I need very high index lenses and I find Zeelool has the thinnest lenses ever never have I been this pleased with glasses I've gotten 5 pairs in the last three months I'm a very satisfied customer and fan
Review by Vattakkatt Sadawana1 month ago
I am so impressed with the quality of frames and the prescription. The styles are so unique and stylish. I have an astigmatism, very thick lenses. Its tough to get the fashionable styles with my prescriptions. I bought 5 because the price to fill them are much more affordable than at any eye doctor. I'm hooked.
Review by Naven1 month ago
I love my glasses! Excellent customer service.
Review by Sunfishy Lotfi2 months ago
Promised made for customer satisfaction by the company was fulfilled, am at impressed by the quality of the product
Review by WilliamBoyerForFTC2 months ago
Please take note there is a charge of US$25.00 service fee for returning the spectacles. And there was some offer that I do not have to re-send the spectacles back if I accept less compensation.
The two frames I purchased are of low quality. The metal frame spectacles made my face itch after a few minutes of wearing them. To be fair to zeelool, you get what you pay for. So you need to keep that in mind.
My total amount paid to zeelool was US$45.03; my refund was US$13.50 after all the whatever service fee, return fee, etc. So, US$31.53 completely down the drain for me.
This incident has taught me to be a lot more careful when reading terms and conditions of sales, and understand that ‘cheap and good’ does not exist. Thank you for reading.
Date: 14 Aug 19; Zeelool, my issue is that you did not state that there is US$25 charge for returns and yet you forcefully deduct this amount from me. This is your T&C "If you don't like the glasses you bought, please contact Zeelool Customer Service Center within 30 days after receiving the glasses to exchange, refund or get other solutions." so why are you charging me US$25? And by the way, no one from zeelool has contacted me since your reply was posted here.
Review by AndyFlan Pricd2 months ago
I'm really nervous, this its my 1st time buy online glassed. But I LOVE IT!!! Thanks Zeelol Optical!!!
Y look so pretty, fabulous and better vision.
Review by Kwr2 months ago
I love these glasses & the website!
Review by Aquaobscene Semeeshenkow2 months ago
Excellent service. Very happy with glasses.
Review by Porjectman Canhanga2 months ago
Great affordable, fashionable glasses that you cannot get at your local eye doctor.
Review by AdamBe Abelhas2 months ago
Great selection (especially funky styles) and my prescriptions have always been accurate. Love these glasses to add to my eyeglass wardrobe!
Review by Ravichandiran2 months ago
Great frames for an affordable price
Review by Hongmei2 months ago
I have purchased the same frames from Zeelool several times and get tons of amazing compliments from them. I was skeptical at first since there was no tracking given to me and the order took a long time to deliver, which did concern me the first time around. Now I know the time frame to wait for another pair, but I did a have to message someone for the tracking information which is why I rated 4 stars.
Review by Donns2 months ago
The Customer Service is Excellent!
My glasses are so stylish and my prescription is perfect. I need another color to add to my collection and at these low prices, I can buy multiple pairs.
Review by AbbyHousego2 months ago
Cant change lenses, you can return but the cost of return is more than what you pay for the garbage.
I burned my money on nothing.
Review by Kier Cirunay2 months ago
Great company as well as quality glasses.
Review by Dorrell Policanti2 months ago
I bought the most beautiful red glasses the first pair did not work .I put the wrong PD in so although it was my mistake they give me 50% off any glasses I ordered at that one time.They are perfect and I recomend Zeelool to everyone.
Review by Ulviyya2 months ago
Purchased several pairs of glasses through this company, all received without any issues! Lots of great looking frames, and good customer service. My only complaint is that two of the thinner frames broke after just a few months. Will continue to purchase from them, I'll just be sure to stick with the thicker/fully rimmed glasses options.
Review by Vandenberg Eos2 months ago
Love my glasses. Great bargain, great specs!
