Excellent service when handling my booking through the Coronavirus outbreak. Due to this outbreak I was unable to travel on the original dates. Zen Hotels processed my wish to change the dates of my hotel very quickly and efficiently. Would very much recommend Zen Hotels.
Review by Wenthewelder Csanyi6 months ago
They have great customer service and were able to deal with my query swiftly.
Review by Topoftherock Dedinja7 months ago
Η εξυπηρέτηση ήταν σε όλα άριστη!! συγχαρητήρια!
Review by Trask7 months ago
Déçue la veille zenhotels m a envoyé un mail pour m indiquer que l hôtel avait plus de réservation que de chambre disponible à quelques heures de mon départ ma réservation est à nouveau confirmée. Arrivée sur place l hôtel est tout sauf confortable la nourriture est très mauvaise pas d eau chaude le 1er soir et le ponpon après tout ça ils ont refusé de me rembourser la différence entre une chambre double et une simple la deuxième personne n a pas pu venir à cause de leur annulation de dernière minute.
Review by Acturas Cavaco7 months ago
Exellent. I am satisfied with the coustemer service.
Review by Takej7 months ago
Our booking is not until late April 20 and we requested online for an amendment to the bedding arrangement. Even though plenty of time was given to allow the Hotel to accommodate our request we were given an immediate response that our request was denied due to unavailability. I would understand the response if the booking was immediate. However we are talking 2 months ahead.
Review by Swords Bleis8 months ago
Muy mal servicio. No contestan mail.
Review by Lesch Villair8 months ago
Review by Colin Jeffcoat8 months ago
Review by Niydra8 months ago
They helped me rebook my hotel with no added expense because of the corona Virus outbreak
Review by BlueChina8 months ago
I was provided with an incorrect confirmation number. When hotel staff tried to contact ZenHotels they were initially only able to locate an international phone number. After additional searching from the hotel staff they were able to identify a number for the states. However, ZenHotels staff would not speak with hotel staff directly. They insisted on contacting a third party that would then call me. This process took some time. Once I was finally connected with the correct personnel I was provided with a correct confirmation number. Hotel staff indicated that my name had been listed in their computer with my first name listed as the last night and vice versa. This caused great confusion.
Review by Prakashrao Lomeripeta8 months ago
Room wasn't actually booked, thankfully the hotel had a spare so it wasn't a problem but could easily have been a lot worse, might as well not have bother with zenhotels for all the good it was. Also, unlike every other booking website, there was no mention of the tourist tax when booking.
Review by Alastor8 months ago
Worst experience, not recommended to anyone :(
Review by Boochan8 months ago
I booked a room via zen at a good price and the room was available when we arrived. Job done
Review by Staple8 months ago
Excelente, lo recomiendo al 100%. Atención de primera ?
Review by LSalmo8 months ago
Review by Suriwipa Deflin8 months ago
Contattati per chat per richiesta informazioni: veloci, gentili e professionali.
Review by Rosalife Hunscott8 months ago
Review by Manolia8 months ago
Review by Hunt Anyadike8 months ago
Fantastic service very easy and impressed to have someone to contact 24/7 and as a result I was able to get a full refund.
Review by KLRamsey Headswap9 months ago
Review by Pinijsorn9 months ago
Easy to use and good customer care
Review by HayleyGermano9 months ago
Buena atención, y muy servicial el personal. La ubicación también es muy buena.
Review by Hadway Musum9 months ago
Review by Francellynne9 months ago
I’ve never used them before. I was worried it’s not a real site. I needed changes to my reservations and they responded quickly ! Had a good stay at the hotel too! Will definitely use their services again!
Our reviews are aggregated from multiple sources to give you the best overview about zenhotels.com.
We guarantee that our rates are lower than those offered by other services. With more than 1.200.000 properties worldwide, you can find whatever you're looking for at Zenhotels.com - from hostels to luxury villas, from famous urban landmarks to serene resorts, from medieval castles to futuristic architectural gems. If any problems arise, we are always there to help you. Our Customer Support team is available 24/7.