My first time using zen hotels was a good experience. Every thing went just right.
Review by Mickel2 weeks ago
Very good price.
I was wrong when ordering the hotel. Within two days my money was refunded.
The new hotel reservation was fine. For the lowest price we got a hotel room overlooking the city center. I was very satisfied.
Review by Linda Brown2 weeks ago
Zenhotels did a great job following up prior to my arrival at Giotto Hotel in Assisi, Making the reservation was efficient and hassle free, I would use them again.
Review by Ciof3 weeks ago
They don't confirm the hotel. My booking is very close to the time of my stay and hotel says that booking is not there. Zenhotel says that you wait for confirmation, how can you plan for your vacation when you've this hanging over your head. Booking ID : 270-289024
Review by Trullia3 weeks ago
Fab hotel fab price
Review by SdH Kaeb3 weeks ago
I booked a room with Amoma (an old competitor) for a hotel in Vienne. I received an email from Amoma announcing his cease trading notification, I lost my money and my booking because the hotel was full booked. The problem was my friend who booked the same hotel but with Zen Hotels with terms : no refundable booking. She explained the situation to Zen Hotels and asked for a cancellation without fees because we'll travel together and it's not possible to be separated... They accepted the cancellation without fees, an exceptionnal gesture ! Thank you for your profesionnalism and for your humanism !!!
Review by Leonore Abriam3 weeks ago
SCAM - I had a fully confirmed booking in New York. On the day of arrival they send me an e-mail the hotel was full and would provide me an alternative. I waited for 6 (!) hours and never heard anything. At 23:00 I booked a new hotel myself. They never provided me with anything.
The service is HORRIBLE. DO NOT USE this service.
Review by Chubbaca3 weeks ago
I always use Zen for searching hotels around the world.
The site is user-friendly. I can easily find out the hotels what I want.
Prices are usually the lowest.
Review by Wmf3 weeks ago
The price I found was great and when I got a problem with the hotel, they got back at me soon and checked with the hotel the issue. For me it was a great costumer service.
Review by Efekemo Antti4 weeks ago
ZenHotels booked the wrong hotel!
tl;dr: Zenhotels booked an unknown boutique hotel instead of the original one included in my reservation and refused to correct the situation with the original hotel. Don't trust google or a fancy looking website, this a small company is based out of Cyprus.
I had a terrible experience with this company. My wife and I had originally booked a hotel in downtown Madrid (Hotel Preciados Preciados Street, 37) as part of an anniversary vacation with my wife. After a long flight from the US, we arrived early in the morning to drop off our bags and do an early check in if they had availability. After handing the associated paperwork and confirmation number, the Hotel could not locate my reservation. The hotel staff were kind enough to try and contact ZenHotels to try to resolve the matter. But after several minutes, they were still on the phone with ZenHotels and were finally told that ZenHotels would have to work with Expedia to resolve the issue and told us they would call back "shortly". Keep in mind, we had just traveled several hours to a different country and were without cell service waiting in the lobby with our bags and were dependent on ZenHotels to call the hotel back at an unspecified time. We continued to wait in the small hotel lobby for a phone call that came nearly an hour later.
A representative named, Gilyana Titarenko called me back and told me ZenHotels had made a mistake and booked a smaller boutique hotel across the street (The First One Boutique Hotel at Calle de Preciados, 44) and have arranged that we can stay at the mistakenly booked place instead of our original hotel. I was willing to consider the compromise, but I needed to review the new hotel to determine if it would be satisfactory. We had very little time to make this decision and weren't in a great position waiting in a hotel lobby borrowing Wifi. Sadly, after looking at the reviews online, there were only 9 reviews on google total vs. the nearly 800 positive reviews that we had researched for Hotel Preciados well ahead of time. ZenHotels tried to convince us that they were basically the same hotel, but they clearly had different reviews. After telling Gilyana that we were not going to consider the new hotel, they responded back with offer to upgrade free-of-charge, but even at that point, my confidence in this company handling the hotel arrangements were too low for me to continue.