Review by Sharnj2 months ago
Excellent product both of quality and style.
I am very satisfied. 5 stars!
Review by Dottori Vandoloski3 months ago
I really like the glasses selection and the ease of purchasing then. four pairs and counting
Review by Goviana Suermann3 months ago
They are reliable, and affordable.
Truly I do recommend this site often to purchase eye wear.
They are trendy, cute, and original in several styles.
I normally would purchase my prescription glasses at a local store, but they are to costly for my budget and normally the styles they do have available aren't trendy.
Review by HaihaiS3 months ago
My glasses arrived a lil bit later than expected but I was so happy when I saw them “They are amazing”. In 3 days, I will have them graduated so I could use them and share a pic with you.
Review by Modernism3 months ago
Took a long time to get my product this time. It finally arrived and in good condition, pkg. was done well. I have recommended you to friends but will now also tell them they better be prepared to wait as it comes on a slow boat from China!
Review by Burbon Pritt3 months ago
I have 2 prescriptions, one for "office" where I can see my computer and bi-focal for closer reading, and distance for driving and such. First I ordered sunglasses. The idea was see if I was happy with them and THEN I would order regular (office) glasses. Well, the sunglasses were taking soooo long, I lost my patience and ordered 2 pair of office glasses. The section where you enter your prescription has an axis option. On my printed prescription from my optometrist, the axis stated 090. That was NOT an option from Zeelool. what ended up populating in that space was 9. As I have now learned, i should have chosen 90. How was I supposed to know which zero to drop?? I just typed in 090 and 9 populated. I trusted the computer knew what it was doing. So, now I have paid for 3 pair of glasses I cannot wear. I felt that a compromise would be fair. Here is what I got as a solution...
Hi Merry, welcome back! What can we help you with?
I made 2 purchases, a total of 3 pair of glasses. The prescription was incorrect. I took them to my optometrist who checked them for me and found that the axis was 9. It should have been 090 (or 90, as my Dr. told me). When entering the axis on my order 090 is NOT an option and the field populated as 9. That's why I can use the glasses.
Thanks for your message, please wait a moment while our agents attend to you.
Cynthia joined the chat
Hi Merry. I will check your order now. a moment please
we have 90 for you to choose when filling prescription. It is the same as 090
I am not an optometrist so I wouldn't have any way of knowing that.
For the situation, we'd like to offer you the following solutions, which we think is economic for you.
You can keep the glasses you received and we will offer you a half price discount code. The code can be applied to both lenses and frames, ok?
me:Cynthia, that is EXACTLY what I had in mind. I am partly to blame and I feel that is fair solution.
Are the other values in the lenses correct? Such as SPH and CYL?
OK. Allow me second to apply the coupon code for you.
Here's the coupon code: KHEJG
You can apply the code after adding the glasses in your shopping cart. Then the glasses will be half off.
I'm confused. I already have the glasses, so they are not in my cart.
You just need to add the frames, the lenses into your shopping cart. And place a new order.
Or if you don't want to do the order online all over again, we can send you a link for you to pay for half of the glasses. Then you just need to send us your prescription, we will remake the glasses for you.
Wait... so I have already paid for the glasses, now you want me to buy 3 more pair at half off? Then I will have paid for the glasses one and a half times.
yes. Sorry I thought you got this.
I am not paying for glasses twice. That is not fair. What would be fair is a credit for half the purchase. Not buying the same thing and paying for it twice.
With the coupon code, you just need to pay half of the glasses to get new glasses with your prescription.
If you don't want the same frame, you can choose other frames.
me:Put yourself in my shoes and tell me that your proposal is fair.
Cynthia is typing
Type a message here..
That's when I ended the conversation. I am not paying for the glasses twice, even if the second time is half off. I feel like a credit of half my purchase would be fair. Am I being unreasonable??
By the way, the frames are fantastic. I love them, and the quality seems pretty good for the price. I would recommend the frames, but not the lenses.