Our daughter gifted my husband a Zeel massage and when he tried to schedule online a credit card number is required. No other options unless you enter your cc# so he was unable to use his massage. What type of scam is this?
Review by Tornea1 month ago
Terrible online scheduling system. It says "unavailable"; then the therapist shows up the next day at that same time I wanted the massage the day before. No operator to talk to on the phone; text only. The company takes no responsibility. Few times good therapists. 5 times bad therapist. I was in pain after a massage a few times. After complaining, the company takes money from the therapist, but won't refund the company's portion. They lost a good customer. I have to warn others about that policy. Stay clear of Zeel. Go to Soothies; their competitors. There are much better.
Review by Nyemachi4 months ago
have been trying to reach anyone at customer service for weeks, no customer service number available, no one replies to messages :( have questions about my account, also reset password function not working
Review by Jeynal4 months ago
I used to rave about Zeel and I wish I could take it all back. The customer service was a huge part of me continuing to shell out the $ for this, and it’s all turned sour. I’ve been ignored by customer service twice via text support and now on Twitter. This is really shady business tactics and so disappointing. I’ll be reporting this to the BBB & taking my business elsewhere.
Review by Markat6 months ago
This awful piece of software is guaranteed put a strain on your life! As someone with 40 years experience in designing, developing and deploying software, never have I seen anything quite so bad. A clumsy archaic User Interface that look like it was put together in the 1980s coupled with dreadfully complicated and unuser friendly functionality. A total Nightmare!
Review by Sheiheth6 months ago
Love Zeel and haven't had a bad experience yet. I actually won a zeal spa package at BottleRock last year (lucky me) and have enjoyed several massages. So convenient to come into your home for the cost of going to a spa. I will use this service well after my last massage I won through my package.
Review by Bents Sidman6 months ago
Super upset ! I purchased two massages with the company for no one to show up and for the company to take out 400 of my own personal money ! Then called customer service to then get no one ! On top of that I’ve sent 20 emails to get not even one reply ! This company is a joke .
to make this even better the rep below tells me to email her, well i did just that to then yet again get no reply! is anyone ever going to respond to me ? or is this now that company that will take months to ever get this resolved.
I have had nothing but great experiences with Zeel, whether booking for myself or someone else. Could not be easier and the masseurs are all quality professionals.
Review by Yefry7 months ago
Zeel has been extremely easy to use. The therapists are always professional and on time. They all have the same level of service. The customer service is surprisingly amazing as well. I contact them via live messenger and I receive a response quickly with the changes I need or my question answered. My husband and I cant believe this company has been around for a few years already and we just discovered it. We cant go back to traditional massage places anymore.
Review by Addi7 months ago
my therapist was late. 30 minutes
Review by JohnHunting Jobson8 months ago
No pressure. Worst massage ever.
Review by CustomeA8 months ago
Too many reminders
Review by Marceline8 months ago
Worst massage of my life and they refuse to compensate me for my time. Would never recommend.
The customer service associate was even worse than the massage. I would rather have a root canal than deal with this again
Review by Robyroy8 months ago
All therapist that I have tried are well trained and excellent.
Review by MissSusanReid8 months ago
Have never had a bad experience. Customer service is prompt and easy to work with. The app is easy to arrange a massage session on the fly. You can also cancel or reschedule sessions easily.
Review by Edias8 months ago
Excellent total service from Zeel including Communication. Straightforward, vetting, etc.
Review by Julcivan8 months ago
Great service always
Review by Zinta Vickors8 months ago
The individual therapists are great, in my experience. What is frustrating is that even though the therapists have said they are usually available same day, Zeel doesn't allow the option to even request a massage same day in our area. Additionally, I signed up as a member for additional discounts and the massage table. Part way through the terms of the contract, Zeel increased the massage pricing by about 12%, which is no small amount. They should have stuck with the terms of the original agreement. That was incredibly frustrating.
Review by VDraughn Vlaminckx8 months ago
I had an amazing experience
Review by Clump Phateemah9 months ago
Know what they are doing
Review by Josez9 months ago
Great customer service as well as fantastic professional massage therapists
Review by Shantell9 months ago
Still prefer Zeel. I tried Soothe and the therapists/service are not as good as Zeel. Again, it's not cheap in NYC but bad massages are just not worth it.
Review by GrunkaLunka9 months ago
I recommend this service to anyone who will listen :)