open to me. The package was delivered speedily, and the contents were safe within. Thanks ZM!
Review by Yingwen JeeJee2 months ago
Safe package. Thank you so much for your help, dears!
Review by Lobacz2 months ago
Elegant packaging and arrived earlier than promised. I will definitely use their service again.
Review by CindyH3 months ago
Very well wrapped parcel. It was a fast delivery to Sweden, then unfortunately it took some time for UPS to handle last part of the delivery. But now it is in my hands and I'm totally satisfied with Zenmarket.
Review by Esu Burzawa3 months ago
Another great experience, especially packed very well.
Review by Jakeida Wegher3 months ago
thanks, everything was in great condition and packaged, I will use your service again.
Review by Bursayu3 months ago
Great customer service, fast shipping and no damaged goods. I would recomand this if there are some japanese goods you can’t get anywhere else!
If you go to japanese amazon you can find great deals! Just copy-paste the link into your Zenmarket shopping cart.
Review by Dboogie3 months ago
Second time I have ordered and it arrived very nicely packaged and very quickly !! (: Exactly what I expect from ZenMarket.