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Review by Jamal Zekri1 year ago
I had the system installed few weeks ago. I was Informed verbally by the salesman it works mostly on light so will always (at day time) get a reasonable amount of energy and it will produce 3.9 KW/h (3900 W/h) in perfect sunny conditions or may be a bit less when it is not very sunny. I was led to believe that at any time (day time) there will be enough solar energy production to operate my background usage and at least an extra appliance (for example a vacuum cleaner, washing machine, dryer, ...) in particular if used them in sequence one by one. The reality is very different: During most times (off course bright sun is limited), I get very small amount of energy (about 400-500 W). This amount may not be enough for my minimum background usage. Occasionally, the system produces a bit more (may be 600-800) and this may lead to a little bit extra energy production that is exported to the grid. This little bit extra production is not enough to operate an extra appliance (for example a vacuum cleaner, washing machine, dryer, ...) so I end up paying for electricity from the grid if I operate an appliance. When there is shiny bright sun, I get reasonable energy production but these moments are far in between and do not last long enough to operate extra appliances and so the energy goes to the grid. In summary: 1- I was mis-informed and mis-sold. 2- I still use a lot of energy from the grid. 3- I export energy to the grid with out any benefit to me. 4- I wrote to Zanussi and called them many times but they have fixed ideas and positions. I even told them that I want to a refund and they can take the panels back (under the 14 days rule) but they are trying to buy time and they hope I get fed up. Total waste of money.
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