In order to rectify the situation, I had requested if we could book the original hotel and for them to honor the original price that we had reserved. We had checked with the Hotel Preciados staff and there was availability and the price difference was less than 50 euros. I was told this was not possible and asked to speak with a ZenHotels manager and was told by Gilyana that managers do not typically speak directly with customers and that I would have to write a letter. What??? In what world would that be a viable option?
I've run into situations like these before with sites like Expedia, Orbitz, Priceline, and when they have messed up this badly, they're typically very accomodating to "make it right." Not this time.
At the end of hours trying to resolve my issue, I gave up and just requested a full refund. But, even that was hard to get as I was originally told it wouldn't be possible. But after threats to contact my credit card company they finally stated that they'd give me a full refund.
I still have not received a refund yet (was told it would be between 3-30 days?), but after requesting in writing the guarantee for a refund I received the following note:
We are pleased to inform that we have managed to cancel your booking #XXXXXX successfully free of charge. You will receive a full refund of your payment within 3 - 30 working days depending on your bank to the same card that you used for payment.
For any other assistance, do not hesitate to contact us.
Really hoping that the refund comes through soon, or I will be contacting my credit card company.
Review by Gelfer1 month ago
Réservation rapide, prix correct, recherche facile, ZenHotels paraît bon à recommander.........................................................
Review by Mawquin1 month ago
Contacted hotel to confirm the reservation two days before arrival. (this is my normal course when booking though a 3rd party).
Hotel did not have a record of the reservation. I immediately sent an email to Zen Hotels support. Zen contacted the hotel and confirmed the reservation was intact, Zen even gave me the name of the front desk person that confirmed.
Great response in a panic situation.
Definitely will use them again.
Review by Ezmonz1 month ago
Cancelled my booking and didn't give me a refund. Finally gave me a voucher - instead of a refund (for cancelling on me on the day I was supposed to check-in!) And when I went to use it they only let me use half of the value of it. I complained to customer service and they said to cancel the booking (which voids the voucher!) Shocking! I hate this company and will never use them again. Whatvreipnof merchants. Hideous! Got nothing for my money and no refund
Review by Lubica1 month ago
I booked a London apartment through Zenhotels and there was an issue which I drew to their attention after the trip. They dealt with the matter quickly and professionally, very much to my satisfaction. For me, the deciding factor with a supplier is how they behave when things go awry. I would definitely use Zenhotels again.
Review by Sherrain1 month ago
Good selection of hotels at great prices. Included a hotel we'd used before, which we booked again through zenhotels. The price was good, service and communication from Zen was very good, I will use them again and happy to recommend
Review by Fainey1 month ago
easy booking very straitforward
Review by Queenbre1 month ago
Five star service
Review by ChanderSekhar1 month ago
Even though I received confirmation of my booking, when I called the hotel to confirm it, the manager claimed that she had never received a reservation with my name. I called zenhotels.com 14 days before my travelling date to resolve the issue, I even sent an email and called them again (3 times in total). It's now 8 days before my trip and never had an update by zenhotels, despite their reassurance. I will never choose again this site. It has been a disappointing and frustrating experience.
Review by VailCarolyn1 month ago
Easy to use, no problems with the booking
Review by Hidayet Appli1 month ago
I booked a room with Amoma (an old competitor) for a hotel in Vienne. I received an email from Amoma announcing his cease trading notification, I lost my money and my booking because the hotel was full booked. The problem was my friend who booked the same hotel but with Zen Hotels with terms : no refundable booking. She explained the situation to Zen Hotels and asked for a cancellation without fees because we'll travel together and it's not possible to be separated... They accepted the cancellation without fees, a exceptionnal gesture ! Thank you for your profesionnalism and for your humanism
Review by Guilherne1 month ago
Very nice and clean
Review by Spirek1 month ago
Very good price for hotels.
Review by Hheather Trumbower1 month ago
Good reasonable price for a good hotel.
Review by Daicmy1 month ago
Easy mobile phone booking, email confirmation came immediately
Review by Gisew1 month ago
Convenient, modern, comfortable and friendly with a very good breakfast.
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